CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.29

4.3 Rating 2,644 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,644 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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CARFAX 1 star review on 21st September 2025

Gail Resnick

Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Randy Fulk

Antonio Jose Jose

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm upset with Car Fax, because I clicked on the third option plan, and soon as I clicked on my choice which was the third option they switched my option to the second option which was not my choice. it allows you to perform 2 car faxes within a months time. I would never agree to that since I was searching for new cars for my family. I paid over $50 dollars for two searches, which was their choice. It was the old bait and switch.”

Helpful Report

Posted 11 years ago

“CARFAX did not give me a choice of either using VIN # or plate #, when almost all cars that were listed gave VIN #. I was cheated out of my money by paying $54.99 for only 2 cars.”

Helpful Report

Posted 11 years ago

“I have used Carfax before to buy a used car. This time, however, I paid for unlimited searches only to find out after I paid that I was actually limited to only four VIN searches, but unlimited license plate number searches which were worthless. I will not be using Carfax again.”

Helpful Report

Posted 11 years ago

“Car Fax only had 1 entry for this car, that was mileage at 79,900 miles, nothing as to when or where it was purchased, what state or any service records. This is all I received for my $40.00. Not worth the cost.”

Helpful Report

Posted 11 years ago

“Ordered car fax was charged did not. Get report. Re-ordered and hope will get it. Time is crucial.”

Helpful Report

Posted 11 years ago

“After joining Car Fax on line I was asked tio register my recent purchase of a different auto. I can not make this happen. When I have entered the license number ( prior to that my vin) the survey registration will not go any further, I did ask for assistance from the prescribed address on your web site. No return. I guess I'm not seeing CarFax as a very helpful organization. Thanks Don Pabst”

Helpful Report

Posted 11 years ago

“I found a great Lexus RX at a dealership which they were eager to show me the clean Carfax. Four years later I go to sell it and pull the Carfax to potential buyers and "BAM!" there's an accident reported on my car 4 months before I bought it but not showing on the Carfax until a year later. Thanks assholes! Now can I win the Car Fox so I can put a noose around its neck?”

Helpful Report

Posted 11 years ago

CARFAX is rated 4.3 based on 2,644 reviews