“Avoid, avoid, avoid. Sorry if the below is long winded.
I ordered a cooker via buyitdirect.ie on 3 April. I paid EUR82 for a 2 man delivery and the WEEE fee of EUR5 to have the old freezer collected (legal obligation in Ireland).
On the same day I received an email confirmation of my purchase which advised
"1. Our delivery team will contact you 5 to 7 days after despatch to arrange a delivery date that suits you.
2. You’ll receive your order within 14 days of the despatch date."
On 7th April I then received an email advising that the cooker had been dispatched and would arrive on 29th April - 1 week after the date confirmed to me at time of purchase.
On 20th April, without any notification the delivery man (yes 1 not 2 men) turned up - over 9 days earlier than advised. The courier was very friendly and helpful however he refused to take the old cooker (which I had to disconnect) as his courier company was not licensed to collect WEEE. He also told me that this was a regular occurrence with deliveries for buyitdirect.ie where customers expect their old appliance to be collected when the new appliance is delivered. He directed me back to buyitdirect.
Over the next week I attempted to phone buyitdirect on 4 different occasions using their automated system to request a callback - as my place in the q wouldn't be lost! I never received a single call back. After almost a week I eventually emailed them.
The response I received was not helpful. Firstly dismissing my email and claiming I hadn't paid for the old cooker to be collected so buyitdirect had no obligation. I refuted this and pointed them to their own website which stated I was entitled to have the old appliance collected free of charge in line with WEEE regulations in Ireland. They eventually agreed but advised that "Due to the government's social distancing regulations we are not doing scrap collections at the moment." (regulations which strangely didn't stop them making deliveries though).
After having an old cooker sitting outside my house for a number of weeks, on 01 May they offered to refund EUR20 as they were unable to collect the old cooker. Organising a courier to collect this WEEE waste during lockdown would cost more than EUR20 - especially since Buyitdirect charged me EUR82 to deliver it.
In the meantime I ordered a freezer from an local Irish electrical outlet (Powercity) who delivered the item within 4 days of purchase (which included a weekend) and they also took away my old cooker free of charge.
I would not recommend Buyitdirect.”
“Excellent experience with buyitdirect bought a laptop very good price and super fast delivery customer service was also excellent will definitely be dealing with buyitdirect again in the future high recommend thank you”
“It was very easy to purchase the ottoman storage bench on the Buy It Direct website and the price was so reasonable. Bench arrived very quickly, in perfect condition, and it was easy to just screw on the legs. Thrilled with the bench. Excellent experience overall. I would buy from them again!”
“I highly recommend Buyitdirect.ie for the purchase of home appliances. Their prices beat other competitors and their brand range and range of styles couldn't be equalled. I purchased a Zanussi dual fuel cooker, form them, only to discover that it could not be converted to LPG. BID organised a return of the cooker and gave a full refund; their Customer Services department was excellent in sorting this difficulty. I purchased a replacement cooker, Stoves Richmond DF600, and it was delivered 9 days ahead of the expected date, even in these difficult Covid 19 times. I can't wait to get the new cooker up and running when the restrictions are lifted. If you buy from Buyitdirect you will not be disappointed - they are exceptional in my opinion.”
“Ordering very easy, delivered fairly quickly, but my old cooker and hood were not taking away, driver refused to take them but the recycling charge was applied to the price of our purchase,”
“I bought a cooker hob and I was very impressed with price and service I will definitely buy from buyitdirect again. Thanks guys. Your doing a great job.”
“Ordered a cooker extractor fan from buyitdirect. Ordering process was simple. Unit was delivered to my door ahead of schedule, but arrived without warning - luckily I was in.”
