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CarShop Reviews

1.8 Rating 407 Reviews

19 %

of reviewers recommend CarShop

Company Reviews

1.8

Based on 407 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

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CarShop 1 star review on 18th December 2023

CarShop 1 star review on 18th December 2023

CarShop 1 star review on 18th December 2023

CarShop 3 star review on 4th April 2022

CarShop 1 star review on 14th February 2022

CarShop 1 star review on 14th February 2022

CarShop 1 star review on 2nd November 2021

13

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I think anyone giving them good reviews probably have some kind of connections with them. Anyway, full of cowboys. Any advice on what ground you can return a car back after just two weeks purchase? Very terrible company. None of them could pick my call since I purchased the car but it was easy to contact them before I purchased the car. Somehow saved my phone number with a dodgy name”

Posted 1 year ago

“Within two weeks of purchasing a car in March it developed a fault told it was a faulty wheel bearing two months later I was told to take it to a main dealer to sort it out . It was not the wheel bearing. but more serious the front disc pads were not fitted properly and worse the front wheel was not put on correctly it could. It come off causing a serious accident..Ihave sent letter emails the manager Leighton Buzzard and head office could not care less.I am very angry and deciding whether to take this matter further.”

Posted 1 year ago

“This would be a zero star if I could give it!!! Got a phone call from the car shop to go in early on my PCP to get an evaluation. The systems weren’t working and no one looked at my car. I’m baffled at how the salesman came back with a 7k quotation on my BMW 1 series sport. I went to Audi and Arnold Clark who both valued the car at 10k!!!!how the car shop came to such a low evaluation is beyond me! The sales man didn’t seem interested in my custom. The customer service I received in Arnold Clark and Audi when enquiring was professional and welcoming and neither were trying to rip me off unlike the car shop! Avoid at all costs.”

Posted 1 year ago

“We bought a car and bought it back the same day (2 hours later) as we noticed three chips in the windscreen. We were told by the member of staff at reception that they will be able to fix this for us and a manager would be in touch. After chasing for 1 week, 4 phone calls later we have finally received a call back to say that they will not fix this as it is not covered by warranty and "it could have happened at any time". I can assure you that it did not happen in the 2 hours after we drove the car away and was not noticeable until we could see it whilst driving the car in the daylight. I am disgusted in the "customer service" that we have been provided, firstly having to wait and chase for this long to be told that it is not their responsibility. I do not like to be accused of lying as this is not the case. Customer aftercare has been an absolute shambles and we are extremely disappointed. I expect responsibility to be taken by the Car Shop. As an additional comment, the pressure that is put on you to buy additional products and the business manager that dealt with the sale was extremely un-friendly and rude. I would expect a lot more from a company owned by the Sytner Group. Overall, my customer journey has been awful. I highly do not recommend a purchase from this company.”

Posted 1 year ago

“We bought a car and bought it back the same day (2 hours later) as we noticed three chips in the windscreen. We were told by the member of staff at reception that they will be able to fix this for us and a manager would be in touch. After chasing for 1 week, 4 phone calls later we have finally received a call back to say that they will not fix this as it is not covered by warranty and "it could have happened at any time". I can assure you that it did not happen in the 2 hours after we drove the car away and was not noticeable until we could see it whilst driving the car in the daylight. I am disgusted in the "customer service" that we have been provided, firstly having to wait and chase for this long to be told that it is not their responsibility. I do not like to be accused of lying as this is not the case. Customer aftercare has been an absolute shambles and we are extremely disappointed. I expect responsibility to be taken by the Car Shop. As an additional comment, the pressure that is put on you to buy additional products and the business manager that dealt with the sale was extremely un-friendly and rude. I would expect a lot more from a company owned by the Sytner Group. Overall, my customer journey has been awful. I highly do not recommend a purchase from this company.”

Posted 1 year ago

“Don’t go there a load of cowboys their aftersa”

Posted 1 year ago

“I am really disappointed to write this review as think that this place got potential and perhaps we have been unlucky. However I feel I need to warn other buyers. Our experience was not best to say the least. First view of the car some sensors came up with faults,car was not cleaned in and out,buttons not working. We were apologised and promised this will be all rectified. Came after few days,this was our second visit and travel 40 miles there and back. Sit in the shop for 5 hrs for paperwork to be sorted ,no drink offered as all the machines were broken apparently. Through the selling process we have been pushed to take Gradex service for £300 extra, that would cover the car with special protection in and out and was promised it will be valeted before. After 2h waiting we finally got the car, jumped straight in trusting all is sorted to go back home as nearly closing time for the shop. While driving back the chemicals smells make me sick and after arrival at home and inspection they covered all the dirt and dust with this protection product. The car was not valeted at all. We have registered the complaint but no one came back. So for whoever buy from this place do not get fooled for those extra products they offer,and there are loads,if I was not working in insurance I would probably been convinced to take all of those extra products but I can only assume how other perform looking at this simple valet service. Very disappointed indeed”

