“common sense prevailed with their customer services. new car bought and i couldn't change my policy on line (reg not on data base as yet) so i'm happy to say the £25 fee waived. so well satisfied with castle cover”
“Overall they have been fine. The only frustration I had was in confirming no claims, it was down to me to go back to a previous insurer to verify claims, something that I was expecting Castle to do-but maybe this is an 'industry procedure'? However after I had the information required Castle were quick to change policy costs.”
“Having used Go Compare now for the past five years, I have always found it quick , easy to understand ,
My last policy was with castlecover , superb service from them .
One instance I rang to get a quote to put my son on my insurance , everything explained , quote given , other options offered , it is nice to be treated like a person , not just another number on a piece of paper.
Well Done Castlecover”
“I had no problems at all mind you i have'nt had to claim as yet but it was simple to set up and the price was good without all the unnessasary add ons but they are there if required”
Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The Castle Cover Team
“They offer excellent service and customer care is second to none as compared to other insurance companies. Policies also very economical. I cannot fault on the above and also their enthusiasm and willingness to explain points and help in making a decision.”
“Just insured my car with Castle Cover for the first time. My previous insurer sent me a renewal (including breakdown cover) £92.00 more expensive than last year. I phoned them and without much persuasion they dropped the premium by £90.00, this unbelievably was still £65.00 more expensive that Castle Cover.
Many, many thanks to Ellie for making the experience of insuring my car, so easy. A very affable and pleasant young lady. If all your operators are only half as good as her, then Castle cover is a well blessed company. I'm almost looking forward to next year!!”
“It was a very simple and easy process to follow - the only problem I encountered was I wanted to pay for the whole annual premium and somehow it went to monthly payments and the option to go back and amend wasn't clear - so I've had to stick with monthly payments which works out more expensive.”
