Buy It Direct Reviews

3.5 Rating 435 Reviews

64 %

of reviewers recommend Buy It Direct

Company Reviews

Questions

Metrics

3.5

Based on 435 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

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Returns

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Customer Service

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How do I contact Buy It Direct?

Helpful Report

(1 week ago)

You can contact Buy It Direct by Live Chat, Telephone and Email.

Helpful Report

(1 week ago)

72.55%

Industry Average

“ Soon as my initial complaint was accepted by BiD, the after Sales service was excellent. ”

- O. Sheerin

“ Amazing customer service from this company. I cannot recommend them highly enough. I had an issue with an item I bought, customer services dealt with it in a speedy and very professional manner. Very happy customer. ”

- Fiona Parsons

“ I ordered two large electrical items,unfortunately they did not arrive on specified day. I could not contact couriers. I contacted customer service and they sorted it out and gave me delivery date. It did arrive on that day,thankfully. There is a shelve missing from oven so again contacted customer service. They sorted it out and I am awaiting the shelve. ”

- Sharon

Buy It Direct Reviews

Customer Service - Good