cdkeys.com Reviews

Name: cdkeys.com
Rating: 4.38

4.4 Rating 1,434 Reviews

86 %

of reviewers recommend cdkeys.com

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Metrics

4.4

Based on 1,434 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

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cdkeys.com 5 star review on 26th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid this company. When I ordered a game from them never received my order but they took my money anyway. As a direct consequence of my order with CDkeys, criminals have been trying to access my bank account. Bank phone scammers have phoned me 12 times in 1 day and it all started the moment I placed an order with them. My card payment was processed. Then I immediately received an email stating my order was cancelled even though the payment definitely went through. Straight after this I received a suspicious text message from someone pretending to be my bank. They wanted me to verify my details etc. They even gave an alternative number they would be calling me from. This number is a verified bank scam number. After ignoring and reporting this text i then received a phone call from the scammers/criminals. Clearly these criminals have access to my CDkeys account and all details. I knew straight away that the text and calls were suspicious. But someone less knowledgeable may have responded and lost all their money by now. If you value your money, privacy and security then absolutely do not order from CDkeys. Its reasonable to conclude from the sequence of events today that CDkeys cannot be trusted. They since emailed me to tell me that my money will be refunded within 5 days. They refuse to tell me why they cancelled the order after taking my money. And now I am being harassed by bank scammers pretending to be from my bank. Avoid them at all costs.”

Helpful Report

Posted 3 years ago

“My Daughter purchased a key from them on the 10/10/21 when we tried to activate the key it said it had already been redeemed she contacted cdkeys support they told her that she was only person the key had been sent to and they could see it had been redeemed (all clearly lies as we found out). They advised her to contact Xbox support. We did so and they were very helpful and informed us the key had indeed been redeemed on the 02/10/21 a full week before she bought the game from CDKeys. We submitted a screenshot of the chat with XBox support and a screen shot of her account proving we had not used the key. They told us to wait another three days which we did now they won't reply to our messages and have not issued a refund or a replacement key. We are now going after them for the money. I have bought codes from them in the past and it's been ok but clearly they're up to some dodgy practices and it's probably 50/50 weather the key they give you works or not (or is stolen). My advice don't buy from them there is a very real chance you will get scammed.”

Helpful Report

Posted 3 years ago

“I’ve been using CDKeys for years and everything was fine until it wasn’t. I purchased a £35 PSN store code from them, and the code they sent me had already been redeemed. I emailed them and they said they would look into it and get back to me but never did. Every time I followed up to ask what was happening they said they were still looking into it. This went on for three whole weeks. At this point I lost patience and opened a PayPal claim. Frustratingly, as there was no proof of who redeemed the code, PayPal sided with them. Now I have lost £30.50 and have no code, and CDKeys could not care less. The most unhelpful customer service I have ever received. I urge people not to use them, you may have had a good experience with them before but believe me, if something goes wrong they will pretend they are not at fault and do absolutely nothing about it. They have lost a formerly loyal customer for good.”

Helpful Report

Posted 3 years ago

“Been over 2 hours since I purchased something and still haven't received the key just says available shortly instant delivery my ***”

Helpful Report

Posted 3 years ago

“Purchased wrong xbox platform so haven’t downloaded key,recieved ticket after getting in touch 3 days ago i STILL havent had any satisfactory dialogue apart from one email with irrelevant information telling me case would be closed if i never answered,im annoyed that my original query was totally overlooked and the lack of communication from the customer service!”

Helpful Report

Posted 3 years ago

“Awful customer service. They refused to refund my money. Will not deal with this company anymore.”

Helpful Report

Posted 3 years ago

“Bought a key and when I received it I input it into Steam. It said it was already used and I contacted steam and cd key support to no avail. Cd key say I used key and steam say it was used by someone else not me. I have sent CD keys numerous pictures of proof that I had not used the key but they just ignore me. Money lost and never ever using this site again.”

Helpful Report

Posted 3 years ago

“no answer was done from them. I requested help so many time but they neglect me...”

Helpful Report

Posted 3 years ago

“Got given a code for a DLC that said it was already redeemed. It's been 5 days and I still haven't been able to get them to give me a new code. I even contacted EA and they said that the code was redeemed but not on my account and the code wasn't even for the DLC that I wanted! I took screenshots of the chat and emailed it to CDKeys and they haven't responded since.”

Helpful Report

Posted 3 years ago

“5 days ago I bought a game that was supposed to be released the same day. The key never arrived and it said 'available shortly'. Contacted the support and one of the agents told me that the keys should be out in 1 hours. Well it's been 5 days. From the first day when I create a new ticket for the support team, they reply apologising for the inconvenience and offering me a refund if I so wish. But when I actually request it, they just ignore it and have been doing that for over 3 days now. If the key works, great! Fast and cheap service. But if it doesn't... You will not get any help from the support team or get your money back.”

Helpful Report

Posted 3 years ago

“I wish i could rate zero everytime i buy from this website sometimes the code is not working and sometimes it wont show up 👎👎👎”

Helpful Report

Posted 3 years ago

“Customer service is bad, if you purchase a code that is invalid do not expect to get a response in a decent amount of time, not even sure it I am going to get the refund or not. would not suggest buying from this company”

Helpful Report

Posted 3 years ago

“After reading all of the positive reviews on trust pilot I thought the purchase would be a simple process however i could not have been more wrong CD Keys have taken my money and have kept it pending without giving me my product when I contacted them they responded by saying that Paypal was at fault after contacting Paypal and my bank they both stated that the money was in CDKeys possession they just had to accept when i tried to contact them again i heard nothing back after numerous emails to the customer support I now have to wait 30 Days for Paypal to refund me if I could give a 0 I would”

Helpful Report

Posted 4 years ago

“Sent wrong xbox code then wouldn't refund me. Customer services is shocking avoid this company!”

Helpful Report

Posted 4 years ago

“company scammed me they didnt send the product”

Helpful Report

Posted 4 years ago

“I have purchased PUBG mobile UC worth of £300 and the the key they provided does not work and contacted customer service no reply . Avoid by all means ..... total scam”

Helpful Report

Posted 4 years ago

“If i could give 0 star i would. I order 2 £10 xbox cards but didnt get them i spoke to someone and got told they would sent me them straight away but didnt ive rang them in united states from uk but the phone rings then says call ended and ive emailed 15 time after that with no reply”

Helpful Report

Posted 4 years ago

“Delivered my preorder key way too late. Huge regrets with the purchase. Never buying anything from them again”

Helpful Report

Posted 4 years ago

“They send me wrong game codes and ignored my messages.”

Helpful Report

Posted 4 years ago

“Bought Microsoft FS2020 for £58.99 The product key could only be obtained by back and forth verification and once obtained would not work with CDkeys account or on Steam. Felt very ripped off. Do not use CD keys unless you can afford to waste money on a product that may not work or waste hours of your time chasing fixes and updates. Very angry about the whole experience.”

Helpful Report

Posted 4 years ago

cdkeys.com is rated 4.4 based on 1,434 reviews