Capitec Bank Reviews

Name: Capitec Bank
Rating: 1.94

1.9 Rating 308 Reviews

23 %

of reviewers recommend Capitec Bank

Company Reviews

Questions

Metrics

1.9

Based on 308 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 27%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.9 out of 5

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Capitec Bank 1 star review on 11th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was impressed by the response I got from the customer service representative. They responded to all my questions and helped me more on the bank's products and services”

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Posted 1 month ago

“Capitec have no scam”

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Posted 3 months ago

“Great service for the fraud on my account got all my money back that is customer service”

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Posted 3 months ago

“A lady by Nontokozo Zulu at Capitec branch by Midwater, Middelburg is friendly and is willing to assist and answer questions in a friendly and professional manner. Thank you for making visit memorable Nontokozo”

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Posted 4 months ago

“Miss Confidence from the Polokwane Greenery branch was very helpful, informative and friendly. She taught us things we didn't know that we can use on our app. She is so enthusiastic and bubbles over with confidence like her name. We are very happy and won't ever report to any Capitec . Happy customers Reneilwe and Kutlwano! 🥰🥰😁”

Capitec Bank 5 star review on 10th December 2024

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Posted 5 months ago

“Capitec has exceeded my expectations regarding a licence renewal I done online on Saturday and received my licence today at 08h30 sharp. This is phenomenal customer service. Thank you”

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Posted 6 months ago

“Thank you SIPHOKAZI at Capitec at The Glen’ your service was outstanding’ always be who you are’ friendly and words of wisdom’ a very kind special human being’ we need more of you! 🙏🙏🙏🕊️”

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Posted 7 months ago

“Awesome service from Monica Mahlangu, Delmas branch she is super cool. I was opening a business account she told me that was her first time open a business account for a client, but wow she was really amazing her service is excellent. Thank you Monica you're the best👌”

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Posted 9 months ago

“What a professional client care service provided by Siziwe, the language used, the tone, the product knowledge the skill to resolve a problem let alone understanding the dynamics of the issue and letting me know upfront and how best can it be resolved in the event. The overall service was to the t and wish she could be a team leader and teach the team to do the same and all customers would be happy just as I am. She knows, loves and respects her job and put Capitec customers first. Proud to be Capitec customer because of such a service which would not be there if she did not choose to be nothing but the best. Whoever, trained her, trained a willing person to do the right thing. Thanks Capitec to employ Siziwe, you have an asset there, hope you making her feel it otherwise other banks or competitors would take her any day with best offers. Tell her I said thank you please. From International client.”

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Posted 10 months ago

“I was fraudulent scamed through Uber Eats App and capitec promised to follow up the inquiry and to my surprise I was fully refunded my R948 after two weeks. CAPITEC KE A LEBOHA”

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Posted 11 months ago

“Hello, my name is Linda Angel, and this is my enthusiastic review of one of your employees at the branch of your bank in Durbanville Cape Town, Reitumetse В Her attention to my problem, patience, willingness to help and professionalism are all at a very high level! В I am not one of those who write reviews (neither bad nor good), I just don't spend my time on it, but the help I received definitely changed this aspect.В In conclusion, I want to say that it is very, very difficult with me! I am almost deaf and besides, I am a foreigner with not very good knowledge of English. Thanks for attention. В Sincerely yours, Linda В Angel”

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Posted 11 months ago

“Good capitec are excellent”

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Posted 1 year ago

“This lady will take Capitec Business to new heights am telling you after 3months of not getting help nor any resolution, she came through WITH JUST ONE GO!!! Wow what an Intelligent young lady, you can feel her smile , willing to go an extra mile , and dedication to her work!! BEST OUT OF THE BEST... CAN YOU BE MY BANKER PLEASE? I WOULD LIKE TO HAVE A WORD WITH YOUR MANAGER WOW!! Mapho Machabe well done smart lady.”

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Posted 1 year ago

“Hi I'm nothando Lekgobotlio I came to Nigel branch I was assisted by Nthabiseng Mashaba and she gave me nice treatment and I would recommend everyone to this app”

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Posted 1 year ago

“I've received the best service from Nana at Hillbrow Elkam branch Thank you 😊 soo much 💖 u are the best Nana”

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Posted 1 year ago

“my services was nice with Miss Gail she gave me a great service and she is professional with her work.”

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Posted 1 year ago

“Tried withdrawing my cash send at 2 pm at or Tambo , tried 4 atms , none of them have the right amount of notes , so because i sent R470 and not R450 , i will be missing my meal before the flights begin. You also do n9t have a option to canc ell or change the amount of the cash send”

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Posted 1 year ago

“Thank you for your prompt and efficient resolution of my prepaid issue. I was very impressed by the speed and professionalism of your service, and I would recommend your services to anyone looking for a reliable and efficient financial institution. Thank you again for all your help!”

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Posted 1 year ago

“excellent service by Pearl in Highveld mall”

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Posted 1 year ago

“Thanks for being such a great helping hand CAPITEC, I received my money back Blessings🙏🏽🙏🏽🙏🏽🙏🏽🙏🏽”

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Posted 1 year ago

Capitec Bank is rated 1.9 based on 308 reviews