Carphone Warehouse Reviews

Name: Carphone Warehouse
Address: The Carphone Warehouse, PO Box 375, Southampton
Rating: 1.57

1.6 Rating 1,636 Reviews

13 %

of reviewers recommend Carphone Warehouse

1.6

Based on 1,636 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 25%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Carphone Warehouse:

The Carphone Warehouse was founded in 1989 to bring mobile services to consumers. The market has always been complex and our aim from the very beginning has been to offer our customers simple, impartial advice while also offering outstanding value. As a result we have grown from a handful of stores operating exclusively in the UK selling mobile handsets and contracts, to a European-wide platform of over 1,500 stores in 10 countries, providing a wide range of mobile and residential telecoms services.

Visit Website

Phone:

0870 111 6565

Location:

The Carphone Warehouse, PO Box 375
Southampton
SO30 2PU

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Carphone Warehouse 1 star review on 14th June 2025

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Carphone Warehouse 1 star review on 14th March 2025

Anonymous

Anonymous // 01/01/2019

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“Appalling service. Bought an iPhone 5s on contract from them. Apple confirmed it was faulty but car phone warehouse refused to replace. Am taking them to court. Don't touch this firm.”

Helpful Report

Posted 10 years ago

“I brought a £200 phone which then they said they didn't have in stock so I was getting it delivered the next day I didn't have a tracking number or anything and they never turned up with my phone sorry but this is very poor service they said they would ring me back but never did! I had to take a day off work to wait in for them so I lost my pay for a day! Not happy! I've had no phone all day as it is broken!”

Helpful Report

Posted 10 years ago

“Went into one of their stores and said I found a cheaper deal elsewhere, due to their price match guarantee they had to give me the same deal but unfortunately the place where the deal was cheaper was only an online retailer thus they couldn't do it... however they offered to give me a discount on the deal they had which was the exact same tariff but only with a hefty £129.99 upfront cost, the discount they gave me was a good 40%. Amazing company... doubt it... amazing worker... Definitely!!!”

Helpful Report

Posted 10 years ago

“AWFUL AWFUL AWFUL. PLEASE DON'T GET A CONTRACT OUT WITH CPW BECAUSE THEY ARE CHEAP, go with any other provider directly. Absolutely dreadful customer service. They do not care about their customers. I just can't believe people still use them. Never reply to emails, never call back. On the one occasion they did reply, their response was rude and unhelpful. We haven't received a single call from CPW since signing up to purchase 2 contract phones. Terrible, unhelpful, money grabbing company. DO NOT TOUCH!!!”

Helpful Report

Posted 10 years ago

“Ordered phone online. Used debit card. Card found to be unacceptable by carphone warehouse. So I cancelled order. Then they took money from bank !!!!!! ( I see some others on here have had a similar experience. ) I am having a lot of trouble trying to get my money back. £119.99. It may not be a lot to some but I'm 71 and not that well off !!! I'm disgusted with hopeless customer services, based in South Africa !!!>”

Helpful Report

Posted 10 years ago

“Went in store to Weymouth, served by Chris, he was absolutely first class, phone selected, all info transfered from old phone to new, and he was dealing with other customers as well. Just dont understand how he could cope with so much at once. So thanks CPW, and moreover thanks to Chris. Will be back to swap the other phone soon. Thank you very much.”

Helpful Report

Posted 10 years ago

“The customer service is soo bad.... They make a mistake and yet they don't apologize and are so rude.. They guys name was jit and from the Kingsbury store I would never again shop from a carphone warehouse”

Helpful Report

Posted 10 years ago

“Lied to get a sale ! Cpw Tewkesbury road Cheltenham. I wanted to buy a phone for my elderly Father , I took him to the store to check he could use the phone . They were unable to do do an in-house demonstration of the phone saying try it at home if you don't like it you can bring it back within 14 days .Well my elderly dad can't use the phone ...And they will not allow the phone to me returned . LIARS . The Ombudsman will be informed.”

Helpful Report

Posted 10 years ago

“We renewed our contract with Vodafone through carphone warehouse who made an mistake in the description of our contract. They refuse to acknowledge responsibility and the manager Gordon Alexander in the Leith Ocean Terminal store was incredibly abusive and defensive. He is willing to lie through his teeth to cover their mistakes. We did this five days ago and have still not received the contract, which I believe has to be emailed within 48 hours. I visited CAB for advice, but Mr Alexander stated that it's his company policy that matters and the law and CAB mean nothing.”

