CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.29

4.3 Rating 2,639 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,639 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Site did exactly what I expected plus offered some additional info that was useful as a seller.”

Helpful Report

Posted 11 years ago

“Gave me confidence that car had no serious problems.”

Helpful Report

Posted 11 years ago

“I was looking to buy a low end (but suitable) first car for my 19 year old daughter. The first thing I did was buy a 5-pak of Carfax inquiries so I knew I could check the Carfax on anything that seemed promising. I think I ended up using 4 of the carfaxes before we bought. In each instance, I learned something about the car that the private party sellers didn't know, or forgot to tell me. For instance I asked: "how many prior owners?" Seller said " I don't know" Carfax said "Nine". We kept looking. I asked "are you the original owner?" Seller said "yes". Carfax said that the current owner bought the vehicle out of a lease fleet when it had 11,000. Seller then fessed up it was true. Too much money at stake not to spend $59 on a 5-pak of Carfaxes. thank you.”

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Posted 11 years ago

“It helped assure me and put my mind at ease. I liked the nice layout and speed at which the website worked.”

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Posted 11 years ago

“this have been the best $55 dolars I have ever spent, I was in love with a nice grand caravan that was on sale on my town and just before the payment to the seller I checked the story of the car on carfax.com and I discovered some small "issues" on the mini-van, but they helped me to re-negotiate the final price of the car and I went home with the car and few hundreds on my pocket saved. I will do the carfax review every time I need another car for me or family”

Helpful Report

Posted 11 years ago

“I found a 2013 BMW X3. The dealership didn't have a CARFAX but said it wasn't wreaked. I wanted to feel secure so I bought the CARFAX and it said No accidents. That made me feel great when I bought the SUV. Thanks CARFAX”

Helpful Report

Posted 11 years ago

“Was searching online for a Jeep Wrangler...After weeks of searching the internet, I found the perfect Jeep......Seller had no CarFax. So I signed up for unlimited carfaxs for a month, just in case I needed to find another Jeep. I signed in with the car lisence plate and in a couple minutes found that the odometer had been rolled back 40,000 miles. I notified the owner who had no idea since it was rolled back in 2010 and she had purchased it in 2013...Told the owner I could't buy her Jeep, as it would be difficult for me to sell later with this problem...I was very disapointed, but 2 days later found a much better Jeep for $2000 less. I'll never buy a used car again without a CARFAX........... Thanks CarFax for saving me $2000, plus avoiding a major problem............ R.D. Smith Indio, Ca.”

Helpful Report

Posted 11 years ago

“We had an opportunity to buy a 2011 Volkswagen EOS with some minor body damage. We took the car to a body shop to get an estimate to repair. The body shop insisted that the car had been repaired previously. Not only did the Carfax report show no prior accidents, but we found out that the car had been meticulously maintained by the prior owner. We bought the car and my son is thrilled.”

Helpful Report

Posted 11 years ago

“Was about to buy a 2005 Honda Accord, the guy said he was selling for his elderly neighbor who was the original owner but she couldn't drive anymore. He would not meet at his house but in a parking lot, after running the CARFAX I found out he was the third owner, the car was involved in a front end collision, had to be towed, and was a different color than the registration. As soon as I ran the CARFAX on my tablet the guy got nervous , got into the car without saying a word and drove off! You can't make this stuff up!Thanks car fax! Mike A.”

Helpful Report

Posted 11 years ago

“Easy to use selling tool to list list your car, for sale. Provides many selling options, from Standard listing to VIP. Gives the flexibility to begin with a Standard Listing then have the ability to easily improve your listing, one or more upgrades at a time. The best thing is that you have a chance to WIN a CARFOX; which i hope i win because if not, i may change my opinion about AutoTrader. Ha (but kinda serious)”

Helpful Report

Posted 11 years ago

“We were buying a car at a government auction. We were able to very quickly confirm that this car had, indeed, gone straight from the factory to the car lot to the same small city where it spent its entire service. The car was a gem, and we are very happy with it!”

