Calor Ireland Reviews

Name: Calor Ireland
Address: 7, Balloo Crescent, Bangor, Bangor
Rating: 4.59

4.6 Rating 2,190 Reviews

90 %

of reviewers recommend Calor Ireland

4.6

Based on 2,190 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Calor Ireland 5 star review on 11th February 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When I ordered the portable heater from Calor Gas I expected to be dealing with Calor Gas. When the portable heater arrived, the heater would not work. I called Calor to let them know and they said that the heater came from a third party and I would have to deal with them. I have been dealing with Hamilton Gas products since the 8th of December and they have told me on 4 different occasions that the heater would be picked up, checked over and that I would have a replacement back by Christmas. The heater that I originally ordered is still sitting in my hallway, where it has been since the 8th of December. Calor were less that useless when I called them on two different occasions to let them know that I was buying the heater for my mother to get through the cold snap just repeatedly saying that It was not their fault and to call Hamilton. I tried to call Hamiltion on numerous occasions only to be placed in a telephone waiting service for over 50 minutes each time, at such time I just hung up on each occasion. As much as Hamiltion have dropped the ball with this whole experience I place the same amount of blame on Calor as they seem to sell third-party faulty goods from a business that does not respond to its customers. My consumer rights say that the company that I make the purchase with has to sort it out. Calor has not done this and to say that I am extremely angry with the service Calor provided would be a huge understatement. A terrible experience from start to finish, whenever the finish might come around”

Helpful Report

Posted 2 years ago

Thank you for your feedback Dave. Customer satisfaction and providing a good quality service to all our customers is very important to us. There is a warranty on these products and I can see one of our Customer Service Team was dealing with this and the heater was collected and refunded. Apologies for any inconvenience caused.

Posted 2 years ago

“Great heater love the coal effect , delivery very quick”

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Posted 2 years ago

Thank you for your feedback Hilary. Customer satisfaction is paramount, and we are pleased that you are happy with your heater and the service we provided.

Posted 2 years ago

“I delighted with the service! Very quick after order which was brilliant as it was for my mum to replace her other one. Thanks again! She is loving it in this cold weather.”

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Posted 2 years ago

Thank you for your feedback Diana. Customer satisfaction is paramount, and we are pleased that you are happy with your heater and the service we provided.

Posted 2 years ago

“5 stars! Best customer service I’ve ever contacted! Thanks so much 💕”

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Posted 2 years ago

Thank you for your feedback Isobel. Customer satisfaction and providing a good quality service to all our customers are very important to us, including technical support and advice from our Customer Service Team.

Posted 2 years ago

“BRILLIANT BUY TO SAVE A FORTUNE. Bought a Superser online, delivery free but paid under 3 euro for delivery within 2 days. Delighted with my economical Superser, my kitchen is so cosy now. It has saved me a fortune not having to put on my gas heating. Recommended to my friends who want to buy also and my sister purchased one too. I'm going to buy one of the fancy ones when they come into stock, and can use my current Superser upstairs. My Best Buy for 2022.”

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Posted 2 years ago

Thank you for your feedback Florence. Customer satisfaction is paramount, and we are pleased that you are happy with your heater and the service we provided.

Posted 2 years ago

“Easy to order and quick delivery. Very pleased with patio heater cover”

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Posted 2 years ago

Thank you for your feedback Janet, it is very important to us. We aim to provide all our customers with a top-quality service which includes the dispatch and delivery process.

Posted 2 years ago

“When I received my super ser it was battered bent damaged”

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Posted 2 years ago

Thank you for your feedback Kenneth. Customer satisfaction and providing a good quality service to all our customers is very important to us. There is a warranty on these products so one of our Customer Service Team will contact you shortly as we can not see where this issue has been reported to us. Apologies for any inconvenience caused.

Posted 2 years ago

“I sent in my order since the 19th of December and I have not received it up till this moment”

Helpful Report

Posted 2 years ago

Thank you for your feedback Rasheedat, it is very important to us. We are sorry to hear that your order was delayed however, we can see from the tracking that it was delivered today. A refund will be processed for the extra you paid for the faster delivery option and we apologise for any inconvenience that was caused.

Posted 2 years ago

“Fast and free delivery of a Kingavon gas heater. Best purchase I've made this year at a reasonable price and easy to set up and it will keep my heating bills down.”

Helpful Report

Posted 2 years ago

Thank you for your feedback Patrick. Customer satisfaction is paramount, and we are pleased that you are happy with your heater and the service we provided.

Posted 2 years ago

“Perfect so faster”

Helpful Report

Posted 2 years ago

Thank you for your feedback. It is very important for us to ensure our customers are provided with the highest quality of service and products.

Posted 2 years ago

“You are the best thanks”

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Posted 2 years ago

Thank you for your feedback Marie, it is very important to us to provide a good quality service to all our customers.

Posted 2 years ago

“I already made it clear to you that you had taken my money and did not deliver the product. I am waiting to get my money back.”

Helpful Report

Posted 2 years ago

Thank you for your feedback Biju, it is very important to us. We can see that your refund was processed on 23/12/22. Please allow 5-6 working days for the funds to appear back on to your card.

Posted 2 years ago

“Product works well. Happy with purchase”

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Posted 2 years ago

Thank you for your feedback. It is very important for us to ensure our customers are provided with the highest quality of service and products.

Posted 2 years ago

“They're wonderful.”

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Posted 2 years ago

Thank you for your feedback Della. It is very important for us to ensure our customers are provided with the highest quality of service and products.

Posted 2 years ago

“Very good website with a lot of good information. The Q&A sections on every product are great. All the items I ordered came within 48hrs and all correct. Very good service.”

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Posted 2 years ago

Thank you for your feedback Brian. Customer satisfaction and providing a good quality service to all our customers is very important to us.

Posted 2 years ago

“Great heater very easy to start”

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Posted 2 years ago

Thank you for your feedback Mick. Customer satisfaction and providing good quality products to all our customers is very important to us.

Posted 2 years ago

“Fantastic service, ordered and delivered within 24 hours. Love the product, bought it as I am sitting most of the day working from home.”

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Posted 2 years ago

Thank you for your feedback Elaine. Customer satisfaction and providing a good quality service to all our customers is very important to us.

Posted 2 years ago

“The assistant i got was very good. And service was swift.”

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Posted 2 years ago

Thank you for your feedback Precious. Customer satisfaction and providing a good quality service to all our customers are very important to us, including technical support and advice from our Customer Service Team.

Posted 2 years ago

“Unfortunately I had a bad experience. My heater was delivered damaged. After getting on to Support, I was told I would get a call back, it didn't happen. When I called back again, the Support person got everything in motion, did a really good job but it still took days to get a replacement sent to me.”

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Posted 2 years ago

Thank you for your feedback Eoin, it is very important to us. We are sorry to hear that your heater arrived damaged and that it was not rectified sooner. We apologise for any inconvenience this caused you.

Posted 2 years ago

“We are still waiting for the customer service after New year. Because our gas system has working problem.”

Helpful Report

Posted 2 years ago

Thank you for your feedback Pavel, it is very important to us. We are sorry to hear that you are having issues with your heater. We can see that a member of our Customer Service Team has already been in contact with you to have this resolved. We apologise for any inconvenience this has caused you.

Posted 2 years ago

Calor Ireland is rated 4.6 based on 2,190 reviews