“A really rotten service all round. I am Dublin based and searched their site for a 17 inch or larger laptop and purchased a Dell laptop as per their listing. It was paid for and delivered under the invoice number 104770476. On arrival I discovered it was an 11 inch netbook and nothing like the size advertised. I raised a return and was given the return number 77954886 and returned it via UPS (I was later told when I phoned them that return number was for a table and chairs ??). I tracked the return using tracking number 1ZE432R26897458090 on the UPS website, Buyitdirect refused to accept delivery of it 3 times so I phoned them on their local Dublin number and after a wait of 32 minutes got through to someone in the UK who advised me, after a lengthy conversation, that yes they would accept delivery of the laptop but since there are UK import duties to be paid that amount, £150 will be deducted from my refund. I have no way of reclaiming this amount from the UK government, they do, yet I have to bear the cost of their deceitful advertising.
I originally wished to simply exchange it for an alternative 17 inch laptop but was told NO, I would have to return it and obtain a refund, which would take a month to process, yet they can take payment in 30 seconds, then I could purchase an alternative item.
I was going to purchase an alternative 17 inch laptop from them, but not now, not after this fiasco and I advise EVERYONE to either stay completely away or be very, very careful dealing with them.
STAY AWAY, STAY AWAY, STAY AWAY. STAY AWAY
Adrian Power, Dublin”
“I ordered a chair 3 weeks ago and paid €114. The chair is now 'on sale' for €152! Total scam. Chair still hasn't arrived either after being told it would arrive 2 weeks ago.”
“First time to buy from them. Once order news placed, was contacted regularly about my order and how to track it. The TV arrived a day early by DPD courier. Order was made on Black Friday and took about a week to arrive to the west of Ireland.”
“A complete and utter disgrace of a company. They sent me out an order after I had cancelled it directly with customer service. Took them 3 weeks to get it picked up from me. I was told after tgey recieve it, tgey have to check it for faults for 10 days,even though it was left on a chair at my front door untouched since they day it was wrongfully sent to me. Waiting for my refund a week now. A disgusting way to leave people without (in my case) 200 euros at Christmas. Do NOT buy from this company.”
“Excellent furniture pieces at a great price and helpful customer service team and spot on with there delivery date look forward to doing business with you again. Regards Stephen”
“So happy with the phones I've purchased so far 3 of them for my self and 2 members of my family all loving them all working perfect all at really good prices.”
“Nervous as never bought from them before.. delivery was very prompt and a reminder to let you know when they were delivering..
Product not opened yet as it’s a present 😉”
“Bought an IPhone XR from buyitdirect. Phone was faulty since day one. Contacted them about it took almost a month for them to come and collect phone after I rang them 5/6 times they didn’t even realise the phone still was not collected. I am still waiting for my refund to come through in which there response is, “has the phone been collected by our courier ?” Nearly 3 weeks later after it being collected by them. Overall a disgrace of a company, could not express how much you should shop elsewhere. Bad quality, bad customer service and terrible organisation.”
“Buy it direct is a scam, there are so many people that have been caught, no orders delivered and no refund. They don't respond to emails. Go elsewhere and save your money and piece of mind”
