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Castle Water Reviews

1.1 Rating 185 Reviews

1 %

of reviewers recommend Castle Water

Company Reviews

1.1

Based on 185 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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Castle Water 1 star review on 16th March 2024

Castle Water 1 star review on 28th November 2023

Castle Water 1 star review on 23rd June 2021

Castle Water 4 star review on 11th August 2020

Castle Water 4 star review on 11th August 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Castle Water have stolen money, and sitting on it failing to refund what they've taken is not only theft but fraud. How many other customers are they scamming and earning interest on money to which they're not entitled? DO NOT USE these fraudsters, I am now escalating the issue higher. I only gave them one star because to write this I cannot give zero stars!”

Posted 1 year ago

“Trying to get their bank account details so I can transfer monies to settle a bill as CW threatening 'Intended Further Action' but have been on hold now for over 20 minutes Still waiting for their next available adviser, thus plenty of time to write this email.”

Posted 1 year ago

“Without doubt the most inefficient scandalous bad service i have received from any service provider. It takes 10 calls to resolve the simplest problem. How did SEW continue to retain their services.”

Posted 1 year ago

“Castle water decided to invoice my company at a property I haven't been at since 2018 and was not liable for the bill. Emails and phone calls are ignored including contracts. Dreadful ineptitude and callous chasing and harassment for bills that are not even mine.”

Posted 1 year ago

“To the ombudsman/ social media et al: CASTLE WATER RACKS UP YOUR MONEY IN IT'S ACCOUNT AND SITS ON IT !!! Castle Water, in full knowledge of its own charges and how much credit it has taken from you/your account, (and because it only bills six-monthly) has been sitting on £1600 of my money, during these straitened times!! Not only this, but if you telephone their Scottish HQ, they are programmed to say there is NO management, no chain of command/being and cannot, that is cannot say when/if they will make a refund. Please use this mail to complain directly to them: DO NOT TAKE NO FOR AN ANSWER!! Castle Water Support Castle Water Limited 1 Boat Brae, Rattray, Blairgowrie, PH10 7BH 01250 718700 castlewater.co.uk I From: Castle Water Support [mailto:support@castlewater.co.uk] Sent: 12 January 2023 09:55 To: info@windsorenglish.com Subject: We value your feedback Dear customer, Account Number Thank you for your recent contact with Castle Water. Please provide feedback on your experience here. The survey will only take a moment of your time and your response will help us improve our service. Kind regards, Castle Water Support Castle Water Limited 1 Boat Brae, Rattray, Blairgowrie, PH10 7BH 01250 718700 castlewater.co.uk Castle Water Limited is a limited company registered in Scotland with registered number SC475583 and VAT registered number 319 4277 88. Our registered office is at 1 Boat Brae, Rattray, Blairgowrie, PH10 7BH. This message and any attachments are intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. Where any views or opinions are expressed in this email they are the views of the individual and not those of Castle Water Limited. While we actively scan for malware, Castle Water accepts no liability for malware introduced by this email or attachments. Unsubscribe | Notification Preferences Ref:MSG1819478_RZlbkF4wSbqfkY9pKown From: Castle Water Support [mailto:support@castlewater.co.uk] Sent: 12 January 2023 10:36 To: info@windsorenglish.com Subject: Thank you for getting in touch Thank you for contacting Castle Water, we will respond to your query as soon as possible. Did you know you can register for MyAccount and get instant access to your invoices and request Statements of Account? Please visit the portal to register. You can also use MyAccount to submit meter readings, set up a Direct Debit, check usage trends, let us know if you're moving premises, update your details and more. In the meantime, you may also find some helpful information on our FAQs page: https://www.castlewater.co.uk/help-support/faqs. Kind regards, Castle Water Support Castle Water Limited 1 Boat Brae, Rattray, Blairgowrie, PH10 7BH 01250 718700 castlewater.co.uk Castle Water Limited is a limited company registered in Scotland with registered number SC475583 and VAT registered number 319 4277 88. Our registered office is at 1 Boat Brae, Rattray, Blairgowrie, PH10 7BH. This message and any attachments are intended solely for the addressee and may contain confidential information. If you have received this message in error, please send it back to us, and immediately and permanently delete it. Do not use, copy or disclose the information contained in this message or in any attachment. Where any views or opinions are expressed in this email they are the views of the individual and not those of Castle Water Limited. While we actively scan for malware, Castle Water accepts no liability for malware introduced by this email or attachments. Unsubscribe | Notification Preferences Ref:MSG1820496_jjJ4liR5rfTWDuWUHcVw”

Posted 1 year ago

“I only gave 1 star because I couldn't give zero! Exceptionally bad invoicing, overcharging, very poor communication, no response to multiple complaints. Vote with your feet and move to another company!”

