cdkeys.com Reviews

Name: cdkeys.com
Rating: 4.39

4.4 Rating 1,486 Reviews

86 %

of reviewers recommend cdkeys.com

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4.4

Based on 1,486 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.7 out of 5
Returns & Refunds
Refunds Process	Difficult

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cdkeys.com 2 star review on 29th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Watch out with these they send you already used keys and just deny all knowledge of it when you ask for help lucky paypal gave me back my money”

Helpful Report

Posted 5 years ago

“Misleading information said to me my refund will be in my account in 24 to 48 hours buy it's been 5 days nearly 6 still nothing ignoring my email they dont even have a contact so I can ring them up”

Helpful Report

Posted 5 years ago

“Bought two codes for my son. The second dark Vertex did not work, already redeemed. Contacted cdkeys to get a valid code or a refund and they've asked me to try the code again and contact Microsoft because the code has been sent only to me - complete nonsense. Never heard from them again. Taken it with paypal and waiting for a resolution.”

Helpful Report

Posted 5 years ago

“I've been a customer of cdkeys for a long time, and been stung twice by inadequate descriptions. The latest one was Resident Evil 2 + DLC. At the time it was £18 for the game, and £28 for the game + DLC. I purchased the DLC package and it came with the preorder bonus which was 1 measly peace of useless DLC (not the actual DLC). There have been previous instances where this has happened, more notably it never came with any DLC at all. I'm not usually one to complain, but I felt I had been robbed because it wasn't clear (especially as a phone user). I looked at my history and thought, maybe this one time I will contact support and see if I can get my £10 back. They asked for screenshots etc, and that's when I found out that the preorder bonus was the DLC they were referring to... I made the case (and took my own screen shots) showing that nowhere on the phone browser you could see anything that states this. After this my emails were ignored, so I opened a case with PayPal. Cdkeys won the case, but PayPal said I could have the 10 because I was very clearly misold. Anyways, after that my account was banned from making purchases (despite only ever complaining about one of many). Good until something goes wrong, it might not happen very often but it will sting you eventually and they won't honour any type of refund, and follow up with a swift ban. All you are is a number, and a source of money. To them, there are no such thing as loyal customers. Or even honest ones. If you have something missing, protips - just say you never got it. If you be honest, and only ask for a fair partial refund because of incorrect descriptions, you get treated like a criminal regardless. I will be leaving this review on multiple websites, and also contacting a small circle of youtubers about CDKeys. If you've had similar experiences, be sure to come forward because these bad reviews get lost (since most people have never had anything go wrong with their purchases). Support are no help, and if you open a case through PayPal through lack of response, you just get banned. Thanks for that Cdkeys, very professional of you.”

Helpful Report

Posted 5 years ago

“Someone has made unauthorised transactions using this site with my paypal to purchase i can only assume some gaming codes, I have contacted CDkeys.com and have not recieved a reply. DO NOT TRUST THIS COMPANY!!!! I cannot find a telephone number for them either.”

Helpful Report

Posted 5 years ago

“Awful. Sold me a cdkey that had been used by someone else. Been waiting for nearly 2 weeks to resolve and still not resolved. Try kinguin instead who sell genuine unique keys.”

Helpful Report

Posted 5 years ago

“Now TV cinema pass never delivered. Waste of time. MUST be SCAM. Support ticket ignored. Total waste of time and money. Avoid at all costs”

Helpful Report

Posted 5 years ago

“Purchased 3x Xbox Gamepass codes from them but could only redeem 1 of 3. Turns out they are selling trial codes which are limited to 1 per account. This is misleading as they don't mention this anywhere on the product page. CDKeys wouldn't reply to support requests whatsoever. After posting on Trustpilot, they've been in contact through the site and promised a partial refund. It has been 2 weeks now since they claimed to have issued a partial refund. I have not received anything. So not only was their product page misleading, their "support staff" are straight up frauds. When all goes well they often have great prices but if you ever need support (and you will) they WILL scam you. It's actually quite clever. So my advice.. AVOID THESE SCAMMERS!!”

Helpful Report

Posted 5 years ago

“scam. placed order never got product. how hard is it send email with code for ps4. although was i charged. now in battle get money back 50 bucks not much. but the point is . .”

Helpful Report

Posted 5 years ago

“Avoid this place like the plague”

Helpful Report

Posted 5 years ago

“This must be paid reviews. cdkeys.com is scamming you for your personal info! In the ordering process, they ask for your phone number (requires phone verification), real address (they will know if you use VPN). Once I've made my order, I've received an email that my order needs to be further approved and that was followed by another email, asking me to photograph my credit card along with time and date, so now they have that piece of information as well. In the end, in yet another email they've decided NOT to approve my order by writing the following: "Unfortunately, the review team rejected your order. So as not to inconvenience you any further, I can confirm that your order has now been cancelled and the transaction voided/refunded." I've used plenty of similar websites before, but this many privacy violations are one big giant red flag. Stay away.”

