“A complete and utter disgrace of a company. They sent me out an order after I had cancelled it directly with customer service. Took them 3 weeks to get it picked up from me. I was told after tgey recieve it, tgey have to check it for faults for 10 days,even though it was left on a chair at my front door untouched since they day it was wrongfully sent to me. Waiting for my refund a week now. A disgusting way to leave people without (in my case) 200 euros at Christmas. Do NOT buy from this company.”
“Excellent furniture pieces at a great price and helpful customer service team and spot on with there delivery date look forward to doing business with you again. Regards Stephen”
“So happy with the phones I've purchased so far 3 of them for my self and 2 members of my family all loving them all working perfect all at really good prices.”
“Nervous as never bought from them before.. delivery was very prompt and a reminder to let you know when they were delivering..
Product not opened yet as it’s a present 😉”
“Bought an IPhone XR from buyitdirect. Phone was faulty since day one. Contacted them about it took almost a month for them to come and collect phone after I rang them 5/6 times they didn’t even realise the phone still was not collected. I am still waiting for my refund to come through in which there response is, “has the phone been collected by our courier ?” Nearly 3 weeks later after it being collected by them. Overall a disgrace of a company, could not express how much you should shop elsewhere. Bad quality, bad customer service and terrible organisation.”
“Buy it direct is a scam, there are so many people that have been caught, no orders delivered and no refund. They don't respond to emails. Go elsewhere and save your money and piece of mind”
“I have write the review all ready ,but to be more focus on facts. The Buy it direct was selling the hob on their website with wrong picture to the wrong type number and details,I have bought the hob not knowing this fact,even in confirmation email I got the picture of the hob tough I was buying with the words '' this is what you purchased '' In the delivery came wrong type ,of course, It took me a couple days to get someone on the phone ,and it took me a few more calls ,till they comprehend ,and ADMITTED ,that the mistake is their fold and they will replace my hob. They said that the collection is ordered for exact day,we waited at home all day ,nothing had happened, we were waiting another two days ,before the collection had happen,and than we wait another 5 days to get delivery of replacement,guess what ? THE WRONG TYPE AGAIN ! so all over again , we contacted the customer service,we didn't want to wait another number of the days for SECOND collection so we offered to drop it on DPD 30km away from us,the customer service said to send new return label,we were waiting all day for the label,nothing had show up , so we had to call them again,in the next call with the same useless approach we were promised to get the label in then minutes,to be able to take parcel and drop it on dpd,the girl did swear she made the order for collection,and let us to go on dpd for NOTHING,because they didn't had any order for collection in system,we had to go with parcel back to home.The LABEL we finally got in last email,was exactly the same as the last one so I even doubt that the parcel would get to them and I strongly believe,that they would blame us of lose of the parcel ! Have anyone ever seen so much of stupidity and sauciness in one company ? I have big doubt that in the Buy it direct,is even one person with IQ high enough to finish this shocking sample of total inability to do online business,I really doubt I will ever get the right induction hob I have purchased. I think that the Buy it direct is doing all this focused bully to damage Ireland market and its customers I personally feel it as Discrimination and racist attack by British company towards Irish client.And there is no place on this planet to get justice and help! no one cares.”
“Very poor service. Bought a dehumidifier from them and just after 1 year warranty expired handle snapped off. Handle is designed to carry the unit. Plus I would not have to carry it if wheels were not so terrible - was trying to wheel over think carpet but wouldn’t. Tried complaining but was told after about a month it was out of warranty. So I tried raising an official complaint that goods are not fit for purpose and that it took so long to tell me that it is out of warranty but after another long delay I was simply told same thing with no acknowledgment of complaint. Really poor customer service, no professionalism and lack of care. Have had to take up with consumer protection to take further. Very long delays in response as well. Would strongly recommend do NOT use this rubbish company.”