Posted 1 year ago

“Understaffed, under trained, poor processes, insufficient interaction with the actual water providers. Was charged £3k for water dating back 7 years plus in March, still resolving it now. Thames Water admitted the leak so all agreed I owe nothing, Castle Water waiting for the leak allowance yet continuously calling me and sending letters telling me to pay. The complaints handler takes a fortnight to respond each time (if at all). No care for doing the right thing by their customers. Absolutely horrendous company.”

Posted 1 year ago

“Terrible company. Really bad.”

Posted 1 year ago

“Castle Water is charging me hundred of pounds for a commercial premise where there is not a basin, sink or toilet. I have notified them numerous times and sent photographs of the premises. Despite this they are still sending me new invoices every month and whist the only thing I want to do is to close my account (which was opened by my landlord) this has become a task that results impossible! Their team is rude and have an awful attitude.”

Posted 1 year ago

“I paid a bill then recived a charge after for the same bill ,So contacted them and they cant help there as the sytem is down how inconvenient so I rang the number to talk to someone but 40 mins later still no answer , total shambles”

Posted 1 year ago

“I have now been listening g to an automated voice recording and jazz music for 49 minutes. So I will continue to hold while I write this. This disgrace of a company owe our business over £8,000 from July 2022. Despite calls and emails ( they confirm they owe this amount ) we still have received nothing. It would appear we are going to have to take legal action which is a time consuming exercise but seeing as I used to work for a well known BBC consumer programme, it is the advice I would be giving to someone in our position. A truly awful, to be avoided company. How they are allowed to operate is beyond me and the dozens of reviewers on this site.”

Posted 1 year ago

“A scam company - overcharges and claims not their fault. Then send the debt collectors”

Posted 1 year ago

“Despite numerous telephone conversations emails with them agreeing we are owed the money and promises to pay they don’t. They are the worst company to deal with being a company of this size based in Scotland a disgrace to the Scottish people. When we had an account with them no service no help. Just lies”

Posted 1 year ago

“Badly organised.”

Posted 1 year ago

“Castle Water are basically the worst cheating, scamming company I've ever come across. Can you change water supplier?”

Posted 1 year ago

“They just stilling your money stay away from Castle Water”

Posted 1 year ago

“CUSTOMER SERVICE AGENTS HAVE BEEN BRILLIENT BUT WHEN YOU GET A BILL AND PAY IN FULL AND ON TIME AND THEN GET A DEMAND FOR PAYMENT AND ARE TOLD YOUVE BEEN REPORTED TO EXPERIAN CREDIT AGENCY FOR NON PAYMENT”

Posted 1 year ago

“A poor rating is being kind! Absolutley appalling - we've had a leak on our small Allotment field and we agreed to pay the massive bill by Direct Debit until we could sort out who was responsible - I set up the Direct Debit Mandate on Monday for amount agreed over the phone and they responded today 28/7/22 with a Disconnection Notice and an even bigger bill. They need to be stopped! The don't realise the anxiety they are causing by ruthless billing - the notice came with no breakdown of why they were charging such a huge amount. Who are these people?”

Posted 1 year ago

“The worst company that I have EVER had to deal with. Do everything you can to avoid using them. No one has a clue as to what is going on and my parents have been sent bills for over ten thousand pounds with no explanation as to why (they used to be £3615 for 6 months) and they send threatening letters of further action. My father is having end of life care and this is all he is stressing about and it is going to finish him off. The only time they got bac kto me was when aI posted a por review on trustpilot, i am hoping this may have the same effect. They are shocking .”

Posted 1 year ago

“Thames water appointed Castle water as the agent to collect the money for the water we use we never chose this company, from day one they want 6 months money in advance of which 7 days after yo receive there bill you are getting demands and RED letters bearing in mind we hadn't even used the water at this time so as soon as i could i changed suppliers who are far cheaper and make no demands the problem i'm still having after 3 and a half months they wont give us back the money sitting in our account of £208.74 and just keep making excuses and saying leave it another 4 weeks my advise would steer well clear thers plenty of other suppliers out there”

Posted 1 year ago

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Castle Water is rated 1.1 based on 185 reviews