CARFAX Reviews

4.3 Rating 2,638 Reviews

83 %

of reviewers recommend CARFAX

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4.3

Based on 2,638 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	Greater than 64%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.9 out of 5

Visit Website

Phone:

800-789-6232

Email:

carfaxwebsupport@carfax.com

Location:

5860 Trinity Parkway,
#600,
CENTREVILLE
Virginia
20120-1998

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Jeff

Miso

CARFAX 1 star review on 13th November 2024

Carfax Buyback Is A Joke

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good for let u know obout cars”

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Posted 10 years ago

“I like carfax better than autocheck but Carfax price is outrageous. Very expensive for either 1 or 5 carfax report, however Autocheck offer unlimited for less price,\.”

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Posted 10 years ago

“I purchased a car that I had an initial problem with, but it turns out it was a loose wire to the computer. The car was only damage in the front right fender, so I love the 2013 Chevrolet sonic and have put many miles on it since august 2014. The airbag was never deployed and everything works great.”

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Posted 10 years ago

“2011 bmw m3..front right headlight was letting water inside..light dhowed no visible damage..car still under factory warrranty...dealer decline to replace light due to front right collision..car fax shows no records of any accident???”

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Posted 10 years ago

“I bought a used Jeep Liberty Renegade from Clearwater CDJ in Clearwater FL in October 2014. The Carfax stated there was no body damage and based on the overall condition of the Jeep and it's low miles, we bought it. However, the next day, after a more closer inspection, I notice sheet metal damage on the tailgate behind the spare tire! I contacted the dealer the next day and they declined to do anything about it. I don't know if the original owner did the damage or the dealer did. It was my fault that I didn't inspect the Jeep more thoroughly before purchasing the Jeep. I spent $1100.00 getting the tailgate replaced and painted. Overall it's a great Jeep, but the dealer has been totally ignoring my request for any or all compensation.”

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Posted 10 years ago

“Spent over 30 grand on a Denali, with no negative feedback on the carfax. Turns out it was totaled, put back together, painted, and put back on the car lot for sale. Any advice?!”

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Posted 10 years ago

“I HAVE TRYED CARFAX BEFORE AND THE TIME I DID WAS ON A 2008 VOLVO XC90 THE DEALER PULLED MY REPORT AND SHOWED THAT IT WAS CLEAN, BUT A YEAR LATER ANOTHER DEALER PULLE THE REPORT SO I CAN TRADE IT IN, AND KABOOOOM IT SHOWED 1 REPORT RIGHT AROUND THE TIME I PURCHASED THE VOLVO SO IT WASNT IN THE SYSTEM RIGHT YET BUT I STILL DIDNT KNOW ABOUT THE ACCIDENT UNTIL I WANTED TO TRADE IN MY VEHICLE. SO IT PROBABLY A GOOD IDEA PEOPLE SHOULD PULL THERE CARFAX A FEW TIMES A YEAR AFTER PURCHASING A USED VEHICLE, ALSO THE VOLVO I PURCHASED WAS SUPPOSE TO BE CERTIFIED??? SO BUYERS PLEASE BEWARE OF WELL KNOWN AUTO DEALERS ON YOUR PURCHASE.”

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Posted 10 years ago

“I thought I bought serval car fax only got 2 of them don't know what happened to the others”

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Posted 10 years ago

“No ads after i buy a year”

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Posted 10 years ago

“The CarFax was helpful and it would be a great selling tool to the used car dealers to offer for free...It helped us get our money back from a dealer that kind of" misled" us on the mileage, claiming he got the car at an auction and was "unaware" of the difference...Thanks!!!”

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Posted 10 years ago

“Jerry -Majestic Motors, Hagerstown, MD- is a nice guy to deal with :)”

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Posted 10 years ago

“I have owned two of three of these vehicles since we bought them new so I already knew their history. Just wanted to see the carfax report. I thought the report would include at least major mechanical issues, but it did not. If I was buying another car I don't think I could depend on Carfax's history report covering all the issues. And, on the third car it reported that the speedometer wasn't right and it was all in red, stating a violation. It was only off by a few hundred miles which was an obvious oversight on the part of the technician that tried doing the last vehicle inspection report. Maybe he looked at it wrong or wrote it down wrong or something. I would have appreciated them telling me how to get this corrected. I was a bit disappointed. If I had not already known their history, I probably would have been satisfied with it. ( :”

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Posted 10 years ago

“Forgot to print out expired to quickly”

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Posted 10 years ago

“If all info is true, how many owners , no accidents that's some of the details I was looking for. Last time I purchase a caxfax the info was not correct.. It showed no-accidents, but 2-mths later it showed an accident on the car I purchase.. So, carfax are not up to date at times when you purchase..”

