“Shopping with Buyee was a nightmare. I had to reach out to customer service upwards of 50-80 times because they ignored requests, neglected to reply, misunderstood, used confusing English, changed customer service rep for every single email sent, misreported package weight and content, and in the end shipped the package with tons of mistakes. This company reeks of a scam. The customer service reps use polite terms, but that doesn't help when they refuse to give out information, or consistently offer misinformation and contradictory statements.
I ended up overpaying for a shipment lacking in contents and after 2 months delay. One parcel never made it. I'm probably looking at a $3000 loss.
There are so many red flags with Buyee that I don't know where to begin. I regret ever taking a chance on them.”
“My order was successfully acquired on 10 Oct 2020, however, I found the information in my page was never been updated to [shipped] after 10 days of purchase. I talk to the customer officer of Buyee, she is very helpful & eventually the bought item has arrived the warehouse yesterday”
“If you need to buy from Japan, Buyee is the best place to do it. You can purchase items form Mercari, Yahoo, Amazon, Rakuten and lots of more shops. I will recommended it, great customer support and its very simple to use.
impotant thing is no hidden fee & tax. ””
“Buyee contacted me saying that because they didn't put my full name on the package, I had to pay for shipping a second time to fix the error. I had no choice but to pay double the cost for my package, and it was delayed by 2 weeks due to a mistake on their company's part.”
“I have ordered from Buyee several times and everything has always gone smoothly with my stuff arriving on time! Whenever I have questions, customer service has always been quick to get back to me and help answer any questions I have! I highly recommend this company! :)”
“i am so satisfied from using buyee every time. i could find everything i was looking for. when i placed an order i could see every step they made it. and my pacakges arrived so safe. highly recommend it.”
“I'm using Buyee for a while now and I'm very happy with it. You can find a lot of things to advance your collection or even finish it. I already found a lot of missing things for a very good price and the 30-day-free storage period allows you to combine shipping from different items without paying storage fees.
But I think service and payment fees are too high. There are moments where I have to pass on the item, because the fees made it unworth to buy it. I hope this will be lowered sometime.”
“Buyee is giving away thousands of dollars in coupon discounts and special promotions on some of the best japanese shopping sites ! Get that hard to find item that you´ve been looking for for so long.
Many shipping plans-options and a fast and friendly customer support will guarantee you the best shopping experience on the internet !!!”
“If you need to buy from Japan, Buyee is the best place to do it. You can purchase items form Mercari, Yahoo, Amazon, Rakuten and lots of more shops. I will recomend it, great customer support and its very simple to use.”
“I have been using Buyee for approximately a year now, and during this time I found many great deals on items that I either couldn't find anywhere else, or they would have cost me much more elsewhere. With a mostly English frontpage, a built-in translation function, and PayPal linking for a one-click purchase, it is super easy to use - though this can get dangerous, as you can easily find yourself binge-shopping (that happened to me during lockdown) :)
The 30-day free storage period allows for time to think through which shipping method you want to choose (there are several, from SAL to EMS, depending on the level of tracking and protection you need), as well as to collect purchases which you can then consolidate to potentially save on shipping. Package consolidation works in a way that the original, unopened packages are put into a bigger box - some don't like this approach (it can raise shipping costs), but I prefer it, as this way I don't have to fear that repackers might lose small bits or damage something the seller has shipped intact (I have heard horror stories about little parts going missing, or the purchased item getting damaged during careless repacking on other sites).
In the beginning I was happy with coupon offers, but I am not so much anymore. Offers like "free fee" coupons used to be more common in the past, but current offers are more often linked to conditions that are worse or more difficult to meet (e.g. "free fee" coupons are often limited to a minimum purchase, or there are linked conditions, e.g. "buy a package, pay for its *shipping* via PayPal, and then we'll issue you a coupon that you can use on *another* package's shipping), so they are not so tempting anymore. First-time purchasers are constantly tempted with massive (thousands of yens) discounts, but I, as someone who already used the site, really don't like receiving these promotion e-mails, as they are irrelevant to me.
I find service and payment fees a little too high. For someone who is mainly looking for smaller items, it's often the fees that make a purchase not worth buying in the end: I've come across several items in the past year that I would have loved to purchase, but fees pushed up the price into a total that was no longer worth buying, so I had to pass on the item. It's also disappointing that I can't make a consolidated purchase from the same seller, so if I want to buy 5 items from the same seller (which will even be sent in the same package), I have to buy these one by one, paying fees for every single purchase separately.
I had no issues with Customer Service, they always helped me quickly when I needed support.”
“I am a regular user of Buyee for bidding on yahoo japan auction and I am very happy with the excellent services and speedy responses. Thankyou Buyee!”
“I have used Buyee many times, they have many items with fair prices. I can purchase many things there, so love this website. Great qualities customer feedback!”
“I've used many proxy bidding sites to buy items on Yahoo Japan Auctions. Buyee is my favourite! Very easy, in real time, and you don't have to first put a balance in your account and worry about adding more funds if bidding goes higher than expected. Just go ahead and bid, and if you win, they charge you. If you don't win, there's no charge.
They have also been extremely accommodating during this Covid pandemic while Japan Post has stopped shipping to certain locations. Charging to fees to have items stored at their warehouse until Japan Post resumes its services.
All 5 stars!”
