Carpetright UK Reviews

Name: Carpetright UK
Rating: 1.59

1.6 Rating 1,137 Reviews

13 %

of reviewers recommend Carpetright UK

Company Reviews

Questions

Metrics

1.6

Based on 1,137 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 65%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Avg Email Response Time	12 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Phone:

0330 333 3444

Location:

Purfleet BypassPurfleetEssexRM19 1TT
RM19 1TT

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Black patches over carpet Staff trained to lie In Coleraine shop Would never trust them again Just ordered hall stairs and landings carpet from local store Rightprice Coleraine Forget the multinationals and sopport your own business people If things go wrong Carpetright don't want to know they don't realise they loss many customers by their arrogance and lies will never spend another penny there Nothing positive to say Would give no star but that's not possible”

Helpful Report

Posted 8 years ago

“Coleraine. Carpet large black patches Staff lie Never ever again”

Helpful Report

Posted 8 years ago

“Coleraine. Carpet large black marks. Tough. Staff lie Never again”

Helpful Report

Posted 8 years ago

“Coleraine Carpet Large black patches everywhere. Assessor lied Never again”

Helpful Report

Posted 8 years ago

“We live in Margate and wanted carpet for our rental house in Woolwich, so we ordered at the Broadstairs branch. Very helful assistant, we were impressed. However, that was as far as the good bit went. An estimator was sent from the Charlton branch and in due course an estimate arrived, not meeting our requirements at all. After extended email correspondence we went into the shop again and talked to the same assistant. We realised that the estimator had completely failed to understand the job. So arranged another visit. I went all the way to London to meet this guy, who didn't arrive in the promised time slot. So phoned Charlton, who at first denied all knowledge of the appointment, then asked whether they could use the measurements taken at their last visit! I explained why that would not be acceptable and they reluctantly said somone would be there 'within half an hour'. The estimator duly arrived, was very surly and sarcastic and said he hadn't measured one key area at all. He was persuaded to measure all again and ended up including three times the number of door bars. That was on Sunday, this is Wednesday and we have heard nothing further from them. Talk about rubbish communications and how not to impress customers. Needless to say, this is one customer Carpetright has lost.”

Helpful Report

Posted 8 years ago

“Shocking service by the Leamington Spa branch. Would not recommend and would not return in future.”

Helpful Report

Posted 8 years ago

“We purchased a carpet and really looking back we should have left the store before we completed the transaction. The customer service was appalling but we went along with it and arranged a fitting date. Not a word from them so I called them at 8:30 on the morning to be told it was a morning appointment and would be fitted between 8 - 1.. at 1:15 still no sign of them so I called the store to be left holding for almost 10 minutes to be them given the most lame excuse of a mix up as there were 2 fittings arranged for the same surname. I demanded that the carpet fitters needed to be with me within the hour otherwise I would be down to the store for a refund. I was then told they would call the carpet fitters but guess what ..... they were unable to contact them. I then called head office and they contacted the store and I was then told I would be contacted within 5 minutes. A fitter then called to say he was going to the store to collect the carpet and would be with me asap. On their arrival they informed me that they knew nothing about the job. I was very aware that it was not their fault. So the moral of the story is avoid Gravesend Carpet Right”

Helpful Report

Posted 8 years ago

“Carpetright ordered incorrect door thresholds, one carpet didn't turn up with the fitters. We were left with bare stairs for 2 weeks. Fitters demanded more money when returning despite the carpet right quote on the invoice and an agreement that carpet right would pay the difference. Can not get hold of customer services or anyone at the store. Fitter was rude and actually threatening when they called asking for more money. Can not get refund processed on the thresholds they didn't deliver. Probably the worst retail experience I've had. Don't use!”

Helpful Report

Posted 8 years ago

“In January Carpetright fitted a cushion floor in our bathroom. In August we noticed marks appearing, which subsequently got worse. We notified the company, and supplied photos. The fitter inspected the floor and mentioned he had seen the problem before and that floor had been replaced. Our experience with Carpetright is that the manufacturer and Carpetright have denied all responsibility, and have adamentently refused to do anything to rectify the matter. We are, as a twenty year longstanding customer,very disappointed with this outcome and will never purchase anything again from them.”

Helpful Report

Posted 8 years ago

“The worst experience I have ever had in retail, I ended up with an extra roll of "heat flow" underlay value €198, when i tried to return it to the Drogheda branch I was offered €72, later to be upped to €98 by an area Manager, Rip off company”

Helpful Report

Posted 8 years ago

“An appalling company. Unprofessional and incompetent. On my first visit a staff member was swearing loudly. I was then chaired incorrectly for a carpet . Store refused to accept any responsibility. Customer services don't exist. Do not answer phone calls or emails. Do not use this company. Terrible. Am reporting then to Trading Standards”

Helpful Report

Posted 8 years ago

“The fitting was awful leaving big wrinkles down the middle of the room. We booked two appointments in the next two weeks to have someone correct the problem, but nobody arrjved both times! Head office have no interest and just refer you back to the store. The store don't care and just keep offering another visit, with no guarantee that anyone will ever show up. Don't be tempted by the flashy advertising and big sales. If something goes wrong they do not want to help you.”

