CarShop Reviews

Name: CarShop
Rating: 1.80

1.8 Rating 407 Reviews

19 %

of reviewers recommend CarShop

Company Reviews

Questions

Metrics

1.8

Based on 407 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

Visit Website

Write Your review

Tell us how CarShop made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

CarShop 1 star review on 18th December 2023

Kerrie Ball

Anonymous

CarShop 1 star review on 14th February 2022

Anonymous

CarShop 1 star review on 2nd November 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service from Willenhall branch, no pressure very friendly and helpful staff . Car sales person Shack very helpful indeed”

Helpful Report

Posted 1 year ago

“Brilliant selling me the car. Persuaded me to buy the warranty although id promises myself I would never fall for that trick again. Told me about how great it was and how they would ALWAYS get the warranty and how comprehensive it is and they werent like other warranty compnaies........and surprise surprise when ive gone to make a claim theres a clause to excuse themselves from doing anything. Absolutely worthless warranty and waste of money. Left a sour taste and although I was very happy with initial selling of the vehicle the fact they would sell me such junk warranty has probably ensured I wont be going back there next year to get my other vehicles”

Helpful Report

Posted 1 year ago

“Very disappointed with this company. First of all they are not serious. Buying car from them worst mistake.”

Helpful Report

Posted 1 year ago

“Almost 3weeks have gone by and they still can't seem to figure out why the toyota Tacoma is sagging to the one side. They replaced a leaf spring that was broke but it initally passed a 15o point inspection and they also performed a state inspection which Also passed . At the time I was suppose to pick up truck they all the sudden found a broke leaf spring and installed a new one and the vehicle was almost two inches higher on the one side then the other. I Pointed it out and the service mgr looked dumb founded and came up with a BS story which I wasn't buying it. Honestly in 40 years of buying a car, this was no doubt the Worst experience I have ever and I repeat EVEr had dealing with car dealer ships. My personal opinion would be run away from the name car shop . The salesmen handled everything to his best interest but the service Mgr was a complete joke and gave me nothing but total BS”

Helpful Report

Posted 1 year ago

“Bought a car from carshop. Looked online and reserved prior to visiting. All went well from sales point, not to pushy upselling etc. The problem is the after-sales team- or lack of them. I have had electrical, mechanical and paint failure issues since first day of ownership. Now 6 weeks down the line, still no promise of plan to repair or address any of the issues. The car has spent the last 3 weeks just sat outside the house for fear of damaging the engine. Broken promises time after time about ringing back, arranging approval for repairs etc. Each call/email takes 3-5 days to get a reply. I think they are trying to drag/delay until warranty (paid extra) kicks in. Have now handed to Finance company to arbitrate- although difficult to do that when one party wont communicate-Carshop. Have given them 7 days to arrange collection/drop off and full refund (in writing) but again no feedback or replies. Messaged store manager directly- no reply. Be Warned- I am not saying the issues with the vehicle are their fault, but their lack of any honest attempt to resolve and fix is, I suspect sadly at the end of next week, I will have to start legal proceedings and take them to court to get my money back. Good luck with your sale -This is all via Swindon Branch for people looking there~! Have to be honest, probably my worst car purchase experience ever in 30years :( I would still leave 1 star- as the sales team were pretty good. BUYERS BEWARE- buy at your own risk- see other previous negative reviews with the same problems.”

Helpful Report

Posted 1 year ago

“I put a £99.00 deposit on a car to hold it, when I viewed the car it was dirty and every panel had a scratch or mark on it. I decided not to purchase the car and was advised that I would get my £99.00 deposit back within 5 working days. 14 days later and I am still waiting for my deposit. I called carshop and was told that they had no power to return the deposit more quickly as they used a third party firm to perform this transaction. BEWARE of Carshop as they will take your deposit instantly and make you wait to get it back to you.. Iam going to the motor ombudsman to complain about Carshop as they treat customers who don’t buy from they with disrespect. The reason Carshop hold onto the deposit for so long is they make interest on it. DO NOT A CAR BUY FROM CARSHOP. Use other car dealers that have a long history of good customer service”

Helpful Report

Posted 1 year ago

“They are fine at selling you the car but very poor after sales service and the extended warranty is next to useless as it has so many get out clauses. The sales boys tell you it's like "winding the clock back to when it was new" but if you try and claim they have every get out in the book. Our case will be heading for Court in the next few weeks. Hard to contact after sales and e-mails ignored.”

Helpful Report

Posted 1 year ago

“Found the car online Ordered it and went to pick up. Lot of faffing around waiting for someone to serve us Paid £8,300 cash yet they still try to sell you finance. Eventually drove the car out and 20mins down the raid fifth gear wouldn’t engage. Rear brake light wasn’t working either m. Took it straight back and was told this was unusual Told me the master mechanics would have it ready in one and half hour. I asked for courtesy care and was told they don’t have any even though I’d paid £160 for this 20mins before. They said they’d fixed the brake lights and fire gear Driving home realised the air con was not working When home realised they'd hot wired the rear fog light permanently on Master mechanics , don’t make me Laugh I’ll be seeing them shortly Very annoyed”

Helpful Report

Posted 1 year ago

“Took them 8 weeks to return my £99 holding fee.”

