Capitec Bank Reviews

Name: Capitec Bank
Rating: 1.94

1.9 Rating 299 Reviews

23 %

of reviewers recommend Capitec Bank

Company Reviews

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Metrics

1.9

Based on 299 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 27%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.9 out of 5

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Capitec Bank 1 star review on 28th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A useless and "mickeymouse" bank indeed!!! I transferred money from the capitec account to my other bank's cheque account and the app indicated that the money will clear on the same day but it took 3 days for it to clear!!! Anyway, what can one expect from a bank that offers a mediocre for a photographic verification? And now they say that they do international transfers! I wouldn't dare take that chance of sending money overseas using capitec, I would rather pay a higher fare at a renowned bank”

Helpful Report

Posted 3 months ago

“I invested $17,500 here to trade based on their signals. The scammers provided me with videos of real trading based on signals, as well as screenshots of PNL. I was eager to earn the same, so I fell for it and invested the money. But I didn’t know that I was dealing with a fake broker, not a legitimate one. As it turned out, the scammers just took my $17,500 and then stopped responding and i got so worried about it, so I decided to share it out to my friends, before a friend of mine directed me to Mrs. ''' Morris Meihua '''.. she was the one who helped me recover all my lost both my profit and i was so glad, yo can also reach out to them if you are being scammed before or even finding it so difficult for you to withdraw the money which you have invested on any broker, they can help you out.... Kindly reach out to the details below.... WhatsApp: + (1) 559 -214-9914 Email: ( m_o_r_r_i_s_m_e_i_h_u_a_ ( @) g_m_a_i_l_.c_o_m ) ......... They are so fast and reliable%100..”

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Posted 3 months ago

“Olive trade exceeded my expectations during a very difficult time with my crypto funds. Their team’s in-depth knowledge of cryptocurrency recovery was invaluable in resolving the issue swiftly and effectively. What truly set them apart was their professionalism and calm demeanor under pressure. They guided me through the process step by step, easing my stress and providing clear solutions. I’m incredibly grateful for their assistance and highly recommend their services to anyone in need of expert help. W-h-a -ts -A-p-p: ‪+54 -9 -3-7-5-1- 4-7‑8-7-4-6‬ Email: (o l i v e t r a d e r e c o v e r y 5 5 (@)———-g m a i l—————c o m”

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Posted 3 months ago

“Bought electricity voucher. Never got the code. Every time I enquire no one can help me. It's really frustrating”

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Posted 3 months ago

“I've been using Capitec almost 10 year's and I've been hearing stories about Fraudulent activities. There's a stop on my account and I can't access the money on my account. I've received an email stating that my account was involved in fraudulent activities and there's money money transferd into my account and is suspected to fraud. I was instructed to go and and make a affidavit explain what happened. Well I've explained everything and and I also confessed that I am aware of the transactions made on my account, I know the source and I even provided with the proof of payment. But still there's a stop on my account. The was an outstanding balance on my account (retirement fund/tax returns and other income from my beneficiaries). I can't access that too. Again they want proof of payment. I submitted whatever what I can remember but still they told me that my documents are old. I am a victim here and I want justice. I followed all their instructions but still no progress. Capitec is not a safe bank, the services are very poor including their stuff members. I'm under financial strain, I had pending payments and other debit orders I had to reverse. All want is my pending balance and warn the community about the risks of using Capitec bank account. This happens since from the 1st of October 2024. I want justice.”

Helpful Report

Posted 3 months ago

“This is one of the most happiest time of my life I was able to get back after being ripped by my previous trader. I highly recommend Sharon Oneil to anyone who’s looking for a trader to help manage their account and make profit. My family trusts Sharon Oneil to take care of all our trading transaction needs. Sharon Oneil knowledgable, experience and he's attention to detail is why I turn to her with all my trading and mining account. Expect nothing less than top notch service from Sharon Oneil: SHARONRECOVERINGEXPERTS @ Gm ail . co m”

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Posted 3 months ago

“Miss Confidence from the Polokwane Greenery branch was very helpful, informative and friendly. She taught us things we didn't know that we can use on our app. She is so enthusiastic and bubbles over with confidence like her name. We are very happy and won't ever report to any Capitec . Happy customers Reneilwe and Kutlwano! 🥰🥰😁”

Helpful Report

Posted 3 months ago

“I invested $5,500 in this trading platform that looked legit. Everything was fine until I tried to withdraw. Suddenly, my account was “frozen for security reasons,” and support was impossible to reach. I stumbled upon Resorus.com while searching for help. Their team didn’t just promise—they delivered. They kept me informed every step of the way and, after a few weeks, I got my money back. I wouldn’t have recovered a single cent without them. Trust me, Resorus.com is the real deal!”

