“Hi
I recently made two orders for which I never received any confirmation email so I had to contact your customer services. They assured me my orders had gone through and I then waited nearly three weeks for my order which when it arrived was missing an item. I then emailed again and they got to the bottom of it and said it would be with me soon it arrived today a month after my first order was placed but I’m still missing my yoyo coffee cup and again I haven’t heard anything. That order was placed on April 6th. To be honest when dealing with your customer services they are very polite and helpful but my whole experience has been abit of a mess. Missing items, long delays, no emails from you to say anything about confirmation of order shipping etc and as I said I’m still without my last bit of my order. I spent rather a lot with you but it has put me off returning to your website.
Kind regards
Rachel”
“I had such a lovely experience with the team whether in person or on the phone - all staff are so so lovely and knowledgeable - so I really was happy with that!
Unfortunately as you know we had significant delays with our babyzen bundle order. I completely know and understand that it was a babyzen issue and this was very frustrating for your team also.
However, what was really disappointing was the lack of communication about what was happening. No one once called me about the delays - like not once was I called ever. I always had to call to ask what was going on. People said they'd call back on certain dates to update me and never did. It is stressful at 8 months pregnant to have to keep remembering to call and followup.
When it came to additional and quite a lot of more ordering of other baby items since these delay issues started, I was hesitant to order from bygge bo again.
If there was good communication while all these delays were happening I would have ordered through you no problem - however I ended up ordering elsewhere.
I do love the team and your range and wish you every success - I thought it is important to give this honest feedback to help this not happen with future new customers!
All the best,
Cathy”
“I bought Stokke high chair but I’ve got faulty product. So I email to customer service on Thursday which is the date I got the chair. But still I didn’t get any answer from customer service team until today(Tuesday). Please check and contact me.”
“The reason why I only give Bygge Bo 2 out of 5 stars is because their customer service was shockingly bad when we had issues with the delivery of our order. They didn’t return any phone calls or emails so we had to do all chasing with the delivery company ourselves.”
