CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.29

4.3 Rating 2,639 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,639 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased car off Craig's list for my daughter. The car fax was accurate and detailed. And my daughter has a safe new to her one owner car. Thankyou.”

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Posted 10 years ago

“Used car fax to find vehicle for my son, was looking for no collision, where serviced etc. found the perfect vehicle, Son ecstatic. thanks Car Fax. Vince V.”

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Posted 10 years ago

“I had a pleasant experience with Car Fax and exactly helped me to find the ideal car I was looking for in one single search.. awesome..”

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Posted 10 years ago

“Thanks to Carfax, I was completely knowledgeable about my car before I bought it. I was absolutely confident in its care and well-being. I have a great car now. Thanks Carfax.”

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Posted 10 years ago

“I did pay for a CARFAX report on one vehicle which I did not buy but had a report from the dealer on a vehicle that I did buy.”

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Posted 10 years ago

“CARFAX helped us verify that the truck we have been looking for for the past 6 years was legit. One extremely happy hubby! Truck of his dreams!”

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Posted 10 years ago

“We were looking for a used car for our daughter and had a very limited budget, so we did A LOT of research using the unlimited carfax option. And thanks to carfax we found an excellent car for her! We ruled out the ones that were salvaged, and the ones that had problematic repair records. This is a great resource for any car shopper!”

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Posted 11 years ago

“I was about to buy a 2000 Acura RL which owner said it had 55,000miles cause it was salvage check it on car fax and find out this car had 298,000 in 2012 wow car look it very clean and paint was perfect interior 9 of 10 A mean I almost get it But car fax help to learn not to trust in pretty faces ....thank you car fax”

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Posted 11 years ago

“HE BEST CAR INFO WEBSITE”

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Posted 11 years ago

“I was informed about the car I was buying and found out it was a one owner with all the record of service.”

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Posted 11 years ago

“I had sold a smaller car and needed a larger car for my business. I found one on craigslist and of course wasn't sure if the car had been in an accident or not. Our area sells a lot of cars that look nice, but have been damaged in an accident. Almost every car I looked at had a salvage title. When I found my 2010 Ford Edge, the owner said it had never been in a wreck, but I immediately got a car fax report to confirm that. I would never buy a car without checking it's history ! Thank you ! I got a great car and a good deal on it too !”

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Posted 11 years ago

“I was looking for my ultimate dreamcar. Was wanting a BMW Z3 and thought more expensive ones would be better. Man, was I wrong. By working with CARFAX I was able tt find a car with no issues and thousands of dollars cheaper. IThanks CARFAX. Ya ll are the best. Phil Edmondson, Sturgis, KY”

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Posted 11 years ago

“I was ready to purchase a "new" Jeep from a dealer but noticed 1400 miles on it. I was told it was a "demo" sold as new, but I checked CarFax and found out it was previously titled to a lease company and really a used car. CarFax saved me.”

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Posted 11 years ago

“Using Carfax prevented us from buying a use car where the dealer had bought it at auction and didn't know any history. The Carfax report alerted us to an accident, the repairs, the geographical history, the lengthy time it sat unsold, and with that info we didn't make the purchase. The following week we found another car and were able to verify all the facts the private owner had given us using the Carfax report. The owner hadn't fudged anything, it was all right there, and we made the purchase. When you're looking at spending that much money to buy a car, you really need to go into it with all the fact so you can make an intelligent decision. Money well spent!”

Helpful Report

Posted 11 years ago

“I found carfax to be an exellent tool in my search for a small truck! It saved me time,money,& headache,well worth the money spent to simply"weed out" the vehicles that did not fit my personal criteria/budget. Randal Wilson”

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Posted 11 years ago

“I was going to buy this, what looked like, clean 350z. It said clean title on other sites. Went on carfax, turns out.. It was totaled in another state. Then transferred here. Thank you carfax.”

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Posted 11 years ago

“With the information from CarFax, I was able to sell my car for significantly more than bluebook value.”

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Posted 11 years ago

“I had been searching for a used RV for several months and found many out of state and too far away for inspection. I finally located one near a friend in Phoenix who could inspect the vehicle for cosmetics, verify mileage, and get a close up look before making an offer. I had them pass along the VIN number and used another low cost service to search its history but couldn't get any real details. I used Car Fax and found all the good information I was hoping to find showing the dealer maintenance and repair records, state emissions verifications, records of sale and title transfers to validate the owners claims. With this long distance sale I felt comfortable enough to send a bank transfer deposit to hold until I could travel for the final inspection and close the deal. I am not sure I could have done this comfortably without the details Car Fax provided to prove the history of the vehicle. I would recommend the service to anyone who wants the complete history before they make their purchase decision.”

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Posted 11 years ago

“I purchased the unlimited package and was able to look up all of my vehicles which was excellent. I found some surprisingly nice things and surprisingly not so nice things all thank to CARFAX! Highly recommended.”

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Posted 11 years ago

“I've been searching for over a month trying to find my daughters 1st car. Reliability and a clean history are top requirements for me and the first 3 cars that I looked at claimed to have clean titles in their ads. Thanks to CarFax I was able to find out that each of them had rebuilt titles. CarFax saved me an incredible amount of disappointment for both my daughter and I. Now before we go out to look at a car, my daughter asks what the CarFax says about it. That's my girl. Thank you!”

Helpful Report

Posted 11 years ago

CARFAX is rated 4.3 based on 2,639 reviews