Helpful Report

Posted 3 months ago

“It was so traumatizing and I couldn't talk to no one about it after this investors left me handicapped by taking my 222,500$ stopping me from withdrawal of my hard earned money. My search for redemption begins after a very close associate of mine told me about RESORUS.com Specialist and I saw a lot of reviews myself and testimonies about them, finally reached out and to my greatest surprise what I thought was impossible became possible and mind blowing. I will forever share their good work cause they saved me at a time I needed it most. You can contact them through via RESORUS.com”

Helpful Report

Posted 3 months ago

““It is a heartache when I read about folks' complaints on investment without any solution to recovery of these funds. I have been in a similar situation and I almost lost my family in which I invested $520,000 of my life savings on binary options. I recovered 90% of my funds after I found RESORUS.com. I found a way out through a tunnel that looks like a dead end. RESORUS .com”

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Posted 3 months ago

“I can’t thank Supreme Assets Recovery enough for their dedication and expertise. They turned what seemed like an impossible situation into a success story. Their clear communication and personalized approach made the entire process smooth and stress-free. Truly a lifesaver!” 𝐒𝐮𝐩𝐫𝐞𝐦𝐞 𝐚𝐬𝐬𝐞𝐭𝐬 𝐫𝐞𝐜𝐨𝐯𝐞𝐫𝐲 .𝐨𝐫𝐠 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩— ‪+𝟏 (𝟓𝟎𝟓) 𝟒𝟎𝟐‑𝟎𝟕𝟏𝟒‬”

Helpful Report

Posted 3 months ago

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Posted 3 months ago

“Bad bad customer servive i rather go bsck to fnb bank”

Helpful Report

Posted 3 months ago

“Beware of Tumi from Capitec at the Reef Shopping Center Two years ago, I met Tumi from the Capitec branch at the Reef Shopping Center in Albermale. We became good colleagues as he always helped with my banking. I introduced my business of selling imported goods to him, and he agreed to sell some smartwatches for me. Despite giving him several watches, he never sold any and eventually returned them. Later, he proposed that his nephew sell the watches at the coast. Trusting Tumi, I agreed. However, after weeks of struggling to get my watches back, he returned only two, both in dirty boxes, making them unsellable as new. He promised to pay for the missing watch but failed to do so, despite numerous follow-ups and broken promises. This experience has been incredibly frustrating and feels like a scam. Tumi, working at Capitec, took advantage of his position to deceive me.”

Helpful Report

Posted 3 months ago

“I have being founding it so difficult ever since I have invested all my money on this broker, I never believe that is was a scam, but all thanks to “Mr. SHARON ONEIL for helping me recover all the money that I invested on the this broker. you can also contact them if you are founding it so difficult to withdraw the money that you have invested on any broker or you are being SCAMMED before on any broker, you can also contact them, so there can help you out.. EMAIL : SHARON RECOVERING EXPERTS @ gm aill . c o m”

Helpful Report

Posted 3 months ago

“Capitac treatment for their own customer is like the punishment for sin in the old testament. They paused my account for their own reasons, I went to their branch in Woodstock to fix, they told me I must go back and need proof of residence and proof of work. I must walk from Woodstock to Maitland and walk again to them. It really unfair and unacceptable. I need money to use for taxi. The worst thing is they took their debit money onto my account that I can not do anything. It's really bad”

Helpful Report

Posted 3 months ago

““They look real and very serious until you gave them a try. They will ask you ton of documents to prove your identity until you get tired to do so. They suspended my withdrawals as well as my balance of €6000. Stay away from this investment comapant because they don't allow withdrawal after you invested until I report them and got all my funds back. All thanks to RESORUS.com they have a good consultation and all needed to help you recover your funds a trial will convince you.”

Helpful Report

Posted 3 months ago

“Had a complaint regarding my online banking app, went to the branch. A complaint was logged .It has now been more than a month received no feedback till today. Poor service.”

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Posted 3 months ago

“Banking fees are bit hectic”

Helpful Report

Posted 3 months ago

“Subject: Urgent Review of Fraudulent Transactions on Capitec Account To Whom It May Concern, I am extremely disappointed with the service from Capitec Bank. Both of my children bank with Capitec, and on 13 November 2024, an amount of R3,500 was unlawfully deducted from their account. Despite reporting this incident, it has not been resolved, and we have yet to receive a refund. Shockingly, today, 26 November 2024, a further R12,000 was deducted from the same account. This is absolutely unacceptable, especially considering that the first fraudulent transaction remains unresolved. What is even more concerning is that within the past two weeks, three other people we know, who also bank with Capitec, have experienced similar issues. It is alarming that these fraudulent activities persist without proper resolution or prevention measures in place. With the festive season approaching, this situation has caused unnecessary financial stress and frustration. I urge Capitec to prioritize this matter, resolve it promptly, and provide assurance that adequate security measures will be implemented to prevent such incidents in the future. Please treat this matter as urgent. I look forward to your immediate response and resolution. Sincerely, Vicky Pretorius 079 491 3713”

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Posted 3 months ago

Capitec Bank is rated 1.9 based on 299 reviews