CARFAX Reviews

Name: CARFAX
Rating: 4.30

4.3 Rating 2,631 Reviews

83 %

of reviewers recommend CARFAX

Company Reviews

Metrics

Info

4.3

Based on 2,631 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The detail provided when a vehicle is serviced and especially when the vehicle is totaled by the insurance company is insufficient for the price of the report in my opinnion.”

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Posted 4 years ago

“Need more info.”

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Posted 4 years ago

“Guess car is too old. No previous owner info. Very limited”

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Posted 4 years ago

“Don't invest your money on binary options, it is a big scam.. They go on ripping people of their hard earned money. I invested my life savings, i kept investing until i requested for withdrawal. My account was debited and here i am with 0$ balance. It was a tough time for me but i am glad that i came across a colleague that introduced me to a options trade funds recovery expert who goes by the name Mr Andrew Robertt when i met them i did not believe that they could get back my money fortunately they did it, feel free to contact them via their email address:andrewrobertt69@gmail.com and they will help you claim back your lost funds that was denied from you by your scam broker.”

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Posted 4 years ago

“Information was incorrect on the auto I investigated.”

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Posted 6 years ago

“CARFAX is a great service but I can't say they made me happy. Quite the contrary. The fact that the report on the 2013 Prius Persona that I was trying to sell showed prior body damage caused me to lose $5,000. Actually, it was just work that I had done to correct minor nicks and scratches.”

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Posted 6 years ago

“price charged for the service is way too high”

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Posted 6 years ago

“i love carfax,,but the price is truly to expensive,”

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Posted 6 years ago

“Website is easy to use, but I was very disappointed with the car I purchased from the search. I thought Carfax would use show reputable dealers but apparently anyone can pay to have their dealership advertised on here.”

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Posted 6 years ago

“It was ok, but a little travel and be prepared for some personal diligence and I came in under car fax numbers by $1,150 and that is after I spent $650 at a body shop”

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Posted 6 years ago

“Did not help. Purchased 1 owner 2006 Subaru Forester based off what we read on the car fax. Have had nothing but problems with the car. It has cost us over $2000.00 in repairs and have only driven the car 4 days in 2 months.”

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Posted 6 years ago

“I think Carfax does a good JOB WHEN HAS INFORMATION REPORTED TO IT. I purchased a used pickup and then found a major problem with the steering that was not on the Carfax.”

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Posted 6 years ago

“I had spent several months looking for a specific truck. After finding 4 trucks in a 12 hr. driving range, carfax made the decision possible for the best truck. Thanks”

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Posted 6 years ago

“I have purchased two Porsches with"clean" car faxes only to discover later that both had been damaged in accidents and repaired. Take car faxes with a grain of salt and get yourself a paint meter.”

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Posted 8 years ago

“The fee should include a certain #of cars and not place a time limit on using the service.”

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Posted 8 years ago

“Thought that the cost for this service was extremely expensive for the type of information that was given. I can get the same type of information for free from state DOL records for free. And to limit the amount of vin searches was a total cost rip off.”

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Posted 8 years ago

“One's you learn how to use it's easy. But especially as a foreigner I needed for info how to use and what is what. What is vinn number? how to register a pre-owned car? etc.”

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Posted 8 years ago

“Would be great to have old owners name and adress”

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Posted 8 years ago

“Good !”

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Posted 8 years ago

“Went out looking for a newer style Thunderbird, found one triple Black rag top, car fax had only what was done, there were major issues that were not reported, no issues with Car Fax, just the unscrupulous dealer that sold me a real Lemon, after many dollars finally got the car I was looking for...”

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Posted 8 years ago

CARFAX is rated 4.3 based on 2,631 reviews