Capitec Bank Reviews

Name: Capitec Bank
Rating: 2.13

2.1 Rating 184 Reviews

28 %

of reviewers recommend Capitec Bank

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2.1

Based on 184 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week

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Capitec Bank 1 star review on 30th April 2024

Anonymous

Capitec Bank 2 star review on 5th April 2024

Anonymous

"Capitec bank is worst there is no bank as bad as Capitec Bank. Every week they send me messages i must apply for a credit cart with them. Now i have applied for a credit card with my credit score of 842 so its excellent. and i do have another Fix savings account with more then R700000.00 and Permanent Job and good salary now i don't qualify for a R60000 credit card. Bull**** reason affordability. i don't own nothing on my other accounts all paid up. Why do they send letters that you can apply for a credit cart. I going to close all my accounts with this **** bank don't need them. Have my Capitec account from 2016. People this bank is bad news don't waste your time and think you going to get somewhere with Capitec.\r\n\r\nI do have 2 Credit cards with other banks and they treat me very well the only reason why i thought of applying at Capitec is to cancel the other credit cards and just use Capitec as my salary is bank at Capitec.\r\n\r\nPathetic Service and the worst bank in South Africa\r\nOn the 1st of Feb 24 I received a email from Capitec (Nadine Arendse) Stating she is trying to contact me regarding this matter. I phoned her 2 time and was told she's busy let message to phone me. She retuned my call as was apologizing about this case. and ask me to send my latest pay slip to her, I did that the same day. On the 6 Feb 24 at 7h55 I emailed and ask if there is any feedback. I send a second email at 16h20 on both emails i have received Request read receipt. On the 7th i received a email from Abigail Van Wyngaardt Kindly note we have escalated the matter to our Direct loans team for assistance with a credit application, once feedback is received, we will be in contact with you.\r\nUp to now i have not received any feedback. Pathetic service im closing my accounts asap there is better banks. Please read the media about Capitec. Just Google worst bank in South Africa.\r\n\r\nOn the 16Feb 2024 i have received a SMS from this Pathetic Capitec bank. The SMS read as follow: Your credit application was declined because your employer is not listed with Compuscan. What a joke of a bank. In the mean time i have applied for a credit card one of the major banks and was approved in les then a hour. People don't waste your time with this Capitec bank there is nothing good about them.\r\nIncident# 115565366"

Capitec Bank 1 star review on 22nd February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Capitec is not a bank its runs their operations like tuck shops mxm Piet Retief branch I'm so disappointed 😞”

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Posted 1 year ago

“I deposited R10 000 in cash at a Capitec ATM inside the branch at the Glen Shopping Centre (Cnr Orpen Rd &, Letaba Rd, Oakdene ) on the 17 November 2022. After depositing the cash the ATM switched off and took my R10 000. I have made numerous visits to the Capitec branch, and numerous calls to Capitec Bank to report my incident. In response, I have only been given reference numbers and Capitec Bank refused me my money back. This whole incident took place in full view of Capitec's Bank cameras, which are situated directly above the ATM. I have spoke with consultants, branch managers and regional managers to help me with this situation. After 3 months of given the run around they have refused to pay my R10 000 back. WARNING TO ALL CAPITEC CLIENTS - If you are to make cash deposits at a CAPITEC ATM, THERE IS NO GUARANTEE your money will reflect into your account and be prepared to deal with very unprofessional staff at the Capitec Bank.”

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Posted 1 year ago

“Capitac bank its a nightmare they have too much hidden charges and if you go to ask about it oh god!! They know how to lie about it. WORSE BANK EVER!!!”

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Posted 3 weeks ago

“We want to open a business account for our small business. First time, no response and no contact. Second time got the account registered now the bank states we have to put 700,00 in the account to activate it. Went to the bank, 15/03/2024 and was told that the systems were off and that they would call me. Still haven't received a call and we explained that we don't want to re-register. We don't want another account number, we want to keep the one from the registration. What bad customer service is this? No call backs, no emails, no feedback. Sick and tired of bad customer service. Must I take my business somewhere else?”

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Posted 1 month ago

“The service at the branches is good but limited. The response from the Client Care is consistently bad, unfriendly and useless. The agents are arrogant bossy and couldn't care at all about the client or their problem. The systems are pathetic and they say it can't be change. A new IT consultant is definitely recommended. Should one ask to speak to a manager one is told they can't put you through as they do not have any manager's number. Managers all seem to build a protective wall around themselves, so they don't have to deal with complaints or do anything about improving service. They are drawing fat salaries, why look for work. A truly disgusting bank.”

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Posted 1 month ago

“I am only giving 1 star as there is no option for 0 I have been with Capitec Bank for close to 10 years, I work at good company and earn a good salary which comes into my Capitec account each month. I have been trying to apply for a R80 000 loan or credit card for the past MONTH and I keep getting rejected, No one calls to let me know the reason why, I call Capitec everyday to follow up and keep getting told that someone will call me, or I keep getting transferred to different department's. It seems like no one at Capitec knows what is going on and how to do their jobs I have had the worst experience with this bank and I will be moving to another bank that can actually help their customers and provide guidance when needed The customer service is horrible , people are rude and DO NOT KNOW HOW TO DO THEIR JOBS!”

