Castle Water Reviews

Name: Castle Water
Rating: 1.05

1.1 Rating 189 Reviews

1 %

of reviewers recommend Castle Water

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1.1

Based on 189 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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Castle Water 1 star review on 16th March 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dreadful company. Mismanaged my account. Overcharged. Sent threatening letters. Never dealt with my formal complaint. Blamed Thames Water for everything. Avoid if possible.”

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Posted 2 years ago

“Awful company. Keep overcharging me. No scruples. Rude and unhelpful. Daylight robbery. The worst company I have ever had the misfortune to do business with. They should be shamed of themselves. Overcharging all the time. They need to be investigated.”

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Posted 2 years ago

“I posted a review on Trustpilot, but then realised that the 4.6 star average rating for a water company looked wildly out of place. I reviewed a few of the comments and there are a remarkable number of single review 5 star comments (with no business names) and one that has several 10s which are just copy pasted every month. This site looks more like my experience. Avoid if possible.”

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Posted 2 years ago

“Very poor Company to Customers & Staff. CEO on a power trip how he has ever written books on ethics is beyond a joke. Do yourself a favour and go to another company like Business Stream.”

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Posted 2 years ago

“The worst company ever!!! They don't listen any reason..then is no helpful at all...they charge as they want...if you can run run away from them...”

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Posted 2 years ago

“The company is totally confused with their affair and running the business and all they care about is to charge their customers and they have no courtesy whatsoever.”

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Posted 2 years ago

“If you can avoid Castle Water do so, Unhelpful, non-responsive, quick to appoint bailiffs for incorrectly addressed bills (nothing to do with us) wont change meter or read meter - even when I was able to provide a reading they would not credit the over estimated bill..... and so on. Shouldn't be allowed to trade I agree with every other comment below.”

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Posted 2 years ago

“Castle water is a morally bankrupt company with no ethics whatsoever - so I read with interest that the ceo John Reynolds has written books on business ethics - they have put my business and staff at risk by totally immoral business practices, including totally ignoring requests for meter reads, checks and just read and ignore emails.. it hs taken months to get to nowhere but an increasing bill and no water.. if you find you are with castle when you move in to a premises move immediately”

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Posted 2 years ago

“The worst company I have to deal with in my business, they took over from affinity water and my bills doubled ,they charged me for water when my business was closed for 33weeks due to covid lock down ,I wasn't using any water idiots . Was told it would get sorted but then there dept recovering company sent me threatening letters . Recently my bill increased by £250 over a weekend after being told once again that there would be no more charges whilst they investigate the complaint and the bill would be put on hold till January, then surprise surprise another letter today to pay the bill. About time this sxxt show of a company gets investigated, MINUS 10☆ would be my real rating if I could.”

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Posted 2 years ago

“As per the comments below; they are trying to charge me for a bill which doesn't relate to me. I purchased the property on 3 Sept 2021 and they want me to pay a bill from 1 Jan 2021 - Aug 2021!?!? Sent emails to CEO, customer service etc... None have been responded to. They keep sending threatening letters etc... Anyway, i will ignore all from now. They can take me to court if they like! Had similar problems with them in 2017. Took 4 years to resolve. The most retarded company i have ever dealt with. I cannot believe a firm like this is allowed to operate something as important as mains water in the UK. CEO needs to be executed!!!”

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Posted 2 years ago

“1 star only because you can't leave a lower review. 3 years to resolve the fact ive been charged for 2 businesses. And still ongoing. Bunch of incompetent fools.”

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Posted 2 years ago

“The most disgusting company I have ever had the misfortune encounter within my whole career. Take a look at their Company accounts and decide for yourselves the level of corrupt negotiations they force upon their clientele. If Castle Water was a ‘intimate relationship’ my advice would be to run, run, run as fast as you can!”

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Posted 2 years ago

“Finally, after two years of challenging their charges, and fighting off their debt collectors/solicitors, we got our bill corrected from nearly £17,000 to just £5,000. All I can say is, check your bills very very carefully as they clearly do not have any reliable internal procedures to prevent over-charging and they refused to accept our meter readings even when backed up with photographic evidence.”

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Posted 2 years ago

“We were incorrectly placed with Castle Water (we're domestic not business). They currently hold over £4,000.00 of my money that they keep telling me they will refund me as my account is in credit. Months have passed with numerous phone calls and still no refund. I starting to think they are going bust!!”

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Posted 2 years ago

“These guys are chasing us for a debt that isn't ours!! These guys are chasing us for a debt, not in our name for a service we have never used. Never ever dealt with these guys. They are simply trying it on with similarly named individuals. They have passed on debt to the collection agency. All I can say at this point is these guys are the worst!”

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Posted 2 years ago

“Appalling customer service over a considerable period, Nobody knows what they are doing and it is virtually impossible to contact anyone. Our invoices have been far higher than they should be”

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Posted 2 years ago

“I had the misfortune to have inherited Castle Water as my new water provider. I am appalled at the nasty, threatening letters that they send out which have no basis in fact and decided to change companies. I am now with Everflow but unfortunately because of Castle Water's policy of billing in advance I have a large credit on one account and a small debit on another farm account. Of course they have ignored the large credit owed to me but I have just had one of their nasty letters threatening me with debt collectors. Don't know what to do. It almost makes one lose the will to live.”

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Posted 2 years ago

“This company issues misleading invoices based on excessive estimates , forces you to paying in advance , provides no help on customer service , impossible to speak to someone AVOID”

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Posted 2 years ago

“Terrible. Very difficult to get hold on, awful to deal with. We’re absolutely no help at all with my situation which they have been overcharging me for.”

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Posted 2 years ago

“They keep sending bills for property I don’t own. They owe me for payments for water to these properties, £800-£1000 approximately but they don’t check it out. After two official complaints and days writing, emailing and phoning they say it’s sorted, no money yet and they’ve said that before. Until the next time. Now they want me to travel to a property I don’t live in to read the meter. Unbelievable!”

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Posted 2 years ago

Castle Water is rated 1.1 based on 189 reviews