Castle Water Reviews

Name: Castle Water
Rating: 1.05

1.1 Rating 255 Reviews

1 %

of reviewers recommend Castle Water

Company Reviews

Questions

Metrics

1.1

Based on 255 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1 out of 5

Visit Website

Write Your review

Tell us how Castle Water made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Castle Water 1 star review on 21st October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i am on 6 monthly billing after castle water put me on monthly, it was changed back after having to pay £780 and a disconnection guy at my pub its totally disgraceful. now even those it was changed back to 6 monthly i keep getting a 3 month bill and just recently a 1 month bill which is higher than the 3 month bill. but yet it has £92 worth of charges for what its a total disgrace and it all about ripping off commercial water users. i am taking it further as this is not right in this climate and my MP is taking on the case and he will go public to name and shame castle water. not only that you get letters emailed and you cant even read them as they are in the wrong format”

Helpful Report

Posted 11 months ago

“For over a year I have been asked to read my meter that I have no idea at all where it is. I have had back surgery and told them months upon months ago that I was unable to locate and read it. Eventually they sent an engineer to read it. He apparently said that 'he was unable to read it as there was a lot of leaves in the area'. I then said that I would meet the engineer and would try my best post Operation to move the leaves out of the way. No reply to that. Just continue to request a Meter reading to be submitted. I am nearly 70 years old and still in recovery from Op but they don't seem to care and just continue to send emails which really worries me as there doesn't appear to be an Ombusman to ask for help. Now I have received a letter through the post, by email, and on the Portal telling me that I haven't paid my last Bill. This was paid on receipt and on time on the 17th May as usual through BACS. I called them. I must admit that the gentleman I spoke to was very nice but said that there was no record of the payment and requested I send proof of the transaction. I was unable to do a screen shot on my phone and ended up asking someone else to do for me and they couldn't either. Took a photo of the transaction and have just sent it and am now really worried having read these reviews. If they handle this in the same manner as they have with the meter reading then I could have my credit rating trashed by them through no fault of my own.....”

Helpful Report

Posted 11 months ago

“Completely useless . they have been charging me interest on bills i havnt received . i cant get into my accounts so they sent me a code to redo my password . the code never arrived . they have sent me a bill that says i will be charged 1400 a month on direct debt ? Completely bloody useless !”

Helpful Report

Posted 11 months ago

“My billing was changed from 6 monthly to monthly without informing me or my authority. No letters were received although Castle Water stated it changed its system on the 24th August 23. My monthly bill of £26 quickly turned into penalties of over £600. The arrogant attitude and incompetence of the call centre staff has not helped. This a loan shark company masquerading as a water company whereas I found out it is just a middle man retailer. The regulator needs to stop them asap”

Helpful Report

Posted 11 months ago

“Worst company I have ever dealt with. They raise spurious charges, you raise a complaint, but they think you should still pay and send someone to disconnect even when there is an active dispute in progress. Staff are like robots, it was as if I was speaking to the "computer says no" woman from Little Britain.”

Helpful Report

Posted 1 year ago

“Castle water is one of the worse companies in the Uk and with the most annoying and unprofessional employees. I have a small company called Thames Rug Ltd with one employee. I have been over charged by this company more than three years and they sent me always wrong and I had stop my work to call and sort out my issues! When I called them to discuss the bills it took more than 30 minutes to get through someone. Now they are disconnecting the water from my premises for their excellent service customer services.”

Helpful Report

Posted 1 year ago

“Nasty, aggressive staff, bully mentality to force payments even when there is a dispute. landlord being sent charges despite there being a tenant and lease in place for the period demanded. Because the tenant has not paid a bill Castle water are trying to bully the landlord into paying with debt collection charges. Proof of leases available and 100% no responsibility of the landlord yet they continue to harass an 82 year old man. When you try to speak to them you are met with an angry rude Scottsman who won't even discuss the dates without getting all wound up. i would urge anyone to move away from castle water and use alternative suppliers”

Helpful Report

Posted 1 year ago

“Castle water is one of the worse companies in the Uk and with most annoying and unprofessional employees. I have a small company called Thames Rug Ltd with one employee. I have been over charged by this company more than three years and they always sent me wrong bills over £2000 and I had stop my work to call and sort out my issues! They stop sending me bills by post for more than 6 months and I received a new bills for six months and it’s over £700. When I called them to discuss the bills it took more than 30 minutes to get through to someone. Now they are disconnecting the water from my premises for their excellent service customer services.”