Helpful Report

Posted 1 year ago

“Eagerly seeks the car you crave for, even if not on the premises, always willing to go one step further. A modern purchase concept where you could say customer is still king”

Helpful Report

Posted 1 year ago

“Carshop have tried to spam this account with one long email so people don't read the real reviews. Please do not buy from them. They are sharks. Read the real reviews on this site. Do not buy cars from carshop. They are sharks. Selling dangerous unchecked cars, you will not get your money back. They are scammers.”

Helpful Report

Posted 1 year ago

“AVOID - DREADFUL PLACE Went to Carshop Cardiff looking for a family car, spotted a Mercedes we liked. We noticed there was overspray on the front alloy, a massive diagonal scratch across front emblem and bad fogging/blurred xenon headlight. Car also had slow to retract rear seatbelt and a very tough/stiff clutch. Mentioned this to the used car sales manager Sam, he immediately muttered 'It's going to be one of those days'. He begrudgingly agreed to fix the overspray and driver’s headlight but said the scratch and other issues would be too expensive to fix. He said the clutch being tough is 'just how these models are'. We gave them nearly a week to fix the issues, and on collection spent roughly 40mins attempted to be sold an extended warranty for the vehicle at a cost of an extra £1000. We politely declined this, and went to the collections desk. I queried if the car had been valeted and the girl said 'I don't know, I think so' which didn't give either of us much confidence. I was then handed 3 sheets of badly photocopied A4 paper as the entire service history. I asked where the manual was and was told 'there wasn't one'. The car was driven to the exit and my wife said I should check the agreed work on the front had been done. I could see to my horror literally nothing had been touched. The wheels didn’t even have basic tyre dust caps on them and their handover checklist was completely blank too. We were asked 'What do you want to do'?. We were told all the managers had gone home for the day and there was nobody to speak to. We decided we didn't want to take the car and were shocked as we explained that previously Sam had said the car was currently in the workshop with the issues being worked upon which clearly was a lie. We ended up coming home extremely stressed, with a new keeper slip, over £10k out of pocket and without a new car. What followed was further visits to undo the tax, return the 2nd key and wait very patiently for our money to be returned. Numerous other phonecalls were made to the used car manager who was continually extremely rude and unhelpful on the phone. He decided they now wouldn't fix the headlight as previously agreed as clearly it was too expensive and tried to say the alloy could be fixed at an undetermined later date, excuse for the work not being done was a 'family emergency in the workshop' even though the car was left with them for 4 days. We were going to argue that the agreed work was actually written in black and white on the sales order but in the end myself and my wife agreed that this was no longer about the car, it was about customer service. We had to call them, nobody contacted us, and the only person that eventually apologised was the business manager Les. Instead of communicating with us that the issues couldn't be fixed, they just told us everything was ready and hoped that we wouldn't notice. I'm sure some people will go to Carshop and have a straightforward sale with no issues, but judging by the lack of care and honesty, quality and customer service we can both solidly say that Carshop Cardiff has an extremely long way to come before it becomes a place anyone should go to purchase a car. We are particularly disappointed that Sam's lack of customer care and attitude wasted our time and also the time he wasted of the dealership's business manager Les who despite the longwinded warranty pitch was actually a very pleasant and helpful individual to deal with. We were also assured a call back from the regional sales manager due to our appalling experience, it's September 6th and all of this happened on July 16th, so nearly a 2 month wait with no phonecall. Go figure. We have since bought a new family car the same model in immaculate condition with 20k less mileage on the clock, with full Mercedes main dealer service history and mountains of paperwork with a leather bound manual, and a clutch that is buttery smooth for £500 less with double the free warranty through an independent local dealer. Do yourself a favour, give them a miss! 0/10”

Helpful Report

Posted 1 year ago

“Worst place I have ever dealt with no service history on £19000 car told it was on line checked mercedes web site no record of service back suspension making banging sounds on the way home missing tyre inflation kit sat nav sim floor mats keys battery flat changed them when I got home flat again within days asked for service record and proof of mileage was sent record from another vehical twice no reg or where it was serviced showing but they had overlooked vehical vin number was on there when checked both records sent to me were from other vehicals got to return the car only after 13 days of hassle better of buying from Arthur dayley”

