Buy It Direct Reviews

3.6 Rating 452 Reviews

65 %

of reviewers recommend Buy It Direct

Company Reviews

Questions

Metrics

3.6

Based on 452 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Customer Service

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How long does Buy It Direct take to deliver?

Helpful Report

(1 month ago)

Buy It Direct normally delivers within 5 Days.

Helpful Report

(1 month ago)

77.78%

Industry Average

“ I ordered two large electrical items,unfortunately they did not arrive on specified day. I could not contact couriers. I contacted customer service and they sorted it out and gave me delivery date. It did arrive on that day,thankfully. There is a shelve missing from oven so again contacted customer service. They sorted it out and I am awaiting the shelve. ”

- Sharon

“ Excellent price and delivery on time. I would use this site again. ”

- Siobhan

“ Quick delivery, very good and quick response to emails. Very helpful customer service team. ”

- Tadeusz

Buy It Direct Reviews

Delivery - Fast