Helpful Report

Posted 6 years ago

“A key was delivered digitally with unclear instructions. The email could not be changed resulting in the key being allocated to the wrong person. I asked for help but was told that as it was digital...tough! Rip-off firm!”

Helpful Report

Posted 6 years ago

“SCAM!!!!Ridiculous customer service, will never buy again... I bought a XBOX LIVE 3 MONTHS SUBSCRIPTION, received a used code...I redeemed the code just a few minutes after received. Yes!!! they sold the same code mode them once!!! I mailed them asking for another code and received a reply asking me to contact Microsoft, after my reply saying that I want another code or my money back they did not anewer me anymore.”

Helpful Report

Posted 6 years ago

“An unpleasant experience because of the sales policy. You buy a game, wait half an hour (but the site is instantly written) after which they want to check you out. I sent a bulletin attached to the white sheet with the date and the cdkeys and they said they were not enough, probably they do not like my girl in the picture or find something wrong ... wrong what ?! in the conditions we paid with paypal personally. It's exaggerated how many confirmations are required for a game. Worse than in Communism. How many people have too many customers and allows them to choose based on a wrong sales policy. There are many other platforms where you can buy games without having to attach all your family tree. bad experience, the services offered to the extent”

Helpful Report

Posted 6 years ago

“Bought a key, was never sent out. Order number : 12034423362 Date : 25 January 2019 Hour : 1 AM CEST Game name : Resident Evil 2 / Biohazard RE:2 PC + DLC Price : 35.99 Means of payment : Ideal How much time did it take to receive the key : Unlimited, never received a key Did you use support : yes How much time did they take to respond :605 minutes Key works : No They simply never sent the key. After 7 hours they responded to my support ticket and claimed that they just "re-sent" the confirmation email. Well, they didn't. Re-sending means sending something again. It wasn't sent in the first place and it wasn't resent. Have created a new support ticket and also replied, but didn't get an answer. Have ordered games before via CDkeys.com, but this is probably the last time. Why would someone say that they just re-sent something while they didn't? They claim that keys are sent out instantly. No they aren't and even when you reach out to them, they falsely claim that they have sent something again. My advice is not to buy anything from CDkeys.com. Try the other sites instead. In some cases, they don't have the keys in stock and they are very much aware of this, but they rather sell anyway without delivering anything in return. No key, 18 hours and counting.. Btw. found their website via allkeyshop.com. Have tried 4 times to add a shop review, but it's not working. My reviews never appear. Allkeyshop has also reached out to cdkeys.com and no response. They just ask me to wait. Can't even warn others.. smh”

Helpful Report

Posted 6 years ago

“I decided to buy a copy of FFXIV complete addition,the key was delivered to me but was invalid,I immediately send them an email with screenshots to prove the key is invalid.I then later get an email stating that it is locked to the EU region (I am from South Africa but we still connect to EU) and I will be refunded,I then explain the above to support and he tells me that it will go through a review process and he ignores my reply regarding the EU compatability with South African Servers,next I get the following email: Hi, Thanks for your patience. Upon verifying the key on this order, we found it to be already used/redeemed. Unfortunately, we're able to refund only for unused key(s). To clarify, once the key/code is redeemed, it gets linked to the account permanently, and this cannot be undone in any way. Our normal policy, like most other retailers, is that we are unable to issue a replacement or refund on used digital goods as they were sent to your email, valid and unused. Hope this explains the situation. Kind Regards, Tyron J, Support Ace | cdkeys.com I did not activate the key and I did not receive what I paid for,neither was I refunded,I have basically been scammed. Update: I was contacted by CDKeys two days ago,still no update on their terrible customer service”

Helpful Report

Posted 6 years ago

“Well i did my purchase on their website after getting a cashback on keyhub.com for me all went good from purchase to setup of the game!”

Helpful Report

Posted 6 years ago

“I've purchased many games here in the past and usually they come through. This last experience was very bad and scam like so beware. I bought 3 copies of Call of Duty: Black Ops 4 at a great price, almost too good to be true. These were a pre-order I made a month before game release. 2 days before release I get an email that there was "an unexpected issue with stock of the title." This feels like a garbage way to back out of a sale when you want more money. I watch their website for the product to "come back in stock" and low and behold less than 24 hours later they are selling it again at a higher price. This is a terrible practice and has turned me off to using them ever again. How can you pre-order a game and trust that they will fulfill your order? You can't. Skip them and try a better site.”

Helpful Report

Posted 6 years ago

“Quick and easy service and usually is the pinnacle of best prices in gaming, excellent.”

Helpful Report

Posted 7 years ago

“Always quick always helpful always work”

Helpful Report

Posted 7 years ago

cdkeys.com is rated 4.4 based on 1,486 reviews