Helpful Report

Posted 8 years ago

“I ordered kitchen floor covering from the Kidderminster shop. When they came to fit it we discovered there had been a leak under the old covering so we had to wait for the floor to dry. I telephoned the shop and booked a fitting date 10 days ahead. When , on the morning of that date, I had had no contact from the fitter , I phoned the shop. I spoke to John who said he would contact the fitter and phone me back. No call came. At 2.40pm after trying numerous times and getting an answerphone I managed to get through to John again. He just said hello and then passed the phone to the manager, Christopher, without telling me what he was doing. Christopher then accused me of shouting at him, oh dear poor lamb. I was not shouting I was talking emphatically to get my point over. He said the fitter wouldn't be there on that day as he needed notice. I told him I had booked it in with a woman in the store 10 days earlier. He said it was not in the diary and they would come in 6 days. In the meantime the vinyl is stuck in my conservatory where I need wheelchair access. He refused to apologize and just said that the woman wasn't in the shop. I suggest that both John and Christopher go on some PR training asap. It is not my fault that the woman did not record this in the diary. I have complained to Carpet right head office but they were US.I have used carpet right for 15 years. I will never ,never use them again. I frequently give them order worth circa £1000 and they treat you like a bad smell. They have made a mistake and they need to rectify it.”

Helpful Report

Posted 8 years ago

“Gravesend store: Carpet discounted on the shop floor but not at the till. Was actually shown the carpet by sales assist and as it had just come on in the sale and was a great price which it was! Realised my mistake far too late and long after carpet had been paid for. I bought two others which were discounted so the error didn't jump out at me. Complained to store and was essentially told it was my fault and that I must have been confused at the time...Was actually made to feel I was an idiot who imagined conversations and discounted carpets. Also the store didn't answer my emails about the pricing error and when I asked the manager why he shrugged and said he didn't know. Don't give this company your hard earned money. Appalling customer service.”

Helpful Report

Posted 8 years ago

“I feel ripped off Vinyl tiles fitted in 5 hrs good job but so badly priced for the fitting . I agreed to £10 .oo per square foot but then told l needed ply on my floor before they could be fitted at an additional cost of £170.00 I complained and got a reduction to £85.00 but was assured it would take all day to fit a rectangular conservatory no cutting or difficult fitting So cost £71.50 an hour expenses glue ,plywood and screws wish l could earn this an hour won't be using them again”

Helpful Report

Posted 8 years ago

“Poorly trained salesperson in Lakeside store. Gave terrible advice - consequently bought a carpet which was not fit for purpose. On day of fitting, very accommodating fitter took me to another carpet shop and I bought the correct type of carpet. Carpetright (what a misnomer!) did not accept any liability for this and I was offered no refund. Going to Carpetright was an expensive mistake - it's all about money, they are not interested in offering any kind of customer service - quite shocking!”

Helpful Report

Posted 8 years ago

“This review is regarding my experience with the Abingdon store. How on earth anyone could accept notification 30 minutes prior to the booked carpet fitting time that the fitter can no longer fit the carpet today is acceptable customer service is beyond me. I have taken the morning off work to allow such fitting and as such I am left out of pocket at their expense. Their head office have refused to compensate me for their error and as such we are now without flooring for a further 3 days until they can fit us into their schedule. If we hadn't already ripped up our flooring at their pre-fitting request, we would most certainly be cancelling our order with them. We will not be using them again, nor recommending them to any of our friends or family. Absolutely terrible customer service from both their assistant manager and head office. Avoid unless you're happy to be let down last minute.”

Helpful Report

Posted 8 years ago

“Ordered landing and stair carpet from Swindon branch on the 28th Sept. Given a fitting date on the 25th Oct which was a long wait to receive the carpet. Being self employed and having to take a day off work is expensive and annoying when a phone call in the morning informed me that the carpet was damaged and could not be fitted. A new date was confirmed for the 4th Nov which was the earliest it could be fitted. Only for today another phone call informing me it would not take place again as the fitter is ill. Very annoyed. Given another date. What makes it worse Carpetright have not even replied to any of my emails sent to them. Can't wait for carpet as the grippers do hurt because Carpetright ask for old carpet to be removed before fitting.”

Helpful Report

Posted 8 years ago

“Carpet no longer fits landing and stairs”

Helpful Report

Posted 8 years ago

“Ordered carpet for our living room, hall, stairs, landing and bedroom after a visit from a very professional salesman. This order was placed with the Norwich Sweet Briar branch Then the problems began.... Initially given a installation date 2 weeks later which I accepted and duly booked the day off (rearranging clients etc. so I could get the day off) Carpetright rang the night before to cancel as the carpet hadn't arrived in the country from Belgium. After much discussion, involving promised phone calls that never happened, and different versions of the story from different staff members I arranged installation for the following week (today) only for the fitters to turn up, roll out the carpet and show me a fault in it! I'm now on my 3rd proposed installation date and still no idea if will finally get the carpet next week. The customer service is awful, the staff mouth all the usual platitudes but couldn't actually care less. They told me that they actually have stock in the UK for the carpet I'm waiting for but cant get me any any sooner as "it doesn't work that way" ALL THE PROMISES UNDER THE SUN BUT THEY DONT DELIVER. AVOID LIKE THE PLAGUE.”

Helpful Report

Posted 8 years ago

Carpetright UK is rated 1.6 based on 1,137 reviews