Carpetright UK Reviews

Name: Carpetright UK
Rating: 1.59

1.6 Rating 1,137 Reviews

13 %

of reviewers recommend Carpetright UK

Company Reviews

Questions

Metrics

1.6

Based on 1,137 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 65%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Avg Email Response Time	12 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0330 333 3444

Location:

Purfleet BypassPurfleetEssexRM19 1TT
RM19 1TT

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My wife and I popped into our local Carpetright to look at the various carpet options. we wanted a very good quality carpet so one of their members of staff directed us to a section of carpet that was on a 50% sale price (approx £34 msq down to £17msq) Carpetright came to our property and measured the required areas. The total cost for the select carpet, underlay etc was approx £4,200.00 + £500.00 for the fitting (nearly £5k) The carpet was ordered and then about two/ three weeks later we was informed that the carpet had arrived at the branch I went to the branch to pick up a sample to then notice that the backing (hessian) was completely inferior to sales sample. I questioned this issue with one of the managers and asked for a response, something I did not get. I took the sample home and then attempted to clean the top of the carpet with a wet sponge to check the quality of the carpet. The carpet basically started falling apart with the hessian backing de - laminating from the pile section of the carpet. The top pile started to fluff up, something you expect with a new carpet but not to this extent. Basically the carpet started to fall apart! I then got in contact with the branch to then spend two weeks trying to get a resolution to the problem After sending a number of emails and making way too many phone calls Carpetright customer services, I could not get a acceptable conclusion to case. Yes they did put their hands up eventually and state that the carpet was inferior to sample and that they would manufacturer a replacement carpet. The problem was then the timescales, disruptions to my refurbishment program, lack of customer services to my issue and my total loss of confidence and trust with this company. This lead me to one conclusion, cancel the order To summaries, I personally feel very strongly about the following - 1. I believe that the sale price of 50% is there to mislead customers that the carpet is on sale as the offer came off and then back on during the month period that we were dealing with the order. 2. The carpet is made to be a £17.00 per msq sold carpet, hence the quality of the products manufacturing (quality of the hessian, wool topping etc) is inferior to the sample 3. Carpetright customer services team have no idea of how to deal with such a issues as my complaint with one member of staff supposedly having to pass on one of my calls onto a colleague without informing me and then leaving the building as she was "sick" so bizarre and unprofessional I now feel so stupid that I went to a company such as Carpetright. I have since gone to a reputable smaller carpet company who have sold and installed a much better quality, British made carpet that both my wife and I are very happy with Lesson learned!”

Helpful Report

Posted 9 years ago

“We purchased Laminate flooring from Carpetright West Thurrock branch and it cost well over £1,000 including fitting for our kitchen floor. Last week we noticed that our brand new kitchen fittings had been damaged by the fitters. Furthermore the flooring had snapped in one area. Two fitters turned up today and one was aggressive in his tone, standing over my wife, raising his voice and being extremely intimidating insinuating it was her fault. He left her in tears. I heard the latter part of the exchange as she was scared to the point where she left the mobile phone on with me listening in the background to raised voices. This all took place in front of my 6 month old son who was also distressed and extremely upset. I am appalled as a customer, and also as a man, that someone feels that its ok to behave that way in front of a woman and 6 month old baby. I will tonight be lodging a complaint to Thurrock police as no one should have their safety threatened in their own home and be concerned for their baby either. Carpetright are an absolute disgrace allowing this behavior and I warn all other custmers to exercise extreme caution should something go wrong with their order. Totally unacceptable.”

Helpful Report

Posted 10 years ago

Carpetright UK is rated 1.6 based on 1,137 reviews