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Posted 8 months ago

“Capitec Bank is a con man.!!! They put me on a six months plan not to get loans from anywhere without my consent. The consultant said 3 months. I called today another consultant says it's 7 months not 6 months, I get transferred from dep to dep for the whole day.... let's all just move from this bank.. it's benefits from the white system, target the poor and such them dry until dead, after all they just bloody blacks right.. piece of 🗑 carcassonne......”

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Posted 10 months ago

“Why bank with a bank that gives you 0 options to reverse a double payment? The just "advise" you it is a civil matter now . Truly pathetic ...changing banks as soon as posdible”

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Posted 1 year ago

“Worst transactional fees ever!!! Hate this bank!”

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Posted 2 years ago

“You guys are horrible bank , I feel sorry for your clients .....my card was put on hold I only saw it when I went for shopping my card declined , then I went to the bank , i was told my account is on hold because the was a fradualant activity going on . So bad no one called me and told me about it , clearly you guys don't care about your clients .....then I was told to write an affidavit , they requested another one , I was ask to go to standard bank since you guys says my documents were used there , at standard bank I was told to go to my bank ......still no help my money is locked on your bank , I don't know if you are fools or what ....you can't help your own clients”

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Posted 2 years ago

“Not personally me but we were standing in the que waiting for them to open,but the door was slightly up. An old man ask one of the capitec consultants to assist at the Atm ,the capitec consultant refused to assist saying it's not opened yet. He was assisted by ppl in the que waiting to withdraw. Pls even if ur not open assist go extra mile”

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Posted 2 years ago

“Poor service, staff needs More training at avenue branch 👎”

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Posted 2 years ago

“Poor service, I got no help. The worst bank ever!!”

Helpful Report

Posted 2 weeks ago

“What ever you save on transaction cost and admin fees you will lose on Airtime when you want to query transactions etc. Turnaround time with feedback can take WEEKS. Rather bank with more professional banks.”

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Posted 3 weeks ago

“Capitec is a very useless bank..it takes to long to process people's money..very useless bank..it's nothing compared to absa nd standard bank”

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Posted 4 weeks ago

“We paid R10000 into Sameone business account wich it was capitac to capitec but guy he didn't receive the money. When we visit to there Branch they say money is pending untill to day, been week aready waiting for they call Please guys don't use or keep money more than R3000 And those who is using capitec better change it”

Helpful Report

Posted 1 month ago

“Capitec bank is worst there is no bank as bad as Capitec Bank. Every week they send me messages i must apply for a credit cart with them. Now i have applied for a credit card with my credit score of 842 so its excellent. and i do have another Fix savings account with more then R700000.00 and Permanent Job and good salary now i don't qualify for a R60000 credit card. Bull**** reason affordability. i don't own nothing on my other accounts all paid up. Why do they send letters that you can apply for a credit cart. I going to close all my accounts with this **** bank don't need them. Have my Capitec account from 2016. People this bank is bad news don't waste your time and think you going to get somewhere with Capitec. I do have 2 Credit cards with other banks and they treat me very well the only reason why i thought of applying at Capitec is to cancel the other credit cards and just use Capitec as my salary is bank at Capitec. Pathetic Service and the worst bank in South Africa On the 1st of Feb 24 I received a email from Capitec (Nadine Arendse) Stating she is trying to contact me regarding this matter. I phoned her 2 time and was told she's busy let message to phone me. She retuned my call as was apologizing about this case. and ask me to send my latest pay slip to her, I did that the same day. On the 6 Feb 24 at 7h55 I emailed and ask if there is any feedback. I send a second email at 16h20 on both emails i have received Request read receipt. On the 7th i received a email from Abigail Van Wyngaardt Kindly note we have escalated the matter to our Direct loans team for assistance with a credit application, once feedback is received, we will be in contact with you. Up to now i have not received any feedback. Pathetic service im closing my accounts asap there is better banks. Please read the media about Capitec. Just Google worst bank in South Africa. On the 16Feb 2024 i have received a SMS from this Pathetic Capitec bank. The SMS read as follow: Your credit application was declined because your employer is not listed with Compuscan. What a joke of a bank. In the mean time i have applied for a credit card one of the major banks and was approved in les then a hour. People don't waste your time with this Capitec bank there is nothing good about them. Incident# 115565366”

Helpful Report

Posted 2 months ago

“Good day Capitac i called capitac customer care and i spoke to mzi while i was explaining he hanged up on me and lot of unauthorized transactions are happening on my account then you find someone like mzi who doesn't care about customer complaints”

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Posted 3 months ago

“ATM deposits at norwood branch never work so they can charge you more inside the bank. On the one day a week they do work the queue is so long it would take over an hour to make a deposit. Staff couldn’t care less when complaining about their lack of maintenance.”

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Posted 4 months ago

“Capitec Buss, block your account, and even when they receive the Fica documents as requested, to get the account operating again takes for ages. Worst decission ever made to make use of them. The Buss section should go and learn from the normal Capitec.”

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Posted 4 months ago

Capitec Bank is rated 2.1 based on 184 reviews