Buy It Direct Reviews

3.6 Rating 455 Reviews

65 %

of reviewers recommend Buy It Direct

Company Reviews

Questions

Metrics

3.6

Based on 455 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

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Customer Service

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How quickly does Buy It Direct resolve customer queries?

Helpful Report

(1 week ago)

Greater than 29% of reviewers feedback is Buy It Direct takes over a week to resolve customer queries.

Helpful Report

(1 week ago)

71.43%

Industry Average

“ Excellent service with quality products. ”

- Anonymous

“ Bed colour is much lighter than the pictures in reality however I like it. Bed is excellent quality, and delivery service was good. I bought a second one since and I would happily buy from buy in direct again. ”

- Jean K

“ Customer service fantastic ”

- Anonymous

Buy It Direct Reviews

Customer Service - Good