Buy It Direct Reviews

3.6 Rating 455 Reviews

65 %

of reviewers recommend Buy It Direct

Company Reviews

Questions

Metrics

3.6

Based on 455 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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How does Buy It Direct deliver?

Helpful Report

(1 week ago)

Buy It Direct delivers items by Courier.

Helpful Report

(1 week ago)

78.57%

Industry Average

“ Bed colour is much lighter than the pictures in reality however I like it. Bed is excellent quality, and delivery service was good. I bought a second one since and I would happily buy from buy in direct again. ”

- Jean K

“ Delivery on time but the heater was damaged. One quick easy phone call and a replacement arrived super fast! Will definitely recommend Buy-it-Direct to friends. ”

- Barry O'Brien

“ Firstly our order came by truck delivery and when the guy opened the truck it wasn’t there so that delayed us another week. Then when they did deliver the bed they were supposed to bring two mattresses as it’s a trundle bed. Only one mattress arrived. Not good enough ”

- A bit hit and miss

Buy It Direct Reviews

Delivery - Fast