CARFAX Reviews

Name: CARFAX
Rating: 4.30

4.3 Rating 2,631 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Metrics

Info

4.3

Based on 2,631 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Vehicle had several thousand dollars worth of repairs for damage not listed in the Carfax.”

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Posted 9 years ago

“I was selling my VW Golf with no accident damage, and CARFAX told me I had structural damage! The car's rear bumper was clipped while parking at Safeway the year previous. The rep I dealt with was very nice and professional, but it took me over a week to get this fixed, and CARFAX provides no phone number on their website. I'm not paying for this dealer tool again!”

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Posted 9 years ago

“We came across a great deal on a C4 Corvette. I activated my CARFAX membership but for some reason my password got reset. I tried many ways to reset my password but contact via customer support was the only way to get it reset. I then found out CARFAX only has email customer support. It took several days to have my password reset and I missed out on the opportunity to purchase the car because I could not look up the CARFAX. Two years ago I got a great deal on a Cadillac SRX because CARFAX showed it was AWD and had clean title. Fast forward to 2014 and CARFAX let me down. BTW, In the late 1980s, I actually worked on CARFAX's DEC computer in Columbia, MO when CARFAX's entire data center was in a room the size of a closet.”

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Posted 9 years ago

“Carfax showed nothing out of the ordinary, but car has had buffing and panels replaced and somehow that was not reported.”

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Posted 9 years ago

“Got screwed for 54.95.”

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Posted 9 years ago

“I donot appreciate the pricing stucture I.e. Time limit. I would rather purchase a given amount of searches”

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Posted 9 years ago

“The only feedback I got was from your sales reps. posing as potential buyers; suggesting that I get a report to publish with my ad.”

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Posted 9 years ago

“went to buy a car and carfax report came up car was in an accident a police report was made ALL NOT TRUE....so they wouldn't use car for trade in. had to pay to get it cleared up. WRONG just wrong. untrue and unfair at my cost. do not believe in carfax SHARE THAT.”

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Posted 9 years ago

“I was in the market for a pre-owned car and decided to look on Craigslist. Of course I needed validation of what was being represented in the advertisement and knew of Carfax so that was my next logical step. When I went to the Carfax site, I was presented with 3 options, I chose what I thought was the best value with "Unlimited Searches" only to find out that unlimited means 5 VIN number searches and then unlimited if you know the, or the automobile happens to have a, license plate number. (Note to Carfax, not all cars for resale have a license plate.) As it turns out, the car I was interested in was "#6" so I was forced to purchase another search, which the site really doesn't want to do so I had to set up a new account as well. My question: Who makes the Carfax to check on Carfax?”

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Posted 9 years ago

“Lack of information provided, misled the customer.”

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Posted 9 years ago

“Be VERY careful when purchasing CARFAX. If their system is down, it's your problem. Try to get assistance? Your problem again. We purchased a CARFAX package while looking for 2 vehicles on Craig's List. After a long drive to one vehicle, we could not access our CARFAX account or get any assistance because it was a weekend. Refunds? They've got your money. Proceed with caution!! I'll never use them again.”

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Posted 9 years ago

“For the price, there was NO value The report listed some smog checks, no previous ownership info, no info that I didn't already know Waste of $$”

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Posted 9 years ago

“thought I was getting unlimited Carfax Reports for the more expensive fee. I apparently didn't read the fine print.I am a widow and have promised my 3 granddaughters that I would buy each of them a good used car. I depend on Carfax to help me in finding good dependable cars for them since I don't have a man to check them out. I discovered that I only get 5 real carfax and unlimited checks with their "plates" most dealers remove the "plates" plus cars get new plates when they come from a different state or get vanity plates.Why dont you just give unlimited checks for the fee and be done with it. VERY disapointed.”

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Posted 9 years ago

“Carfax did not give me any of the information I was looking for, what is the point? Big waste of money”

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Posted 9 years ago

“I'm upset with Car Fax, because I clicked on the third option plan, and soon as I clicked on my choice which was the third option they switched my option to the second option which was not my choice. it allows you to perform 2 car faxes within a months time. I would never agree to that since I was searching for new cars for my family. I paid over $50 dollars for two searches, which was their choice. It was the old bait and switch.”

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Posted 9 years ago

“CARFAX did not give me a choice of either using VIN # or plate #, when almost all cars that were listed gave VIN #. I was cheated out of my money by paying $54.99 for only 2 cars.”

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Posted 9 years ago

“I have used Carfax before to buy a used car. This time, however, I paid for unlimited searches only to find out after I paid that I was actually limited to only four VIN searches, but unlimited license plate number searches which were worthless. I will not be using Carfax again.”

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Posted 9 years ago

“Car Fax only had 1 entry for this car, that was mileage at 79,900 miles, nothing as to when or where it was purchased, what state or any service records. This is all I received for my $40.00. Not worth the cost.”

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Posted 9 years ago

“Ordered car fax was charged did not. Get report. Re-ordered and hope will get it. Time is crucial.”

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Posted 9 years ago

“After joining Car Fax on line I was asked tio register my recent purchase of a different auto. I can not make this happen. When I have entered the license number ( prior to that my vin) the survey registration will not go any further, I did ask for assistance from the prescribed address on your web site. No return. I guess I'm not seeing CarFax as a very helpful organization. Thanks Don Pabst”

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Posted 9 years ago

CARFAX is rated 4.3 based on 2,631 reviews