Posted 1 year ago

“Literally sold an unroadworthy car. Car was making a terrible noise as well as noisy power steering day after purchase reported to them told they couldn't get it in for 38 days but that it was safe to drive as it just pasted an mot. Took in was accused of lying about the noise till I took the mechanic out in it who found it to have a broken coil spring so wasn't safe to drive and shouldn't of passed mot. Repaired I picked it up still excessively noisey steering and then a brake warning light came on took straight back to be called a liar again because the light went off. Said I wanted to exchange the car to be told there isn't anything wrong with the car and the steering probably needs oil. Now having to involve the finance company motor ombudsman dvsa trading standards etc have not had car for a week now. Wakefield manager and Manchester brand manager saying that I won't get anywhere with this and to pick car up. But if they seen it within 30 days there would have been no issue they not bothered the car should have never passes an mot and all their checks. Disgusting service and attitude and basically told to take car and trade it in thus losing myself money but as they said they lose money if they swap it so a big company like that is more concerned about themselves losing money than the fact I was driving a dangerous car”

Posted 2 years ago

“Purchased a car from the Bristol branch. Worst car purchase experience I have had out of the roughly 10 cars my wife and I have purchased. I would not recommend them and would give them 0 stars. The main salesperson we dealt with was terrible, zero customer care. His sales approach felt like a 2 hour disclaimer of what is not covered and what Carshop was not responsible for and he couldn’t answer most of our questions to our satisfaction. Actually felt like he didn’t want to deal with us and wanted to get rid of us, and felt as though he had some underlying issues when dealing with us. They try very hard to up-sell you on products and services like paint and upholstery protection, Advantage plan and their discounted service plan. Be sure you know what you need. Despite me declining the paint and upholstery protection the salesperson persisted in trying to convince me for a further 10 minutes, asking me to explain my decision not to take it and even asking me to sign a document acknowledging I declined the service. Absolutely ridiculous! Also be pedantic when viewing the vehicle. Take pictures. After we had paid and signed the purchase agreement they “prepared” the vehicle and it came back with at least two scratches and a tiny dent which wasn’t there initially. The salesperson insisted they could not have caused “so many” damages in the valet service and that we didn’t take note of the damage before the purchase. He also said it’s not their responsibility to take note of all scratches and it’s a used car. Fortunately my wife did take pictures. This is also the reason why I didn’t take the service plan or other products. They seem to take no responsibility/ liability of any kind and I wouldn’t be comfortable handing over a vehicle to them. I didn’t trust that they would show due care for the vehicle or even that they would be equally competent as a manufacturers dealership when servicing the vehicle. The discounted service would not be worth the risk they posed.”

Posted 2 years ago

“Please dont shop here, cars are terrible and will have no end of problems and they will book you in months to come. customer service is shocking takes hours to get through. no refund policy either, total joke”

Posted 2 years ago

“Problems with car from day 1 . Numerous emails and phone calls to customer services. False promises of reply phone calls . Nxt step trading standards . Avoid at all costs”

Posted 2 years ago

“I hadn’t even got to view the car before hard sell tactics. Wanting a deposit just to view the car as ‘that how it works’ I’m told. Pretty sure if I’d left £99 and didn’t want the vehicle, it wouldn’t be put back in my account the same day.”

Posted 2 years ago

“The after sales is totally shocking . Don’t buy from them”

Posted 2 years ago

“Carshop Sheffield have a system in place where you pay £99 deposit to put a car on hold. If you do not purchase the car the deposit is returned straight back to you. On Friday 18.02.22 this payment was made over the phone. On 19.02.22 I visited the shop the car was not purchased. It is now the 24.02.22 I am still waiting for my refund I have called 3 times in the last 3 days and been told that I will receive a call and they would chase up what is going on still nothing. Absolutely shocking the way they lie about things to get you to fall into the trap for me it is the principal shocking.”

Posted 2 years ago

“One star is now too much for Carshop Wakefield. Sold the car as having sat nav, no sd card in the car and Freddy who was selling us the car said the sd card was with the keys, this now appears to be lie number 1. When we picked the car up we were told there was no sd card and that only customer services could sort this and this would be sorted last Monday, this appears to be lie number 2. We contacted customer services on the Saturday and they knew nothing about a request for a sd card and they couldn't deal with it and has to be the branch at Wakefield and promised a call back on Monday, this is lie number 3 as no call back was received which is not surprising to be honest. Now forced us down the path of the car being missold as there is no working Sat nav as advertised and will be claiming through consumer credit act and small claims court now. AVOID THIS COMPANY AT ALL COSTS.”

