CARFAX Reviews

Name: CARFAX
Address: 5860 Trinity Parkway, #600, CENTREVILLE, Virginia
Rating: 4.30

4.3 Rating 2,638 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Questions

Metrics

4.3

Based on 2,638 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Spent the money for unlimited car history checks, which I thought was self explanatory. Apparently it means only being able to run the Vin number 5 times, the rest of however many it actually would have given me needed a license plate numer which is very handy when your shopping online at dealerships where the cars have no license plates.”

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Posted 10 years ago

“This was a total waste of money. Never again.”

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Posted 10 years ago

“Went to buy an Aston Martin and CarFax missed a $40,000 collision claim. My insurance company found it. Beware!!!”

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Posted 10 years ago

“carfax is meaningless, found dealer certified cars with clean carfax that had visible work done, cars where involved in crashes that involved body panel replacement”

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Posted 10 years ago

“2 days after carmax insulted me with an offer to purchase my truck at half of trade-in, I sold it for more than twice what they offered.”

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Posted 10 years ago

“I was trying to by a used corvett from a dealer and was not sure of the price.i was unable to find out what it was worth.so i called car fax and sent in the ID number,this was not the car for me,i found a better corvett and two years newer for a lower price.and with the car fax i was able to find out all about the car. i will use car fax when ever i by a car.thank to you i got a better and a newer car.allso i did not by my car from a chevrolet dealer.”

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Posted 10 years ago

“Vehicle had extensive damage from previous owner hitting curb. Dealership did a half assed job repairing it. Carfax is a joke and a waste of money for consumers.”

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Posted 10 years ago

“I could never see the report”

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Posted 10 years ago

“I "might" win a stuffed animal. hahahahahaha. no thanks”

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Posted 10 years ago

“Information about car is not correct”

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Posted 10 years ago

“Signed up. Paid via credit card. Then couldn't sign in. What a waste of money. Never use it again.”

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Posted 10 years ago

“I bought my car back in January of 2012 the carfax showed my car was clean and no accidents were reported. 2 1/2 years later I want to sell my car but oh my the carfax no shows an accident on it 1 month before I bought my car (12/12/2011). The report even says the accident was reported on (07/04/2013) which means even if I bought my car 1 1/2 years later after this accident I would have gotten a good Carfax for a crashed car. Nice job now I cannot sell my vehicle because it has lost so much value, good job Carfax.”

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Posted 10 years ago

“i used car fax prior to trading it in to get the most for it. the dealer used another service called accuchek that showed an accident that was not on car fax - this is the second time that car fax has let me down with info around a car deal - the last one did not show a buy back on a vehicle i purchased”

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Posted 10 years ago

“Didn't tell me there was a lean on the vehicle will never use your service again waste of money and time”

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Posted 10 years ago

“I read for $58.62 I was to get unlimited carfaxes. I did not. I only got five than was shut off. That is a sad way to do business.”

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Posted 10 years ago

“They take your money even when you didn't even use carfax one time...it is not fair and poor business... I will never use them again.. Autocheck.com is a better place to get history on your car”

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Posted 10 years ago

“I paid unlimited access and bought a car that carfax said was not wrecked. And it had been wrecked. I went to another site and paid $6.95 to get report and it showed wreck. Paid over $50 with carfax and it didn't show wreck. I am not happy.”

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Posted 10 years ago

“Found the truck I was looking for on CarFax. On the day it was supposed to be shipped to Fairfield, Ca. someone stole the tail gate from the truck. They were to replace it and send it the following week. The person who was handling the my purchase went on vacation or something and did not hear from her for two weeks. When she came back I Emailed her and she told me it was sold to someone else. Before she left she Emailed me and sent me verification it was mine. Turned out not so. I will never recommend your company to any of my friends going forward. Very poor follow through and a loss sale and a disgruntled customer.”

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Posted 10 years ago

“I live in Montana. Two years ago I bought a used car from a dealer here that could not provide a CarFax report. At the time of the purchase the dealer was not able find a report on the Internet, nor was I able to find one. Somehow it didn't exist. Since I purchased the car I have been able to find the CarFax report, perhaps by purchase triggered its availability?? What I discovered was the car had been in a debilitating front end collision, which was not disclosed to me. This was discovered after having two years of front end problems with this car. They replaced the transmission multiple times, the engine block as well. I have had numerous electrical issues and failures too. It has been in the shop more than I have been able to drive it. Of course, this would have been clear to me had there been a CarFax report at the time of purchase. Can someone explain to me how this is even possible?? Once a VIN number is established, how can a report go missing?? I’m really disappointed in CarFax for allowing this to happen.”

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Posted 10 years ago

“payed $39;99 got zero info for it!”

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Posted 10 years ago

CARFAX is rated 4.3 based on 2,638 reviews