carplatesdirect.com Reviews

Name: carplatesdirect.com
Rating: 4.34

4.3 Rating 1,347 Reviews

82 %

of reviewers recommend carplatesdirect.com

Company Reviews

Metrics

4.3

Based on 1,347 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

carplatesdirect.com 5 star review on 5th March 2026

Anonymous

Anonymous // 01/01/2019

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“Appalling company do not use. I ordered plates on priority delivery same day despatch because I needed them on the Friday so I could tow my trailer at the weekend - order placed on the Wednesday. It took 31 hours for the courier to receive. I was unable to get through to carplates direct on the phone and the answerphone service cut off before you could leave any information that would mean they could call you back. When I emailed to ask for a refund on the priority delivery charge, they said that they hadn't promised same day delivery - which I hadn't paid for so I pointed this out and then they denied that they offered same day despatch - I sent two screenshots from their website which showed a count down to the order deadline for same day despatch. Said it was out of their control what the courier did but I pointed out that my contract was with them not the courier and they had failed to provide the service I paid for. Plates finally arrived this Tuesday so a nearly a week after I paid for prioirty delivery and same day despatch - I had to buy from an alternative local supplier. Will be contacting Trading Standards about the misadvertising and seeking refund under consumer rights act for distance selling. Their AI bot for customer service told me to contact my card provider for a charge back so clearly a common issue.”

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Posted 5 months ago

“never turned up and dont answer emails”

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Posted 5 months ago

“I ordered a set of plates and fixing kit the plates arrived but no fixing kit. Order number 2301520 i contacted you and was promised a reply but nothing has happened. I contacted the delivery company and they just blanked me. This is very poor. I should have gone to Halfords and would have all the parts in one go but now have to go and buy a new fixing kit.”

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Posted 5 months ago

“Excellent quality product. Delivered ahead of schedule. Good communication.”

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Posted 5 months ago

“Ordered easily enough, was able to select exactly what I wanted no problem. Great price and timely delivery service, 1st class all round”

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Posted 5 months ago

“Excellent quality. Great service very reasonable”

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Posted 5 months ago

“great plates and fast deliverey”

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Posted 5 months ago

“My plates were exactly to my order specification and arrived promptly beyond expectation. Excellent service”

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Posted 5 months ago

“I was very happy with the service. The quality was good and the plates arrived quickly.”

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Posted 5 months ago

“All good very pleased.”

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Posted 5 months ago

“I ordered a set of plates with the fixing pack and paid for priority delivery. I received an email within a day to advise that the plates were manufactured. Then another to advise that they had been despatched. Great, except not so great. EVRI lost the parcel so I contacted you to ask for assistance with chasing EVRI. I got a curt response from Sophie Clarke to say no liablilty for delays. That wasn't what I asked but I didn't get a reply to my follow-up. My parcel eventually arrived (after much chasing with EVRI) on the 11th May - 10 days late - so much for priority but I guess that's EVRI. We were away and on Friday 15th returned and opened the package to find the plates but no fitting kit. I phoned you at 13:55 and left a message - you never answer the phone and you never returned the call. I emailed at the same time requesting a refund for the missing fitting kit but have not yet received a reply. If you want to stay in business you really ought to sought your customer service out. I will be posting this on TrustPilot to join the others with a similar view of your service. Needless to say, I will not be recommending your business.”

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Posted 5 months ago

“excellent service”

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Posted 5 months ago

“Fantastic service, quick delivery and updates every step of the process. Plate looks great too!”

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Posted 5 months ago

“Bought plates for 70 and paid 9.99 for express delivery and haven’t received anything it’s been two weeks now and nothing. No confrontation entail or even tracking. Tried to contact seller and there’s no contact number only a email address which you don’t get a reply from. Absolutely joke and a total rip off, wish I had read the reviews before I bought.”

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Posted 5 months ago

“Delivered quickly”

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Posted 5 months ago

“The plates were delivered in a timely manner and in good condition. The writing I had asked for is in such small print it’s almost unreadable but in the whole good value and professional outfit”

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Posted 5 months ago

“Excellent Service and quick turnaround”

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Posted 5 months ago

“Very pleased with these plates, they are perfect thank you. Will definitely recommend carplatesdirect.com.”

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Posted 5 months ago

“A month has passed since I placed the order , I've called numerous times and nobody answers the phone. I've sent numerous emails and had no response. I've had numerous online chats with a robot who is always very aplogetic and assures me that somebody will be in touch but still no contact and no plates. I've emailed again today and asked for a refund as I'll just buy the plates elsewhere”

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Posted 5 months ago

“A week later still waiting for delivery”

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Posted 5 months ago

carplatesdirect.com is rated 4.3 based on 1,347 reviews