“They are wonderful I was skeptical at first but they proved to be very reliable. I got my medications within a few days and there was sent to my local pharmacy. Anytime I had a question they got back to me in a reasonable amount of time. Overall I couldn't be happier.”
“The medical and mental health teams are excellent. They not find the best medication but the threapist - Tahirat is compassionship and can quickly access the root cause of underlying mental health issues. This is the cornerstone of treatment, pinpointing the underlying causes. Talking with her makes me feel much better, of course these issues can't be reconciled overnight but in a relatively period of time I'm feeling much. Albeit a work in progress.”
“Brynna Clary was absolutely amazing. She made me feel so comfortable. That was the most positive experience I've ever had with any kind of health provider (mental or physical health).”
“Thank you for helping me understand my emotions better- truly it helps me understand how to get better and understand where I am at. I just need to remind myself that this is a journey and it won’t be fixed over night.”
“Everyone has been above and beyond kind and caring and wanting to help me! I guess the only thing I would have to say and why I didn't give a full 5 stars is only because you don't get much time to talk with your counselor or prescriber. And that disappointed me.”
“Awesome thank you for clarifying you guys are great at getting back at a reasonable time and I just kind of decided that I should’ve went with that in the first place. Thanks again!”
“I was just wanted to say I had the best visit with Mallori today! She made me feel so listened to and understood. I am so excited to make progress and looking forward to the future! My visit with Julia a few weeks ago was awesome also and I just really can’t wait to see my energy go up and actually be able to do normal, happy things”
“I have had one therapy appointment and was charged for two months after 3 cancelations by cerebral. I will be canceling asap due to poor payment and support.”
Hi Benjamin,
I'd like to sincerely apologize for the difficulties you faced with utilizing our services. It is unfortunate to hear that you were not satisfied with our services, and I'd like to see what I might be able to do to make this situation better for you.
Please feel free to reach out to us by phone at (415) 403 - 2156 or by email at support@getcerebral.com and ask for me directly. I'm happy to assist in any way I can.
Kindly,
Stefanie H.
Cerebral Coordinator
“I absolutely LOVE Cerebral. I had a medication emergency and no insurance. I was able to get an appointment within two days of signing up. Accessibility is extremely important to me. I cannot recommend this app more!”
“Have over paid for first month. Did not received ANY services first month. Was almost charged double for second month and still have not received services, after medication provider stated they don’t provide the medications I take.
Still no refund for first month! Unable to cancel services! Filled out form and still unable to cancel services!”
Hi Dannielle,
Thank you for taking the time to share your feedback with us. I apologize for any difficulties you faced in utilizing or canceling our services. It is disappointing to hear you encountered challenges in this process.
I would like to see how I may be able to help. Please reach out to me at (415)403-2156 or support@getcerebral.com and ask for me directly. I look forward to talking with you.
Warmly,
Stefanie H.
Cerebral Coordinator
“I thought it would be a good alternative but it’s hard to get an appt and the response time is lagging. I’m going to have to look for something else.”
Hi Jada,
Thank you for reaching out to us about your experience. I am sorry to hear that you may not have been satisfied with your services. I can understand how waiting for an appointment can be frustrating.
I would like to see how I can help as well as work to repair your trust in Cerebral. Please feel free to reach out to me at (415)403-2156 or support@getcerebral.com and ask for me. I look forward to hearing from you.
Kindly,
Molly V
Cerebral Coordinator
