cdkeys.com Reviews

Name: cdkeys.com
Rating: 4.38

4.4 Rating 1,434 Reviews

86 %

of reviewers recommend cdkeys.com

Company Reviews

Questions

Metrics

4.4

Based on 1,434 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how cdkeys.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

cdkeys.com 5 star review on 26th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely ridiculous. I’ve preordered EAFC24 a month ago. And I was told that I will get my key the night before the release. I havent received the code and support has been ignoring me for there days straight.”

Helpful Report

Posted 1 year ago

“I dont even want to give a star, money started coming out of my account unlawfully, i do not know how they managed to get my card details, there has been no email order confirmation either, watch these guys and customer support fails to refund stolen money”

Helpful Report

Posted 1 year ago

“Stole my money. Paid for a pre order, refused to deliver the pre order or return my money”

Helpful Report

Posted 2 years ago

“Attention Warning! CdKeys.com is a fraudulent keyshop. A product that was pre-ordered a long time ago is not delivered, although it is still offered in the store. CDkeys does not give a comprehensible reason for this. The paid purchase price is not refunded, but misappropriated! Attention! The refund of the purchase price is denied! The order has been listed in my CDkeys account since the release of the game. The game is currently sold by cdkeys. A delivery will not take place. CDkeys refuses to refund the purchase price. I am supposed to take a voucher, but for what, because CDkeys does not deliver ordered goods! Furthermore, CDkeys recently manipulated the order details in my account afterwards and removed the button to retrieve the key. I have saved screenshots as proof. CDkeys refuses to state a responsible person and the place of jurisdiction, so I cannot file a criminal complaint for fraud and embezzlement at the moment. Attention fraud!”

cdkeys.com 1 star review on 10th June 2023

Helpful Report

Posted 2 years ago

“Attention warning! CdKeys.com is a rogue keyshop. A product that was pre-ordered a long time ago will not be delivered, although it is still offered in the shop. CDkeys does not give a comprehensible reason for this. The purchase price paid will not be repaid, but embezzled! Attention! The repayment of the purchase price is refused! The order has been available in my CDkeys account since the release of the game as soon as available. The game is currently sold by cdkeys. A delivery does not take place. CDkeys refuses to refund the purchase price. I'm supposed to take a voucher, but for what, because CDkeys doesn't deliver ordered goods! In addition, CDkeys recently manipulated the order details in my account and removed the button to retrieve the key. I have saved screenshots as proof. CDkeys refuses to specify a responsible person and the place of jurisdiction, so I have not yet filed a criminal complaint for fraud and fraud”

cdkeys.com 1 star review on 8th June 2023

Helpful Report

Posted 2 years ago

“Refuse to refund for Dead Island 2 they can't fulfill. I've purchased from them 118 times and this is how thjey treat me. Ignore my requests.”

Helpful Report

Posted 2 years ago

“Terrible, no customer service. They just take your money”

Helpful Report

Posted 2 years ago

“Absolute trash, waste of my $20 never provided a access code.”

Helpful Report

Posted 2 years ago

“Like many others, I bought a code for Hogwarts Legacy and, whilst I was charged (although, luckily it was a pending transaction), I received no confirmation or no receipt. I put in a ticket for support and was responded to within an hour requesting a screenshot of the receipt that I had already said I didn't have. When I repeated this to them, I received absolutely no response. After 24 hours of no response, I put in a second ticket, this time with an attachment of the pending payment in my account. I had a response from another member of the team saying that I would get a update from him when he had some information from the relevant team. After 4 whole days of silence, I replied requesting an update and was only sent an automated holding email detailing a series of issues in handing out codes for Hogwarts Legacy. I replied to this with the relevant information...and received the exact same automated holding email as a response. Another 24 hours later, I once again requested an update and received no response beyond a third rendition of the automated holding email. At this point I lodged a complaint by issuing another ticket. I complained about the length of time it had taken, the lack of human communication and the generally poor customer service that they had provided. As if to prove my point, the person who responded just sent me a copied and pasted version of the exact same automated holding email. My pending transaction will be automatically cancelled by my bank tomorrow as it will be the 7th day that the money has been held back. Something tells me I will not be getting this game. I have previously used this website and have been happy with the service provided. As have many of my friends. This is the first time that something has gone wrong with a transaction that we're aware of. However, whilst this is the first time that I've had to deal with customer support, it has been handled so atrociously that it puts me off buying a single game code from them ever again.”

Helpful Report

Posted 2 years ago

“My worldwide game key wouldn’t activate in my country after purchasing. Support asked for the code which I gave them, then proceeded to ignore all other emails from me. They never responded or fixed anything. They stole my money. Waste of time too.”

Helpful Report

Posted 2 years ago

“Bought a Minecraft key, it didn’t work and they will not refund me or respond to my tickets.”

