“Cerebral has been a lifesaver for me! I don't drive and rarely have a ride anywhere, so when I moved to a totally new city and state I needed to find a doctor quickly. Cerebral takes care of everything. I don't have to bug anyone for a ride or ride a bus to get to a doctor and the price is a fraction of what I was paying to see a doctor and get my medication. Highly recommend!”
“You guys have been amazing every step so far, so please let me tell you how much it helps to finally feel like I have partners in battling this mental state that has loomed and over me so long.”
“I spoke with Medina Kay and she was courteous and professional she helped me resolve my issues promptly I couldn't have received better support from anybody. I am thankful to her specifically for resolving the issue I had. Thank you very much Medina. They were truly kind and fair.”
“So far so good with Cerebral! My first telecall when I first signed up went very well. I was still very emotional over my dads passing and having someone listen and want to help is more than I could have asked for. Thank you!!!”
“I thank you Eileen and the team for being here with me on this journey to be my best self. Y'all are so supportive and give clarity. I am blessed to have found people who walk the walk. Thank you so much!”
“I greatly appreciate everything Lori helped me with and I really value how Lori helped me learn to better myself and get closer to the person I want to be. All the best !”
“Thank you so much!! Im excited to keep progressing forward 😊 thank you again for talking with me today, It can be hard for me to open up sometimes and talking with you really feels nice to just let it all out!!”
“I think this program is really helpful I’m thankful for it everybody that I’ve dealt with so far has been amazing and I think that their program is great thank you guys”
“I just wanted to say thank you to my team. I’ve finally started to feel better. I have more energy and am not having as many anxiety or panic attacks. I feel like I have a long way to go to be back to my regular self, but thank you for being flexible and trying different medications/dosages. I really appreciate providers who listen and believe my experience.”
“Thank you for being such kind energy always. It’s been a rollercoaster of emotions, but your support alongside my friends and family have made things much easier to bare.”
“I got so much out of talking with my therapist this morning, thank you so so much! She has given me hope!! I feel better than I felt in a long time. Thank you again”
“I have been on Prozac for over 15 years, and I have had 3 separate doctors during that time. None of the doctors had ever actually stopped and asked how I was doing, after asking if the medication was working. I was never given guidelines on how to manage living with anxiety/OCD. Whatever I have learned was what I have taught myself. Coming to Cerebral I have felt heard from the first step. I was given links on coping and living. I was never offered counseling options by any of my previous doctors; having that option with Cerebral is amazing.”
“The availability of therapists was limited. It took 2-3 weeks to get my first prescription. And when I decided to cancel, they charged me anyway. Do not recommend.
Update: my first cancellation request didn’t get finalized by the representative assisting me. So that’s why I was charged for another month. I started the cancellation process again and was refunded that month. However, I was then charged for medications the day after my cancellation took place. This was also refunded after I contacted them. HOWEVER. It should be noted that I previously requested that my prescriptions be sent to my local pharmacy so my insurance would cover the cost. And this wasn’t done.
So overall, I still do not recommend.”
Hi Eleia,
I am really sorry to hear that you may have had some difficulty in using or canceling our services. It's important to us to continue to improve our services. We strive to provide timely access to quality, affordable mental health care, and it sounds like we could have supported you better. This is disappointing to hear, and I appreciate you sharing this experience.
If there is anything I can do to assist, please do not hesitate to reach out to me at (415)403-2156 or support@getcerebral.com and ask for me. I look forward to hearing from you and helping in any way I can.
Best,
Molly V.
Cerebral Coordinator
