“I ordered the Little Dutch Wooden Dolls House and it arrived the following day. It was very straight forward to put together and is fantastic quality and so sturdy. Easily closed and looks very neat in playroom. Loads of accessories came with it which were fabulous. So impressed. 5⭐️”
“You can find everything you need in this shop, and if they don’t have it, they will try to locate it for you. We have received the best customer care support ever. Shop super highly recommended.”
“I was very happy with the service provided. I ordered the Tripp Trapp chair with the newborn and baby sets and some additional accessories. After I placed the order online I changed my mind about the colours of some of the items so phoned the store to see if I could change my order and they did it all for me perfectly.”
“If I could rate a 0 star for this company, I would. It’s a shame that the products in this store is beautiful but customer service and delivery was terrible! I had to remind them to send my order after weeks of waiting and then there was another order where a wrong product sent across to me and it took another 2 weeks (still waiting) for them to send the correct product! The person who I have been dealing with is not exactly the most proactive either and have waited to pick up the wrong product before sending the correct order out, making excuses etc. I most definitely won’t be a returning customer. There are better Irish companies out there like Josh & Jenna and Bellababy. Much more trustworthy and efficient when it comes to customer service.”
“Love this store, they have an eye for adorable baby stuff. Friendly approach every time I pop in. We recently bought our son his high chair . We can’t wait to use it when he gets a little bigger.”
“Delighted with our travel system. Had the expert help of Nicola in the Dublin store who helped us settle on the Cybex Gazelle, collected a couple of weeks before baby arrived and now getting lots of use!! 🥰”
“Terrible. The flimsy packaging on my product broke because they cello taped it to the delivery box. They refused to exchange it because the product was ‘damaged’ even though it was just the cellophane that had broke and the product was completely fine. There was no way for me to remove it from the box without the package breaking, so if anyone caused the damaged it was them when packaging it, not me. I had to make the 2 hour round trip to the store to return it but when I got there the lady said they can’t take it back because they can’t resell with broken cellophane, so it is I who must incur the financial loss not the company. Don’t understand the companies stance on this as was a return customer and someone who would have spent more over the years at this store if I’d had reasonable treatment and outcome.”
“Poor quality item, got shipped broken pieces twice. Customer service not taking any responsibility. Order that was supposed to take 4-6 weeks took 12 weeks. Will never purchase anything there again.”
“Was very pleased with my purchase, I ordered the trip trap bundle which was unbelievable value in comparison to other retailers. Once shipped delivery was very quick.”
“Thanks to the gentleman in your Sandyford store who helped us hugely to decide on and purchase our Cybex Sirona Z ex-display. Much appreciated his detailed information and knowledge.”
