Capitec Bank Reviews

Name: Capitec Bank
Rating: 1.94

1.9 Rating 309 Reviews

23 %

of reviewers recommend Capitec Bank

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1.9

Based on 309 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 27%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.9 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service from Frans . Keep it up”

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Posted 2 years ago

“Been a client fro 2 years now but there is one lady by blue valley mall kosmosdal,she has a 5 star service.you are really appreciated.keep up the good work.”

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Posted 2 years ago

“My consultant was Yonela Horizon View Branch Her service was excellent Knowledgable & efficient And really pleasant to work with She was quick to resolve my queries And provided information on how to handle my query in future”

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Posted 2 years ago

“I am pleased about the service and client experience from Shelton Columbine square assisted me swiftly with the access faculty I am a happy client”

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Posted 2 years ago

“Today I was assisted by Refilwe and she provided me with excellent service and she was very friendly at Capitec Bank Arcadia branch at Nedbank Plaza,and I truly appreciate it.”

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Posted 2 years ago

“I’m Lerato and a proud Capetic Client. I lost my card and went to the Capetic in Mandela Square.. I was helped by Mthokosizi and omg !! 🌈❤️🙏Great customer services , the system was slow but I didn’t even notice because we had a good conversation. He is helpful and all the elder people will be happy to be helped by him , his patient and kind.”

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Posted 2 years ago

“Mthokozisi Mbili (Service Consultant) excellent customer service at Capitec Bank Sandton City: I went into Capitec Bank's Sandton City branch yesterday (26 May 2022) and was blown away by the amount of exceptional service I experienced from one of their Service Consultants, Mr. Mthokozisi Mbili. I was only there to activate their Live Better savings account, where I could earn 0.5 percent cash back for banking with my debit card, but I ended up purchasing their funeral insurance policy as well. I'm really impressed with his expertise and talents in providing prompt and professional service to clients. Great service gives your consumers the impression that you are interested in building a long-term relationship with them that is about more than just earning a transaction. His ability to give a convincing sales pitch concerning Capitec Bank's product offerings far exceeded my expectations. His meticulous attention to detail, excellent communication skills, and ready smile made the experience much more enjoyable than I had anticipated. He also showed me how to watch my Live Better savings rise every time I spend with Round-up and Interest Sweep's supercharged interest. Mr. Mthokozisi Mbili's fast service deserves special praise. Keep up the excellent work. I hope that this is the type of service that will always be available in your branches because it is what your clients want. Kind regards, Sikhumbuzo Bulose”

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Posted 2 years ago

“The staff members at capitec jean crossing were very friendly and quick with assistance. They answered all my questions clearly and were very patient with me.”

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Posted 2 years ago

“Went to Capitec bank in Blu valley and was assisted by Mabel by the door I loved her service she helped me feel a form do quick and very friendly”

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Posted 2 years ago

“Low rates, good service at the branches, and been using the app and it is so easy and user friendly, compared to absa and fnb they are strides ahead!”

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Posted 3 years ago

“Good service from Lihle at Capitec quagga centre”

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Posted 3 years ago

“Great service from Nqobile”

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Posted 3 years ago

“Great assistance at CapitecQuagga centre by a friendly consultant Lihle”

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Posted 3 years ago

“Best service at clear water mall. Thank you Sli”

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Posted 3 years ago

“Good day all at Capitec A very big thank you to Micaela Norris at Cape Town branch 4185. wow that woman was amazing, fantestic, halpfull with good customer service. with a gentleman wich i forgot to take his name he was at sreening desk . they made my day well after calling about seven consultents at customer care but non of them was able to solve the problem i had. instead they just left me hanging as they all said i must hang on the line then for about 10min than the line cuts off. i think the management should take a look as these call centre people are working from home they not being responsible at all . all they do is just drop the phone while a claint is looking for their assistence . but again thanks to the two souls they mad my problem small today.”

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Posted 3 years ago

Capitec Bank is rated 1.9 based on 309 reviews