“Ordered a cooker extractor fan from buyitdirect. Ordering process was simple. Unit was delivered to my door ahead of schedule, but arrived without warning - luckily I was in.”
“Ordering very easy, delivered fairly quickly, but my old cooker and hood were not taking away, driver refused to take them but the recycling charge was applied to the price of our purchase,”
“our problems started with a very bad delivery, my husband is disabled and the delivery driver turned up without any prior warning and dropped the cooker on the drive and went no paperwork or delivery docket it was out in the rain 3 hrs until i paid a local delivery man and his helper to bring it in, then i found there are damaged parts and they cannot source them were now in a tennis email situation and there being very disrespectful to us and making it very difficult to return, we also found out it was not a new cooker either but was bought as a new one,,, dreadful company and no customer respect at all, BE VERY VERY CAREFUL,,, BEST JUST DONT USE THEM”
“I bought a dryer am still waiting for the old dryer to be taken away two weeks later. Delivery was 80 euro but didn’t include removal of last appliance. The number listed to call for collection arrangement on the website is never answered. The email inbox returns a message that no one is working it right now. Posted request in Facebook too No luck”
“Purchased a refurbished gaming laptop the 3rd of June for 800€. It arrived a week later (which is not a problem at all) but just after one day playing I started to have problems (according to the Manufacturer the laptop is faulty).
Customer support from the Manufacturer (HP) has been amazing. On the other side, buyitdirect’s support has been purely by email and with 24-48h delay for each communication.
The 17th of June I got the delivery company to collect the faulty laptop. Since then, the laptop hasnt arrived yet back to Buyitdirect (that still has to confirm its faulty).
We are in the 25th of June and still didnt get any refund, nor any update apart from that once the laptop arrives back to their offices, it will take extra 3 to 5 days for them to check it.
Im rating 2/5 because I know that any delay in the collection/transport is due to DPD and not Buyitdirect.”
“Avoid, avoid, avoid. Sorry if the below is long winded.
I ordered a cooker via buyitdirect.ie on 3 April. I paid EUR82 for a 2 man delivery and the WEEE fee of EUR5 to have the old freezer collected (legal obligation in Ireland).
On the same day I received an email confirmation of my purchase which advised
"1. Our delivery team will contact you 5 to 7 days after despatch to arrange a delivery date that suits you.
2. You’ll receive your order within 14 days of the despatch date."
On 7th April I then received an email advising that the cooker had been dispatched and would arrive on 29th April - 1 week after the date confirmed to me at time of purchase.
On 20th April, without any notification the delivery man (yes 1 not 2 men) turned up - over 9 days earlier than advised. The courier was very friendly and helpful however he refused to take the old cooker (which I had to disconnect) as his courier company was not licensed to collect WEEE. He also told me that this was a regular occurrence with deliveries for buyitdirect.ie where customers expect their old appliance to be collected when the new appliance is delivered. He directed me back to buyitdirect.
Over the next week I attempted to phone buyitdirect on 4 different occasions using their automated system to request a callback - as my place in the q wouldn't be lost! I never received a single call back. After almost a week I eventually emailed them.
The response I received was not helpful. Firstly dismissing my email and claiming I hadn't paid for the old cooker to be collected so buyitdirect had no obligation. I refuted this and pointed them to their own website which stated I was entitled to have the old appliance collected free of charge in line with WEEE regulations in Ireland. They eventually agreed but advised that "Due to the government's social distancing regulations we are not doing scrap collections at the moment." (regulations which strangely didn't stop them making deliveries though).
After having an old cooker sitting outside my house for a number of weeks, on 01 May they offered to refund EUR20 as they were unable to collect the old cooker. Organising a courier to collect this WEEE waste during lockdown would cost more than EUR20 - especially since Buyitdirect charged me EUR82 to deliver it.
In the meantime I ordered a freezer from an local Irish electrical outlet (Powercity) who delivered the item within 4 days of purchase (which included a weekend) and they also took away my old cooker free of charge.
I would not recommend Buyitdirect.”
“I ordered a Leisure cooker online. Sale/order service quick but failed to mention that warranty cannot be extended beyond one year. Delivery process confusing and finally delivered on a Saturday at 8 am without warning having phoned the previous day to say it would be the following Monday between 7am and 3pm with a phone call 30 mins in advance. Obtaining free 1 year warranty was not possible on the number provided and it took 4 more phone calls and one hour forty minutes to get it - all numbers provided by company staff who could not register it. The person who did register it could not extend the warranty but gave a number to call. That number led to another three calls and another hour to finally be told to phone Leisure. The number given for Leisure put me back into the old loop so I emailed Appliances Direct only to be told that they cannot extend warranty in Ireland I hope the cooker is better than the customer service!”
“Worst service ever! We bought a dehumiditifier and it came broken. We requested a replacement and they did not have any other unit. Then, we requested a refund and they did not refund the whole amount of the transaction, they kept the delivery fee. What a joke to be honest.”