Posted 2 years ago

“Bought a Range Rover Evoque from carshop Bristol. On the way home the windscreen wiper flew off as it hadn’t been attached, just laid onto windscreen. Within a few days found one of the keys didn’t work and one door lock was not working. Took car to Land Rover garage after carshop finally emailed me. Garage found major oil leak, 2 door locks and key needed replacement. £2600 later and 4 weeks for carshop to pay garage. Now have had intercooler pipe fail and another door lock fail. Another £500 which they are refusing to pay as they wrongly state it is out of warranty. They state that the cars warranty is only 3 months or 3000 miles. This is a lie as all cars have a 6 month statutory warranty under the act of 2015. Now having the finance company step in to force them to pay up. This is a terrible company with zero care for customer care. Lies about warranty. Please avoid this bunch. You’d be better off burning your cash.”

Posted 2 years ago

“My time with car shop has been aweful and i bought the car only 3 months ago!!! After buying the car i was hassled to give a 5 star review which i was happy to do as sales team did a good job, thats where it ended. Since then i have had nothing but problems! -payed 100 pounds for there walk in a collect offer which means i could go in and the paperwork would be all done and i could just pick the car up. Me, my partner and son waited roughly 3 hours for that. -within 2 months my car has been in 3 times for multiple problems. -upon dropping the car at a time they said, there was nobody there in the office to take my keys. -when i was able to give keys the customer service was disgraceful. -payed for there like for like certesy car and was not given anything near similar. Also was told to come collect the certesy car the next day at 9, we turned up and found out nobody had ordered it so we had to wait for 3 hours while they tryed to sort it. -car was valeted before it went for work and came back covered in bird faeces. -upon collection they couldnt find my car twice. -car was returned and within 2 days my dash lights was going off again (engine management lights). -the second time i took the car in i wasnt given a time so had to ring that morning to find out what time they wanted it in resulting in me losing a days pay at work because i could not get to work without a car. -i still have to send the car in again for work that i was told would be done before i bought it. There customer service team is shockingly bad other then 1 man, everyone else looks like they dont want to be there. There are a few more issues aswell. I will NEVER use this company again and i urge you to take your hard earned money elsewhere!!!”

Posted 2 years ago

“Bought car 2018bmw after 6 months cought fire while driving on motorway had to pull over at a dangerous place. I am still paying for the services and the warranty which was extra £1500. car shop sold me faulty vehicle they are not investigating the car Samantha Harrison from car shop Nottingham said we cannot do anything go through your insurance I said to her what about the warranty and the service plan I’m paying for she said I don’t know go through insurance warranty and the service plan was for 3 years it’s only been 6 months I should get the money back and they should investigate the car what caused the fire”

CarShop 1 star review on 14th February 2022

CarShop 1 star review on 14th February 2022

Posted 2 years ago

“I purchased a BMW from the Carshop. After getting the car home and really inspecting it, I noticed some of the body panels were not properly lining up. I contacted the Carshop and told them I no longer wanted a car. They asked me to test drive a similar car but I wasn't happy so I returned the original car within the 14 days and got my money back, less the deposit. What really frightens me is that after I told them the car has been in serious accident and has not been repaired properly, they started to advertise it for sale again. I was fuming, but I knew I had to be nice as they had my money. Avoid this place as they are clearly not checking the cars they are selling. I went to a dealership and bargained hard and got a similar car for the same price as the non negotiable Carshop.”

Posted 2 years ago

“I have visited the CarShop in Sheffield today and have witnessed underhand and misleading tactics for a vehicle i was looking to purchase. I had prebooked and reserved a car i had seen online and upon inspecting the car i noticed scuff marks on the front bumper and also some kind of water marks all over the passenger seat. I made the salesman with me aware and he said if you was to buy it we would have those issues sorted for you before you collected the vehicle. So i thought thats fine no problem. Again during, and after the test drive i mentioned the 2 issues from earlier and both times i was told no problem we would sort those for you. So eventually i decided to go ahead and purchase the car at which point i was told unless you buy one of our extra packages we will not sort those issues out for you. So i said forget it and left. BEWARE OF THESE UNDERHAND AND MISLEADING TACTICS TO SELL YOU EXTRA PACKAGES.”

Posted 2 years ago

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CarShop is rated 1.8 based on 407 reviews