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Posted 10 years ago

“carfax helped give me piece of mind with my purchase. Tom M Cornwall NY”

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Posted 10 years ago

“Honestly, I tried CarFax for the first time to find out a little more info on an older Mercedes that I was considering purchasing, specifically trying to verify the mileage. Unfortunately, CarFax had next to nothing on this car regarding accidents, repairs, or mileage. I don't regret the money spent. I just wish that I could have obtained a little more data.”

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Posted 10 years ago

“The searching was great and the original information was very help full in finding the right truck. How ever this is where the story takes a turn for the worse. I have an extended warranty and after making a claim to the warranty companey The denied my claim saying Carfax shows a branded title, (odometer exceeds mechanical limits). I contacted Carfax and was advised after a very long delay that it would stay on the report until "I" fixed the issue with CA department of motor vehicles (DMV). The branded title did not show up until after I purchased the vehicle and I did not send anything to DMV saying the odometer exceeds mechanical limits. After e-mailing a rep. from Carfax and pointing out that the vehicle in question has a 6 digit odometer and if it had "rolled over then the truck would have over 1 million miles on it. Yes according to Carfax I'm driving a truck with over 1 million miles, 1,000,000 miles! The disclaimer on the report says the branded title for exceeds mechanical limits is for when vehicles with a 5 digit odometer has gone past 100,000 miles. So at 99,999 then it turns back to 00,000 and starts over. I pointed this out to the rep from Carfax and they did not care! It even says it may be a clerical error but when a request is made to fix it they refused. The report says to lower the value of the vehicle because of the miles/ branded title. So now thanks to a report that they will not change, I'm stuck paying for a repair that would have been covered under my warranty and a vehicle that is worth less if you believe the truck has over 1 million miles. A little common sense can go a long way. Carfax offers a good service but it is not gospel. Look and see if the vehicle has been in a major crash or has open recalls, ect..... So do not believe everything you read on the report. Mistakes can be made.”

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Posted 10 years ago

“I purchased a preowned BMW M5 earlier this year, which apparently had some bodywork done to it due to previous minor body damage. I pulled both, carfax & autocheck reports but none of them had any incident reported. Regardless of the history reports, I did buy the vehicle & found out the fact that only if an incident is reported to police, insurance, agency or dmv, it will show on the history reports. Otherwise there's no guarantee that what you're getting has 100% history events reported.”

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Posted 10 years ago

“Some dealers say they offer a car fax and repair report with every vehicle they sell but even while just browsing the dealership online i found the car fax info on the vehicles even before going to visit them. I was pleasantly surprised as i assumed you only got that info after starting to deal. I ended up buying from a dealership that did not offer free car fax reports but bought one instead. Similar to the famous "TRUST BUT VERIFY" quote. I verified the info the dealership gave me instantly rating the company as well as the vehicle; it did alert me of a recall and other info i was not aware of that showed the depth of the dealership as just a facilitator. However, the fox mascot is old like the old Taco Bell dog. Taco Bell had the sense to lose it and move forward while still benefitting from the recall factor. Car buying is no joke, at least your mascot hasn't defined the entire quality and caliber of what your company offers as a consumer advocate. Think "FACTS" not fax or fox...don't fall into the trap of still trying to make a gecko cute/funny and lose he opportunity to provide valuable info about your company I was unaware existed. To think i would want to win a stuffed animal seems juvenile not light and an insult to the intelligence of serious, cautious, educated consumers. But, a gimmick is a gimmick, dog, fox, gecko, whatever. There is so much clutter,... a man and woman buying cars for their entire family should be complimented for being smart consumers. Will you start poking and tickling it next like pillsbury? I would love you save the day with "FACTS" in a world of gimmicks, lies, and advertising spins. We know the company exists,,, GROW your image not make fun of it.... you are BETTER than I imagined after using you digging deeper. I hope you can concentrate on making a consumer feel smarter through a buying process usually detested. They can received the "Facts"and be educated with power without having to divulge it is only because of your company or saying they stayed at a Holiday Inn Express. Congratulations on the development/exposure to this point but a person who repeats the same joke over and over is soon laughed at not with. Use the time you spend on the fox making consumers feel smarter...we love compliments about how smart we are! Yes, I own an ad agency, have built and programmed numerous radio stations and other branding/consulting companies across the U.S. and Europe since the late 70's, and I feel obligated to tell a great company that I've watched you grow (via a auto dealer client for 12 years, publicly through marketing, and now recently and most importantly as a direct consumer. IT HAS TAKEN ME 10 YEARS TO BECOME A DIRECT CONSUMER!!! You HELPED me, you were my "easy button" and by digging into your business; I realize you are better than what you are showing us. Share "YOUR" facts with us...we need you to tell us how smart and powerful you make us as auto consumers without the condescending financial institution or health care "we're here for you approach." My apologies for the book... but I was solicited for feedback even if my response is more than you may have wanted.”

Helpful Report

Posted 10 years ago

CARFAX is rated 4.3 based on 2,638 reviews