Buy It Direct Reviews

3.5 Rating 435 Reviews

64 %

of reviewers recommend Buy It Direct

Company Reviews

Questions

Metrics

3.5

Based on 435 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

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How does Buy It Direct deliver?

Helpful Report

(2 weeks ago)

Buy It Direct delivers items by Courier.

Helpful Report

(2 weeks ago)

70.00%

Industry Average

“ Quick delivery, very good and quick response to emails. Very helpful customer service team. ”

- Tadeusz

“ Great price. Fast delivery. Great tracking. 5 stars. ”

- Adam

“ I found Buy It Direct to be amazing value for money, we bought a double bed which arrived in perfect condition and amazing quality, when I did phone to enquire about delivery staff were very friendly and helpful, courier was good however they did say they wld phone before delivery to arrange delivery however they didn't and I was lucky we were home , but otherwise very happy ”

- Anonymous

Buy It Direct Reviews

Delivery - Average