Helpful Report

Posted 10 years ago

“Bought blackberry passport online promised next day delivery. No email despatch information, telephoned 4 times over 3 days on premium number. Got same story every time. 'Your item has now been released for picking, it will be with you tomorrow!' Last guy I spoke to told me I could expect delivery on 9th April, i.e. yesterday! (I rang on the 10th) Don't mind waiting for anything, as long as this is known up front. This company are obviously doing the usual and selling products they don't have, so it is vapourware. I now have to wait 5 days to see if the refund I've insisted upon arrives back on my credit card You have been warned!”

Helpful Report

Posted 10 years ago

“I ordered a phone, they took my payment and declined my order. - Due to a fraud issue i had another month i assumed it was that i ordered again within 2 hours after being prompted (if declined try again after 10 mins) so i did. First order being cancelled and second with outstanding balance bouncing between phone calls to my bank and carphone warehouse both claiming they don't have it. I'm bloody gonna believe it when the bank says they dont have it. So they've took my payment for an order they have canceled claiming it was declined and have another order open with outstanding balance which they're claiming i haven't paid. If i don't get my money back, or what i purchased, they're going to court - end of.”

Helpful Report

Posted 10 years ago

“Trying to purchase phone on line. Told via email within 2 days will be able to pick up phone. Email to contact customer service which we did twice. Still no idea if and when it will be delivered despite being told they would email us wit update. Poor England Dh spoken by call centre. Absolutely terrible service.”

Helpful Report

Posted 10 years ago

“I purchased a so called life time guarantee iphone screen protecter from carphone warehouse at junction 27 birstall and was given the usual hard sale crap that they normally do so after been talked into it I purchased it. The screen cover lasted the total of 2 months and started to come off so I took it back to carphone warehouse and asked for it replacing the customer service was total disgusting they was excuse after excuse as to why they couldn't replace the screen protecter even though I was told when I bought it that any problems and it would be replaced free of charge this is not the case DONOT USE THIS COMPANY !!!! They are all nice until they have got a sale then when they is a problem they don't want to no. Disgust ing”

Helpful Report

Posted 10 years ago

“Iv recently bought a new phone from carphone wearhouse swansea and i had brilliant service from the team. They were very helpfull as i wasnt sure what phone i wanted to get and iv ended up with the perfect phone for me because of their help :) They answered all my questions well and the service i had was 100%. Very freindly too. Very happy customer. Will shop with them in the fuchure.”

Helpful Report

Posted 10 years ago

“Before buying a new phone, I called to confirm I could keep my number. I then called 3 times to make sure my number would transfer to my new phone/contract. First three times I was told "it'll be fine, it just takes time". When it still hadn't happened, I called again, only to be told that it would not be fine and I could not keep my number. At which point I am locked into a 24 month contract. No apologies, just annoyance at my frustration.”

Helpful Report

Posted 10 years ago

“Absolutely rubbish customer service. Yesterday carphone warehouse call me and offered me a new contract which I accept. Then took my personal and bank details for credit check and told me will call later. Wait all day no one call me then next day I call them and been promised to be in touch soon but no one called. I called them again and ask for manager but I been told that even if I talk to manager he won't be able to help me.”

Helpful Report

Posted 10 years ago

“Ringing carphone warehouse online services is shot as I have been on the phone to them twice today and each bloody time I go all through what I want they say I just put you through to customer services and I am in a queue waiting for a few minutes and then they cut me off ???? so damn annoying ????”

Helpful Report

Posted 10 years ago

“If I could leave less than 1 star I would. Terrible customer service. The store manager (seamer road, scarborough) was not only rude, but dishonest having lied to my father (who did not know any better) and myself (who did). Having tried to contact them to solve the issues they were uncooperative and took hours/weeks to resolve.”

Helpful Report

Posted 10 years ago

“Simply put.....JUST DONT GO THERE!!!!!!!!”

Helpful Report

Posted 10 years ago

“Got my online order canceled for an unclear reason and was not informed about it.And I had been waiting for my next day delivery. .. Consumer support? Well.. Check previous reviews”

Helpful Report

Posted 10 years ago

Carphone Warehouse is rated 1.6 based on 1,636 reviews