cdkeys.com Reviews

Name: cdkeys.com
Rating: 4.11

4.1 Rating 918 Reviews

79 %

of reviewers recommend cdkeys.com

Company Reviews

Questions

Metrics

4.1

Based on 918 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how cdkeys.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

cdkeys.com 5 star review on 10th March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service is bad, if you purchase a code that is invalid do not expect to get a response in a decent amount of time, not even sure it I am going to get the refund or not. would not suggest buying from this company”

Helpful Report

Posted 2 years ago

“After reading all of the positive reviews on trust pilot I thought the purchase would be a simple process however i could not have been more wrong CD Keys have taken my money and have kept it pending without giving me my product when I contacted them they responded by saying that Paypal was at fault after contacting Paypal and my bank they both stated that the money was in CDKeys possession they just had to accept when i tried to contact them again i heard nothing back after numerous emails to the customer support I now have to wait 30 Days for Paypal to refund me if I could give a 0 I would”

Helpful Report

Posted 2 years ago

“Sent wrong xbox code then wouldn't refund me. Customer services is shocking avoid this company!”

Helpful Report

Posted 2 years ago

“company scammed me they didnt send the product”

Helpful Report

Posted 2 years ago

“I have purchased PUBG mobile UC worth of £300 and the the key they provided does not work and contacted customer service no reply . Avoid by all means ..... total scam”

Helpful Report

Posted 2 years ago

“If i could give 0 star i would. I order 2 £10 xbox cards but didnt get them i spoke to someone and got told they would sent me them straight away but didnt ive rang them in united states from uk but the phone rings then says call ended and ive emailed 15 time after that with no reply”

Helpful Report

Posted 2 years ago

“Delivered my preorder key way too late. Huge regrets with the purchase. Never buying anything from them again”

Helpful Report

Posted 2 years ago

“They send me wrong game codes and ignored my messages.”

Helpful Report

Posted 2 years ago

“Bought Microsoft FS2020 for £58.99 The product key could only be obtained by back and forth verification and once obtained would not work with CDkeys account or on Steam. Felt very ripped off. Do not use CD keys unless you can afford to waste money on a product that may not work or waste hours of your time chasing fixes and updates. Very angry about the whole experience.”

Helpful Report

Posted 3 years ago

“Purchased a game on CDkeys,"Available Shortly" is written on the Order for 3 hours,after talking with the support via E-mail ,I was informed that there were indeed technical difficulties and i just had to wait.Asked for a refund,havent got an answer yet.I guess next time i am paying that extra $ to get the game from Kinguin or G2a.(6 hours since i bought the code and nothing yet,the support was answering the mails in 30 minute time,pretty quickly right?Well since i asked for a refund there hasnt been an answer in 4 hours)”

Helpful Report

Posted 3 years ago

“I purchased an Xbox one game yesterday. I got the code almost instantly, as always. However, the code did not work, it just switched back to the store dashboard. When I tried it again it said the code was used. Customer ‘support’ claimed the code was used and I was told to contact Microsoft. Microsoft said the code was used and that I did not own the game. CDKeys said that they were not able to refund because the code was not used when sent. When I asked for proof of this, I stopped receiving emails.”

Helpful Report

Posted 3 years ago

“I purchased an expansion for a game from them to play through origin. After 61 hours of gameplay this expansion disappeared, I contacted EA and they informed me that CD Keys had requested my key be deactivated! I was never informed this was going to happen or that it had even happened. I was issued a refund but I've never been given an explanation as to why they disabled my game other than a "technical issue" and honestly I no longer trust that they wouldn't do this again. The biggest issue is that because THEY disabled the code EA doesn't think I own the game but Origin does! So It shows up in my Origin account but is unplayable! I can't even re-purchase the game and I've had to contact Origin and ask them to correct this because CD keys messed up! It took a week to get an answer from EA and its taken another week to be told by CD keys that to be able to re purchase the game I have to contact Origin and ask them to sort it! DO NOT RISK BUYING FROM THEM.”

Helpful Report

Posted 3 years ago

“Unlike other people who seem to be paying and not getting the product,cd keys simply won’t take my money. I tried usin 2 different accounts and some orders went through and others didn’t,so I emailed to ask why after multiple failed attempts. I was told it’s a cache problem or browser/device, so used both accounts on a different browser then different device and still nothing ,I then get my mam to use end device and create account and still nothing,so now there’s no link between email addresses or devices, I contact and all I get is a reply with them saying hi ,their name and copy and past elf the error email i already had, upon replying to that asking how to order,all they did was reply back saying sorry our review team cancelled your order, you’ll be refunded within 10 days (I was never charged) ,we hope to welcome you back. Well they cant welcome me back because I cant purchase in the first place and they seem unwilling to explain how to order”

Helpful Report

Posted 3 years ago

“Took money, no code, having to claim money back through PayPal”

Helpful Report

Posted 3 years ago

“They send my frong cd key and ignor my massages.”

Helpful Report

Posted 3 years ago

“I would say i bought a 12 month xbox live subscription. This came immediately and worked, which looking at the comments is a shock. The day after i was bombarded by e-mails of security alerts and then my Microsoft account was hacked and then taken over. Seems strange that i had zero problems until i opened the e-mail from cdkeys and used the code. After reading these reviews that i wish had of seen before i ordered, so people have had the same experience.”

Helpful Report

Posted 3 years ago

“Was sent an invalid key; customer service refuses to fix the problem, so they've stolen my money. It doesn't end there though. They flag bad reviews on Trustpilot trying to get them deleted. Very shady company! I would avoid at all costs!”

Helpful Report

Posted 3 years ago

“Still no word from cdkeys hot a £15 pounds gift card for son on line put the code in and it tune out the code was no good be back to cdkey all they do is see xbox support for help been they and done that it down cdkeys to fix it so plz keep away from them they take your cash but no help from them when it not right”

Helpful Report

Posted 3 years ago

“Rubbish took my money not sent key, avoid”

Helpful Report

Posted 3 years ago

“Shambles of customer service. Ordered code for £10 for sons Fortnite and when it was inputted was immediately told it had expired. CDkeys have had 3 weeks now to fix it and refund but still haven’t. They’ve now asked me 3 times to take a photo of the error code which I’ve done and I’m still waiting. Dreadful. A once loyal customer will not be back”

Helpful Report

Posted 3 years ago

cdkeys.com is rated 4.1 based on 918 reviews