Helpful Report

Posted 1 year ago

“terrible experience here, Wakefield car shop, we bought a land rover Range Rover evoque in may 2021, we have worked so hard all our lives so thought we would like a bit of luxury not that that matters. . We purchased a 2 year car shop warranty at a cost of £ 899 in case anything went wrong and a service plan. 7 months in the pdf filter had to be replaced. Then on 11 July the pdf red warning light came on, no amber warning. The car had to be towed to the garage, we heard absolutely nothing for days, made thirty plus phone calls to try to find out what’s happening. Eventually spoke to a condescending person at car shop, The guy salmon land rover garage in Wakefield wanted to check the part as they supplied it in December, car shop said it would be driven or towed to guy salmon but if anything went wrong on the journey we would have to pay!! Car shop now told us the pdf filter was not covered by the two year warranty even though it was fitted in December. Guy salmon eventually said they couldn’t find a fault with it. Back to car shop Wakefield. Now going to bill us £1400 will hear something Monday/Tuesday last week, Still no phone call! I have requested to speak to someone on the website again. We have been blamed for the problem being told it’s because of the way we drive the car, we go away quite a bit yes on the motorway, we were never told how to drive the car when we bought it. It’s now nearly six weeks and we STILL haven’t heard from the car shop. I feel so frustrated and badly treated. Hope this helps other people as I have looked at some forums and I don’t think we are the first to have this issue, communication is diabolical, I am now going to seek some legal advice looking at consumer rights act 1995 for that new filter .”

Helpful Report

Posted 1 year ago

“Not a company i would recommend, mis sold finance deal and they hide behind a big words amd fancy emails. Be careful what your signing. And be careful what your buying as you will have nothing but trouble”

Helpful Report

Posted 1 year ago

“We are now three months from date of collection of our vehicle. We collected on the Sunday, and rang on the Monday listing the MANY problems found on the hour long journey home. Only today, three months on have I been allowed to return the car to have the faults rectified. I don't feel confident at all that the major fault found in the gearbox will be honestly dealt with. I am expecting to be told it was something minor, only to drive away with the same fault and the long long process of getting it fixed will begin again. Or worst still, be told they can't find the fault and I am now out of warranty. PLEASE PLEASE read the reviews. People are all saying the same. Big sales push, no aftersales care. GO ELSE WHERE. I wish I had.”

Helpful Report

Posted 1 year ago

“Only 1 star because they won't take less,worst buying experience ever,took 2.5 hrs to do deal even paying cash.parcel shelf was missing so we said wouldn't buy it ,they told us it would be replaced so we went ahead,oh my how I wish I didn't 5 weeks down the line they sent us a cargo cover which is as much use as nought ,guess because its half the cost of the shelf,they don't answer emails or very seldom answer the phone absolutely shocking service after you've spent the money total lack of courtesy and care for customers, would I use carshop again? not likely would I recommend them not to my worst enemy”

Helpful Report

Posted 1 year ago

“absolutly terrible , when buying the car in manchester the sales team were all over us and we purchased the car and took the 2 yr warranty excellent ,however there were a few little things that required doing and they agreed we were told that it would be contacted and done in sheffield which was more convenient , weeks passed with no call !! tried telephoning 22 times left ringing , i eventualy went down to the store and explained all (no recollection or notification from manchester , told it would be 2/3 weeks for a diagnostic check , then no communication to book the car in again called 15 times and someone answered eventually saying someone would call back , NOTHING again , so i went down again and was told appologies it would be sorted that day before 6.00pm. NOTHING so i emailed and had a reply appologies awaiting approval from manchester !!!! this is 3 months later ! i asked for the manager to call who did !! and appologised again and told me it would a further 3 weeks to get the car done , i said it was not acceptable , she then challenged me to find a local garage who would do the work in the next couple of days and provide a loan vehicle , I HAVE !! ammaizingly lol, i cant get in contact with them, tried the direct line / email ha ha still awaiting a call back to proceed , purchased the car on 28/05/22 may and still not sorted 08/08/22 SHOCKING AFTER SALES CARE by the way it asks below how did you communicate with company 0 how did the company replay they didnt 0”

Helpful Report

Posted 1 year ago

“Great service from sales, Keiron and Ashley top boys, just hope after service is up to scratch. Payed a premium for it to be honest only time will tell. That's the truth.”

Helpful Report

Posted 1 year ago

“oid unless you want finance We went here to have a look around at their cars for sale , all the cars are fenced in and you have to go in through the sales office ….. this is where the experience begins !! They sit you down , ask you what you’re looking for , you say you’re not sure but something like a ??? They then look for that model , tell you they haven’t got any of them here but could get you one ….. all the time asking for numbers / email addresses and greeting every reply with the word ‘perfect ‘ …. Then they explain they the finance they offer is regulated , you say you don’t need finance and they show you anyway !! Then they go away to see the manager , to “ see if he can help “ which really means to tell him you don’t want to go into debt and won’t be convinced to look at cars you don’t want !! Eventually we were freed to lol around the pitch , to see cars over priced by 3 or 4 grand compared to similar cars for sale …. A very very uncomfortable experience altogether”

Helpful Report

Posted 1 year ago

CarShop is rated 1.8 based on 407 reviews