“I was done for drink driving and there service was great not like the company I was with (swintons) they treated me like dirt after being with them for years.”
“Easy application, load in details and get the best deal presented in minutes, simple process. Castle Cover are very helpful on the telephone, offering a good service all round.”
“Absolutely shocking. Insured by car with them and uploaded by proof of no claims as requested. Was later notified by letter that my policy had been cancelled a week previously because my no claims didn't state which car it referred to. Even though it clearly stated the car and my name and address. They made no attempt to contact by email or phone to notify me of the cancellation only a letter a week later so I had no insurance for over a week. They're customer services couldn't understand why it had been cancelled, and then wanted extra payment to reinstate the policy. Don't if they are just incompetent or just trying to con more money out of me. The same proof of no claims was excepted by another insurer with no problems.”
“I went on the internet as i always look for the best provider every year. From choosing castle and phoning them up the whole deal was done within about 15 mins. I will only deal with a live English speaking person now so top marks .”
“Quote a reasonable price which I paid on line, the they email for more money adding a penalty charge as well.
The details I gave were 100% honest, there are just a bunch of crooks”
“I shall not renew my car insurance withthem when it becomes due.
Why?---- Changed my vehicle , increase in premium of £90,----£25 of which was """"PAPERWORK COSTS""""".
i WAS NOT MADE AWARE OF THIS CLAUSE, & MY PREVIOUS INSURER NEVER CHARGED.
E.J.ROBINSON”
“My first ever claim in my life and I was mortified when it was simply the door being grabbed by high winds and flipped back causing so much damage, on a New Years walk on the moors.
Castle Cover Insurance were simple to contact excellent to talk to and the car was picked up, a courtesy car provided and repaired and returned in good time, especially considering that the new model required a new door from Fiat in Italy.
The car was only two years old and is perfectly repaired.
I was quite overwhelmed by the courtesy and efficiency of the company, when I needed them.”
