CARFAX Reviews

Name: CARFAX
Rating: 4.30

4.3 Rating 2,631 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Metrics

Info

4.3

Based on 2,631 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The report was great. Extensively detailed. Only problem i have is it won't print. And the whole reason i got it was for the DMV and they need a hard copy. Therefore i can't recommend these services”

Helpful Report

Posted 3 years ago

“The dealer supplied a CARFAX, but I bought one of my own. The report said my car was pristine. Over the next few weeks, starting on the drive home, I uncovered a steady trail of evidence my car had been wrecked. A little over $2000 in repair and replacements later, my car is now in pretty good shape. CARFAX is to be believed with a great deal of caution. To be fair, the former owner never reported an incident, and got some cheap cosmetic repairs to make the car presentable, avoiding a damaging CARFAX report.”

Helpful Report

Posted 4 years ago

“Now that you asked. At about 2010 I bought a 2007 Mustang GT and depended on your services. I would like to grade CARFAX acceptable but because of my experience I can't. I assume your company only look at collision damages and depend on police reports of mishaps. After my extra warranty run out unfortunately something broke. I am not talking bout normal wear and tear on my time of ownership. It cost me about $600 to get fixed and replaced. The driver electric seat gave up. Later on finding out it has been gutted and jury rigged I would say to last long enough to get out of the lot. If customers like me are costing too much in their pockets for repair, your services were not thorough and I have a lesson learned: Not to depend on your services too much. When I got my recent 2018 F-150, I did not expect CARFAX for the interior. I am just hoping everything will be good. Little things breaking but it cost customers too much $. Because CARFAX failed to point it out the little things.”

Helpful Report

Posted 4 years ago

“I traded my car to a dealership that said it needed a new transmission. After several months I ran a car fax and it reported brake work done on the rear wheels. How can I know if the dealer did the transmission work or not? Sounds like I will never know and I have been Taken.”

Helpful Report

Posted 4 years ago

“I've used CARFAX before with very good results. However this time I specifically paid the $40 for a report to get the local retail value of a Motorhome. The report had 4 references to work done to it, and no price estimate. I was disappointed.”

Helpful Report

Posted 4 years ago

“COULD NOT SPEAK TO NOONE,GOT CHARGED TWICE, THE REPORT ITSELF GREAT”

Helpful Report

Posted 4 years ago

“Expensive and vague. It seems like a bunch of hype and salesmanship. Got some info from it but please cut the bluster...I won’t use car fax again.”

Helpful Report

Posted 4 years ago

“While the amount of information is helpful in determining whether a vehicle is a good buy or not, I do not feel the limited access time to the Carfax report is a good value.”

Helpful Report

Posted 4 years ago

“To easy to check the 4 report tab. I seem to have chosen it by mistake and I have not received a response from my querie about a refund.”

Helpful Report

Posted 4 years ago

“Some inaccurate information”

Helpful Report

Posted 4 years ago

“If a problem is not reported it won't be on Carfax. We got burned!”

Helpful Report

Posted 4 years ago

“The carfax I received for the 2010 Ram 1500 I bought was incorrect. It stated a minor no damage accident and there was some major damage. The vehicle was struck from behind hard enough to cause damage to the cab of the truck. I have filed a complaint against this but have not had any rely”

Helpful Report

Posted 4 years ago

“Totally inaccurate. Rip off.”

Helpful Report

Posted 4 years ago

“I tried Carfax with a special offer a year ago, then was charged more. Had to call and have it cleared up to get the offer. Not quite a bait and switch but close. In this age your service seems , carafax is offering minimal info. You probably need to up your game.I buy cars off Copart"Auto Check" is doing the same product. You seem no better. People use to think Carfax meant some security, sellers have figured out how to get around a Carfax. Unless you can figure out how to give more, I'm think you guys are going to fade away. I'm an old boomer, and I don't mean to sound cranky. I have a business and would rather hear an honest opinion, than just gratuitous " at a boy". Hope to see you guys on the flip side of Covid.”

Helpful Report

Posted 4 years ago

“There was evidence of prior accident, but Carfax was clear & did not show any accidents.”

Helpful Report

Posted 4 years ago

“DAMAGE TO VEHICLE WAS INSIGNIFICANT BUT INCIDENT APPEARING ON CARFAX REPORT CAUSED INSTANT 40% REDUCTION IN FAIR MARKET VALUE.”

Helpful Report

Posted 4 years ago

“I bought a car in 2012 that showed no accidents or salvage. I ran one last month that shows the car was totaled 8 months before I bought it. The car has 6000 miles on it when I bought it from a Rockford dealer. Emmett Porter”

Helpful Report

Posted 4 years ago

“Your CARFAX was WRONG- the vehicle WAS NOT a total loss- it was insurance claim paid. This fact can be proven through the state of Wisconsin DMV. Your misleading FAX is making this car worthless. I think you should correct your FAX, and pay me for the damages your WRONG FAX is causing me.”

Helpful Report

Posted 4 years ago

“Your service lacks an ability for a person to account for improvements made to a vehicle. Example, a stock Jeep Wrangler is worth a stock price, I agree. But If I am holding receipts for professionally installed complete suspension lifts, custom front and back bumpers, winch, 283.00 custom 20 inch wide wheels and then new 305 oversized off road tires, LED lights, Computer performance enhancements...we get nothing. That allows buyers to take advantage of sellers with beautifully set up Jeeps..That are in demand.”

Helpful Report

Posted 4 years ago

“The reports that you have on file are NOT 1,000% accurate. So with that said, you are NOT 1,000% reliable.”

Helpful Report

Posted 4 years ago

CARFAX is rated 4.3 based on 2,631 reviews