Helpful Report

Posted 11 years ago

“I was looking at a used car from a used car dealership, the price was more than reasonable and I was assured the car was in great condition. I was able to tell that the car was repainted not very well which isn't realy an issue for me but made me question the quality of the car and why it was repainted. Come to find out by checking the carfax the car had been in a multiple vehicle accident with severe damage, and also in a flood. Those are two huge things I wish I found out before wasting my time to check out the car because the dealer lied to me about the history. Now when checking out a good deal on a vehicle I know to check the carfax history report so I can truly find out the history and quality of a car. Couldn't be more happy and satisfied spending the money to use carfax.”

Helpful Report

Posted 11 years ago

“I was very hesitant while trying to purchase a used car for my daughter. Having the car fax report was very empowering. It gave me the information I wanted, and steered me toward information I needed that wasn't even originally on my radar. The car we ultimately bought I purchased the car fax for myself as the dealer used another reporting service. He was surprised that I had information that wasn't even on his report, such as a minor accident the car had been in. I was very pleased with my car fax experience.”

Helpful Report

Posted 11 years ago

“I found a 2005 Buick Rendezvous that I was ready to buy. However, I checked CarfAX AND FOUND ODOMETER DISCrepancies in the service records. I abandoned that purchase and found a 2006 that was a better buy & had a great CarfAX report.”

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Posted 11 years ago

“Having CarFax report when sell you car, it will definitely help reenforce the true honest history of your car. My car got sold within week. Highly recommend. thanks to CarFax”

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Posted 11 years ago

“Got top dollar value for my 1997 honda civic thanks to CARFAX. I sold my car to guy saying that he has been in the market to buy a honda civic but no body was able t o show him the history of their cars. He paid almost full amount of my asking because he was convinced that he was buying a great car backed up with the CARFAX.”

Helpful Report

Posted 11 years ago

“I was in the market for a early 2000's honda accord. I had reviewed several websites, sale by owner. One, in particular, had advertised the car as a 2002 Honda with a 4 cylinder v-tec engine, the exact engine that I was hoping for. I sent a text message to the owner and asked to see the vehicle. We made an appointment for later that afternoon. I reviewed the post again and decided that before I went to the appointment I should go check the CarFax. I had been looking at so many cars online that I decided to get the "unlimited" option. I downloaded the license number, another great CarFax option, and the car information popped-up. To my surprise, the car was not a 2002, it was a 2001. The engine, the most important thing I was looking for, was not a 4 cylinder v-tec, but the more unreliable and gas hungry 6 cylinder. Needless to say, I contacted the owner and cancelled the appointment. That afternoon, I found another car online. Before I even contacted the owner, I accessed my "unlimited" CarFax and got all the information. One of the most important things that it demonstrated was the service record, which fortunately was noted as being from the local Honda dealership, a dealership know for good workmanship. The car was thirteen years old, and CarFax had its entire history right there in black and white. I made the appointment. The owner showed up with all the maintenance paperwork and needless to say it matched almost to the letter with the documentation found on the CarFax. I am a believer. Next time I am looking for a car, I simply won't waste my time...I will get the CarFax.”

Helpful Report

Posted 11 years ago

“looked at a few cars and used CarFax to verify the histories. It amazes me what people will not tell you when selling a vehicle. We even had a dealer omit that the vehicle had been in an accident until we called him on it. Thank you CarFax!”

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Posted 11 years ago

“I was about to drive 2 hours to check out a 2003 Subaru Outback with 125,000 miles. Ran the Carfax, turns out it had service records up through 189,000 miles, and then the odometer was reported at 125,000! Saved me disappointment and hours of driving!”

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Posted 11 years ago

“Thank you so much! Went to look at a Hummer H2, and the owner showed me a clean title. After running the VIN I found that it was a total loss due to flood damage.”

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Posted 11 years ago

CARFAX is rated 4.3 based on 2,639 reviews