CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,638 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,638 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Used car-fax and appreciated that it indicated the vehicle which I was planning to purchase had no odometer issues. Immediately after purchase I realized the odometer in my vehicle in fact did not work. The reported mileage was one of the most important factors informing my decision to purchase. If I had not used Car-fax I suspect I would have been more thorough vetting the vehicle. I was lulled into a sense of comfort and trust by Car-fax that did not serve me well.”

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Posted 9 years ago

“It was overpriced, not timely, and incomplete.”

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Posted 9 years ago

“I already wrote to you on my carfax story and I dident even get a thankyou...so I doubt your seriously even reading anybodys story....Kenneth Rose”

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Posted 9 years ago

“I paid for a monthly Carfax account, and it worked great for cars coming from individual sellers. However, if I looked at cars from Dealers, all of them offered the service for free. It was nice having the piece of mind knowing the car I was buying had been in an accident or not. It is a scam that they only allow you 5 carfax reports using VIN numbers. Especially when they advertise "Unlimited" searches. All of the private sellers did not display the licence plate number of the vehicles I was interested in, which happens to be the only way to get "Unlimited" searches.”

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Posted 9 years ago

“In purchasing a used vehicle, the sole consistent identification of the vehicle is and remains the VIN. To offer a service where one needs the state license tag number is useless.”

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Posted 10 years ago

“bad customer service ..”

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Posted 11 years ago

“I checked carfax on a used Civic and didn't see anything too alarming. Bought the car, took it to the shop... turns out it had a completely different engine in the car! 2004 engine in a 2002 body.”

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Posted 11 years ago

“Carfax report was purchased to assist in selling my cad. It didn't help, it made it harder to sell because the report contained 2 errors. First, the report questioned the mileage because someone had reported the mileage incorrectly during the life of the car. Secondly, the report indicated that the car was owned by 2 people. This is also incorrect. I relocated to a new state, and when I transferred the registration to the new state, car fax erroneously reported a new owner. Hence, I will never trust a car fax report in the future.”

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Posted 11 years ago

“The Dodge Dakota I purchased had more problems the I had anticipated. The Carfax was a positive report on the Vehicle. After purchase the drive shaft was broken and the shock absorber was disconnected from its support. The dashboard lights still don't work.”

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Posted 11 years ago

“The dealer carfax was useless; AFTER I had purchased the vehicle, I had to pay your price to get a history that included 2 owners and at least 1 accident, for which the PA DMV could give me no information on the extent of damage, etc. I'm not (so far) having any issues, but info like whether the frame(?) was damaged would be helpful.”

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Posted 9 years ago

“Signed up for carfax for max months did one Vin and when wanted to do another Vin it asked for my credit card information again I am really disappointed I have two more cars to do carfax on one Vin I know and another next week . Extremely unhappy it is allowing me to log on but not run searchs”

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Posted 9 years ago

“I was browsing Car Fax application and by mistake press for multi inquiries services and was charged for multi inquiries. I never used the service. Tried to explain thru correspondence for refund and they have not gotten back to me . Its been 4 months. Not please with the services.”

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Posted 9 years ago

“The vehicle that I paid to get 2 car facts report on was involved in an accident and had $35k worth of damage. The report indicated that the car was accident free. I notified you of these facts some months ago and never was contacted or followed up on. Very poor customer service and a true disservice to those who rely on your information.”

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Posted 10 years ago

“I am very disappointed in the information I received from Carfax. I bought a 2010 Volkswagon and found out when I picked up the car the airbag had deployed. I also found out it had been confiscated by the Minneapolis police since the driver had received his 3rd DUI. I also found out it had front end damage. None of this was listed in Carfax. I won't recommend you to others....”

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Posted 10 years ago

“I purchased the FIVE CARFAX approx. two months ago for $56.00, used ONE and now have been blocked from getting the remaining amount because my other purchased reviews "Expired". That's BS. VERY DISIPPOINTED because it was not clear that purchased reviews had a very short time limit.”

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Posted 10 years ago

“I purchased Carfax and Autocheck at the same time when I was shopping for my next used car in the first quarter of 2015. I found out that some of the cars showed no accident histories on Carfax, has accident histories on Autocheck. Carfax is not doing a good job in reporting accident histories. Luckily I bought two car history checking services to compare, otherwise I could have purchased a used car with an accident history without knowing.”

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Posted 10 years ago

“It updates the data so late and has obvious costly mistakes in the reports.”

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Posted 10 years ago

“Carfax gives the info you want....however lets look at the ugly side of carfax! No matter what plan you pick carfax gives you 60 days....REALLY!!! Big mistake on my part, i will not use/pay carfax for 60 days at premium rate of what they charge. There should be tiers on days you have depending on what you buy. unlimited purchase should be a year & the 5 should be 6 months.”

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Posted 10 years ago

“I bought a 2006 mustang an d all got of the report was the car had 3 owners all that for 40.oo”

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Posted 10 years ago

“beware, carfax doesn't always show the accident history and you can find those on auto check report, not the best, and also super expansive, what a great way to make money, good thing that they have refund policy, so if you don't like the report, I strongly suggest you to get your money back”

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Posted 10 years ago

CARFAX is rated 4.3 based on 2,638 reviews