CARFAX Reviews

Name: CARFAX
Rating: 4.30

4.3 Rating 2,631 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Metrics

Info

4.3

Based on 2,631 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I found a great Lexus RX at a dealership which they were eager to show me the clean Carfax. Four years later I go to sell it and pull the Carfax to potential buyers and "BAM!" there's an accident reported on my car 4 months before I bought it but not showing on the Carfax until a year later. Thanks assholes! Now can I win the Car Fox so I can put a noose around its neck?”

Helpful Report

Posted 9 years ago

“In purchasing a used vehicle, the sole consistent identification of the vehicle is and remains the VIN. To offer a service where one needs the state license tag number is useless.”

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Posted 9 years ago

“bad customer service ..”

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Posted 9 years ago

“I checked carfax on a used Civic and didn't see anything too alarming. Bought the car, took it to the shop... turns out it had a completely different engine in the car! 2004 engine in a 2002 body.”

Helpful Report

Posted 9 years ago

“Carfax report was purchased to assist in selling my cad. It didn't help, it made it harder to sell because the report contained 2 errors. First, the report questioned the mileage because someone had reported the mileage incorrectly during the life of the car. Secondly, the report indicated that the car was owned by 2 people. This is also incorrect. I relocated to a new state, and when I transferred the registration to the new state, car fax erroneously reported a new owner. Hence, I will never trust a car fax report in the future.”

Helpful Report

Posted 10 years ago

“The Dodge Dakota I purchased had more problems the I had anticipated. The Carfax was a positive report on the Vehicle. After purchase the drive shaft was broken and the shock absorber was disconnected from its support. The dashboard lights still don't work.”

Helpful Report

Posted 10 years ago

CARFAX is rated 4.3 based on 2,631 reviews