Carbon Offroad Reviews

Name: Carbon Offroad
Address: Unit 10, 75 Waterway Drive, Coomera
Rating: 4.40

4.4 Rating 241 Reviews

83 %

of reviewers recommend Carbon Offroad

4.4

Based on 241 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About Carbon Offroad:

Proud Australian owned and operated 4x4 accessory company

Visit Website

Phone:

1300780141

Email:

operations@carbonoffroad.com.au

Location:

Unit 10, 75 Waterway Drive
Coomera
4209

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Carbon Offroad 5 star review on 9th October 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very well made product. Good instructions and easy to assemble.”

Helpful Report

Hey Andrew, thanks for the awesome review, good to hear

“We have had no problems with any of the deliveries and orders from Carbon Offroad. Customer Service is 5 stars. They are fast and efficient. Thank you Carbon Offroad for quality products.”

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Hey Michelle, thanks for the awesome review and thanks for being an awesome customer

“Great product delivered on time.”

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Great to hear Mark, thanks for taking the time to post a review

“Great products with prices and service to match. Love the winch!”

Carbon Offroad 5 star review on 18th June 2023

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Looking good Anthony!

“Was not what was advertised when arrived”

Helpful Report

Hi Lachlan, would you be able to call us to clarify a few things as we're a bit confused here. Originally you raised a dispute with afterpay to say you never received your item. We looked into this for you with the courier and established that it had been collected from the post office. So I'm guessing you have received your item now and are unhappy with it? If it isn't what your ordered or expected we're more than happy to rectify the issue for you, you just have to get in touch and let us help resolve your issue.

“Installed the 6000lb carbon winch on my Jimny. It's light and effective. It's pretty much completely hidden, which is the look I was after.”

Carbon Offroad 5 star review on 16th June 2023

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Nicely hidden, thanks for your review, we appreciate it

“Very pleased with my new winch, haven’t used in anger for vehicle recovery yet, but I have used it for more important things. Getting fire wood. Performed faultlessly under hard tough conditions.”

Carbon Offroad 5 star review on 11th June 2023

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Thanks for the great feedback Annette, awesome photo too!

“Very helpful great products will buy again.”

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“After I've paid more than 1000$ for the winch, I've lost some nuts they asked me to buy the replacement part for 40$ desperate.. bet you this review will not be published? Lol”

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Hi Vito Sorry to hear you've had a bad experience, unfortunately if you do lose parts from your product we can't replace them under warranty and therefore the cost of replacements plus postage needs be covered by the customer

“Bought 12000 winch about 5 years ago, used it twice for very tough recovery, was impressed with its performance as it was fitted to Diesel Prado which is bit lighter 4X4. Now I have GVM upgraded 76 series. Will consider new TANK 15000 winch. Hope it will perform as my old Carbon winch have performed.”

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“Dan is the man! Customer service plus +++”

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“Amazing service, unfortunately what arrived was not what I needed, didn’t really matter as you guys were kind enough not to charge me for it. Just leaves me with a faded sticker kit on brand new paint”

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“Great service. Took a while in transit but you expect that these days.”

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“Very good saved me heaps of times already”

Carbon Offroad 5 star review on 7th May 2023

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“Fantastic product, Dave rang me about hook colours was worked out straight away no problems, 2 days later had winch at doorstep in NSW couldn’t be happier.”

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“Great service and speedy delivery of the winch rope thimble and soft shackle. Easy to fit and easy to use. Fortunatley the big 200 didn't need it on the Holland Track”

Carbon Offroad 5 star review on 28th April 2023

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“Exactly what I needed,”

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Good to hear, thanks for the review

“Superb company to deal with item was on back order and kept me updated all the time. Definitely will order from them again.”

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Thanks for your awesome review

“Very easy online purchases, phoned for clarification on availability, prompt response and great knowledge of product, made me feel more confident to purchase products. Awesome continuous notifications of orders, postage whereabouts and delivery time.”

Carbon Offroad 5 star review on 16th April 2023

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Always happy to help and thanks for the great review

“Recently purchased 12k Carbon winch, installation was easy with clear instructions.”

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Glad to hear you're happy with your Winch, thanks for the review

Carbon Offroad is rated 4.4 based on 241 reviews