Helpful Report

Posted 2 years ago

“keys don't work and the help is non-existent, will never use again, advise others to do the same also. ended up having to go to my bank to sort out the matter”

Helpful Report

Posted 2 years ago

“Absolutely disgraceful. My 10 year old used his birthday money to buy a couple of games. Firstly the instructions on how to access the games is poor but when you do mange to work it out, you can't download the games because you need a certain amount of laptop storage! At no stage in the purchase process was this stipulated and they refuse to refund him for the game he can't play because we can't afford to buy a laptop with more storage!!! Customer service at its finest. Well done you a*rse*oles. Wish I had researched them and looked at other reviews beforehand.”

Helpful Report

Posted 2 years ago

“Do not safe yourself a few dollars by buying from this site, it's a 50/50 if the keys work. They are selling used keys, and they state that customer support has a 2 hours response time, that is simply not true, they do not respond to emails, and will do nothing to resolve your issue, i'm on week 2 trying to get my money back, without a reply from them. Will have to trust that Paypal will resolve this in my favour. Scammy company with no regard for their customers”

Helpful Report

Posted 2 years ago

“As with many now I'm starting to have serious issues with cdkeys. Purchased key appears to have been already used and after an initial reply from support requesting I supply further information I've been ignored. Avoid until they get their act together”

Helpful Report

Posted 2 years ago

“This website it’s a scammer I brought a game from them they send me a key isn’t working when i contact them they’ll not trying to fix it or give me my money back avoid this website well scam you in bad way”

Helpful Report

Posted 2 years ago

“I ordered a PS+ card and I immediately went to claim it when the email arrived. I put it in on the playstation app and was informed that it was used. CD said all its keys are new and I must have received it without knowing... My purchase history says otherwise. I was then brushed off saying that I had to fight sony and I would not be getting a replacement. Bizzarly enough, Pay pal sided with them because they could "prove delivery". Delivery of a used code!!!! Anyway check the Better business Bureau page. Many customers have the same issue.”

cdkeys.com 1 star review on 2nd August 2022

Helpful Report

Posted 2 years ago

“Regarding CDKeys.com… COMPLETE SCAM!!! Do not purchase from this company!!! I purchased a 12 month PlayStation Plus Membership from them on 4/30/22. Tried to redeem the code on 5/12/2022. Got an error stating the code I entered was inactive. Contacted customer service. They told me to contact PlayStation Network since it was an issue on their end. Spoke with PSN, they confirmed the CDKeys code is valid but could not get it to work because “the merchant has not activated the code at the point of sale.” Contacted CDKeys again and they asked for a bunch of info like the code (already gave to them), transaction and subscription history with PSN, region, and if I had rebooted the PS5. I responded with all info. They said it would be 72 hours for an update. I told them I wanted a refund and will buy a membership through PSN instead. They said nope - my purchase was not eligible for a refund. THEY SENT ME A NON-WORKING CODE BUT TOOK MY PAYMENT RIGHT AWAY!!! They again blamed PSN! Then said that they hope I can redeem my code soon. 😳 I asked if it would be active and redeemable in a year after my new membership expired. No response until today when I received this: Hello, Our system shows that the code for your order has now been successfully redeemed. We hope this means that you're now enjoying your purchase! If there's anything else that we can help with, please let us know. Kind Regards, Jessica L Support Ace | CDKeys Customer Support I checked my account and only the full price membership is there. I DID NOT REDEEM THE CDKEYS CODE!!! They are taking no responsibility for their error and have stolen my money!!!”

Helpful Report

Posted 3 years ago

“As you will see many others complain, this company will not make it right when they sell you a code that doesn't work in your region. I bought a world wide copy of RE7 gold, along with 3 other games. The other 3 games worked fine, but RE7 code was not valid in US. I submitted a support ticket and was asked to provide screen shots of my Steam library, code being entered, and error generated with system time visible in each screen shot. I provided said screen shots clearly showing that the code was rejected for wrong region. The reply was dead silence. No reply ever. A sure sign of guilt if I ever saw one. I was then forced to submit a PayPal claim, which was also somehow rejected for lack of documentation. I had provided the same screen shots to PayPal, and no further documentation was ever asked of me. Thankfully, when I called PayPal to discuss the closure of my case the rep agreed that I had provided sufficient proof of my claim and refunded my $11.99 more than 3 weeks after the initial support ticket. Hardest $11.99 I ever earned, but it was the principal of the matter I was fighting for. Be prepared to fight for your refund if you get a dud code, and make sure you use PayPal for protection.”

Helpful Report

Posted 3 years ago

“Bought a "worldwide" key 10 days ago and it said it wasn't valid in my country (U.S.). Sent in a support ticket, got a response an hour later. They said to send pictures of the problem so I did. after that I have gotten no response. I have emailed them, messaged their social media, and called them to no avail. DO NOT BUY FROM THESE PEOPLE THEY ARE SCAMMERS OUT TO STEAL YOUR MONEY. At this point I'm sure all their positive reviews are fake. Wish I didn't trust the stupid trustpilot rating. If you want a key just go to instant gaming. They've never let me down except when they don't have something”

Helpful Report

Posted 3 years ago

cdkeys.com is rated 4.4 based on 1,434 reviews