“Customer service - Faultless.
I ordered a couple of sets of plates from Car Plates Direct, and unfortunately EVRI made a mess of the delivery. On writing to Car Plates, rather than them simply blaming the courier, Jason wrote back almost instantly to apologise and at their own expense, Car Plates manufactured a second set and had them straight out to me.
Very impressed”
“Very pleased with my new plates, they look very nice, I bought them to replace the boring plain plates the Dealer put onto my new car.
The addition of a border and the England flag emblem has made all the difference to the appearance.
Arrived quickly and can recommend the Company.
Cheers
Philip”
“Wow, needed a rear replacement plate rapidly and these guys are so quick!
Have no hesitation whatsoever in using car plates direct.com again. The plate arrived some 48 hours after placing the order!”
“Quality of plate, good - no problems there. I ordered a standard UK rear plate, no fancy lettering or borders, for use on a trailer. Ordered as per the website instructions, hours before 2pm and chose Express Delivery. This was the Thursday morning as I needed it for a trailer for the following Sunday. I expected Express delivery would mean it would arrive by Saturday.
The weekend came and went and I had to do the journing with a hand-written plate on the trailer, not ideal at all. The following Wednesday (a week after ordering) the pate arrived. Funnily enough, the day I got back from the 1200 mile round trip. Hardly what you'd call "express delivery". I emailed Car Plates Direct about it and the response was a one-liner, "Sorry we do not sell a guranteed timeframe delivery service."
I think if you check your website again, you'll see you do. Very disappointing customer service. I gave them a chance to offer me a refund between the 'express' service and normal service but nothing has been forthcoming, not even an acknowledgement of my email, so here's the poor review.
My advice, don't bother with express delivery if you're desperate for a plate, it's not worth the additional money.”
“Be warned. I paid express shipping for plates and fitting kit. The fitting kit wasn't included when my order arrived. I emailed the company and they apologised and offered to send the fitting kit which would arrive in 2 working days. The kit did not arrive and the company have stopped responding to my emails. 2 weeks after initially placing the order and I still don't have it all. Very disappointed and would not use again.”
“Excellent service. I placed an order and noticed ii had switched numbers by mistake. Immediately used the ‘hold’ function on the site and reported my error. Worried needlessly that wrong plate would appear. Shortly after the correct number plate arrived. Brilliant, can’t fault them.”