Helpful Report

Posted 1 year ago

“They’re rubbish customer service”

Helpful Report

Posted 1 year ago

“Simply appalling company. I closed our account with them in June 2023. Still, in May 2024 they are sending bills and have engaged a debt collection agency to recover 'unpaid bills' when we pay Thames water every month for our water! Avoid, avoid and if you have an account close it. I am closing all of our accounts with Castle Water. Mark Holloway. CEO Holloways of Ludlow”

Helpful Report

Posted 1 year ago

“I Dear Castle Water, I am extremely disappointed with the level of service I have received from your company. Despite making timely payments, I have been subjected to threatening letters from the credit agency. After contacting your customer service, it was revealed that my payment was not properly allocated, yet I am still being held responsible for this mistake. All this billing is effecting me personally on a mental level. Furthermore, I was informed that, according to your terms and conditions, it is my responsibility to read the meters. This lack of accountability on your part is unacceptable. I am deeply troubled by the behavior displayed by your company. It appears that you engage in bullying tactics and discriminate against small bussiness This is a serious concern that should be addressed immediately. I expect a prompt response and a resolution to these issues. Sincerely, Jazz barbers Hp Limted”

Helpful Report

Posted 1 year ago

“If I could post a -10 review I would. In 2 days time I will have a complaint outstanding for 365 days. 12 months, 52 weeks, 1 whole year. And perversely I’ve never been a commercial customer, a remnant of a tenant vacating. I’m a residential owner. yet they intend to pursue their claim through a Debt collector. If it wasn’t so infuriating the fact the amount is for £980.50 for ZERO usage is an abuse of power. Post Office comes to mind.”

Helpful Report

Posted 1 year ago

“Useless Ripoff Zero customer service”

Helpful Report

Posted 1 year ago

“£300 a month for a small water trough in my horses field. For the past 3 years it’s been around £17 a quarter then all of a sudden we are getting monthly bills each for £300. Is this some kind of joke”

Helpful Report

Posted 1 year ago

“The billing is extortionate. They are the worst company to deal with to discuss a payment plan or if you miss a payment. Even the banks are not this bad. Called and spoke with Alison in collections who cut us off from the call. This is a greedy company with rip off water rates, avoid”

Helpful Report

Posted 1 year ago

“Extremely poor service. Very expensive don't care about customers”

Helpful Report

Posted 1 year ago

“Today I had chicken burger and chips which I had many times before was good ...today was over cooked dry basic no one asked me any allergy etc food was OK befor today it was dry no salad as previous i have had... both cook and barmaid on phones end of counter did not clear table went out for ciggy seems not bothered throw ot up serve it very disappointed was not busy so there is a lack of customer care”

Helpful Report

Posted 1 year ago

“FRAUDULENT AND EXTORTIONATE COMPANY!!! Castle Water is one of the worst water service companies I have ever dealt with. They charge extortionately and keep on adding “Sundry” charges which are interest payments despite my business having ongoing issues on the legitimacy and accuracy of the water invoices charged to my account. I have attached an image that shows my company, which is a SMALL GROCERY SHOP, is being charged £2145+ for less than a year being associated with them!!! That is absolutely criminal and extortionate because my business DOES NOT use any more water than what is absolutely the bare minimum a human can use for their daily necessities. I have also seen countless other similar complaints from countless other customers being charged extortionately by Castle Water, including a customer that was charged a £10,000+ for a shop like mine! The best, most stress free and financially astute thing anyone can ever do, is to never be associated and have Castle Water as their water supplier. Otherwise you will be treated like you don’t matter and like a slave, with £1000s upon £1000s charged to your name for no reason.”

Helpful Report

Posted 1 year ago

“Not even worthy of a star. This company must be shut down with immediate effect ! They are guilty of false accounting, neglect of statutory regulations, bullying tactics and complicit to fraudulent behaviour. They attempt bullying tactics to extort funds without sufficient grounds to enforce such actions and then engage collection agencies under false pretences. Avoid engaging in any business relationship with this company by all means necessary!”

Helpful Report

Posted 1 year ago

“Total scammers!”

Helpful Report

Posted 1 year ago

Castle Water is rated 1.1 based on 255 reviews