“Worst company to deal with!!! Avoid at all costs. Had to contact my bank to get a refund! Customer service is appalling. I had to wait over a month and half for a full refund. Do everyone a favour and order using another retailer. Don’t say you haven’t been warned. What an absolute joke. Still boils my blood. Absolutely diabolical”
“this company is a joke!!! they treat the customer like an idiot! my dehumidifier stopped working after a week. Ok, it happens. but then it started! I have been lied to for nearly 3 weeks now that a courier will come to take the parcel. I'm taking time off from work, I've already wasted 3 days! of course no one came, more emails, another lie and making me look like an idiot! 3 times! Now I'm hearing the same lie for the 4th time!!! I advise you to avoid this company because they are scammers!”
“Never ever!!!! This company is a joke!!! After week my dehumidifier stopped working. Week afrer contact with customer serwice, a courier was supposed to come ant take it to the service. He didn't come. I was promised that he would come in 3 day! Againg he didn't come! Waste 2 days off from work! Waste 230e! Over 2 weeks now!!!”
“Horrible service. They schedule the delivery date but nobody shows up. They say "sorry" but this is just empty words no help no action. Scam. You pay for the order, they use your money. No delivery after placing an order and waiting for 6 weeks. Shame on Buy it Direct!!!”
“Very poor customer service, beginning to think its a scam, ordered table & chairs on the 17th of August, had to rearrange delivery for the 26th August, it never arrived nor did i receive an email to this effect, now tracker shows 31st August but the excuse is its out of stock, i'll receive an email when its back in, 4 different names to 4 emails in the emails i received.
Scam”
“Huge issues with delivery and collection, basically they give you a date 3 times before the real one happens, cost me 3 days annual leave so far! Bought a refurbished dishwasher which never worked at all. Took 4 weeks, multiple emails, phone calls and eventually got a refund, then to get the broken machine collected.... They are UK based and do not give a damm about Irish customers, in fact they are positively useless.”
“ATTENTION ATTENTION ATTENTION
DO NOT BUY ANY PRODUCT FROM THIS COMPANY.
THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED.
ASKED A QUESTION BEFORE I BOUGHT A COOKER AND WAS ASSURED THAT THE COOKER CAME WITH A GRILL TRAY AND HANDLE/ ON ARRIVAL I QUICKLY NOTICED NO GRILL TRAY AND NO HANDLE???. I ALSO HAVE ISSUES WITH THE COOKER ITS SELF AND CONTACT CUSTOMER SERVICE TO DISCUSS BOTH ISSUES AND NOT HELPFUL AT ALL, IVE EMAILD NUMEROUS TIMES AND RANG SND THEY JUST DONT WANT TO KNOW
SHAME ON YOUR COMPANY
I WILL BE BUYING FROM AN IRISH COMPANY IN THE FUTURE
DONT DONT DONT DONT DONT BUY FROM THIS COMPANY”
“Asked for a refund as product was not working properly. They told me contact samsung. Absolute joke.Also the product was opened and used before. Galaxy buds. Stay away is my,advice..”
“APPALLING SERVICE, VERY POOR CUSTOMER SERVICE., have essentially robbed my money from me.
I purchased a bbq that arrived damaged and then faulty as it would not light and stay lit. So I sent on photos of damage etc upon receiving the item and started the return process, which has been an absolute nightmare. The package is still sitting here. I have had to chase up City air express myself, each time the couriers have told me they have no order in the system for collection at my address. That ridiculous "chat" they have where they cannot help you at all is offline. Countless emails today and 3rd time I've been told pick up is arranged and 3rd time it has never happened. Courtney phoned me the first time and seems they never gave the shopping company my address....W T F like you have ONE JOB. City air aren't mind readers it's not gona get to me without my address. Omg....I can't even express how upset I am by this whole thing. Avoid at all costs this company..I have filed with the Gardai and documented everything in the event that there is any issue. I'm at the end of my patience now and have asked my brother in law to handle it with his law form if I don't get a call back today. Soooo much hassle...please save yourself the drama”
“Awful ordered wine firdge 2 months ago and still havent recieved it. Countless messages to try and find out where it is too many times its been "on its way" to count. At one point it was dispatched and out of stock on the same day. Conflicting information patronising messages apologising for the delay but no action taken.
Latest message its now the couriers fault?? Customer service non extisting
they dont care once they have your money its a surprise to them that you actually want the product delivered.
I would cancel but i installed a kitchen with a space left for the wine fridge.
Under no circumstances deal with this company you have a better chance of winning the Lottery than recieving your order.”
“Have not received my order which was placed more then a month ago,having so much trouble with the company for a refund would not recommend this site as unable to get anywhere if there is an issue.”
“This is a scam company. I have been trying to arrange a pickup for a defective appliance for over two weeks. I'm stuck with the broken item and no refund.”
