“Please don’t sign up with them. I asked for a cancellation and they pressured me into just pausing my account during the pause, my cc got stolen and was cancelled and a new card issued. All other services tied to that card were unable to charge it (utilities, car note, Spotify, Netflix) however they managed to charge the cancelled card. I immediately asked for a cancellation and refund as I hadn’t used the service in months due to financial reasons. However they denied the refund even though support initially told me they did cancel and refund. I’ve tried speaking to multiple support agents and requested to speak to a manager which they said also denied my request, so I was gonna chalk it up and try speaking to my care counselor, however they suspended the ability to even speak to any counselors or use any of their services even though they charge you for a full month and it shows it’s set to cancel on 7/17.”
Hello Mary,
I appreciate you taking time to share your feedback and experience here with us at Cerebral. I am sorry to hear that you may have had trouble cancelling your account. I can understand your frustration, and would be interested in looking into this further to see if I could assist.
To get in touch, feel free to reach out to me at (415)403-2156 or support@getcerebral.com and ask for me directly. I look forward to hearing from you.
Best,
Stefanie H.
Cerebral Coordinator
“I’ve heard great things about Better health so I figured cerebral wouldn’t be the same, but my experience here has been less than satisfactory. My appointment was canceled on me twice so I never spoke with anyone the first month, and I was charged a second time without having met with anyone yet.”
Hi there Shannon,
I apologize that you may have faced difficulties in utilizing our services. We are constantly working to improve our services, and we appreciate you taking the time to share your feedback with us. We value all feedback that we receive, and I would like to take this opportunity to learn more about your experience and see what I may be able to do to assist.
Please feel free to contact me at (415)403-2156 or support@getcerebral.com. I look forward to hearing from you.
Best,
Stefanie H.
Cerebral Coordinator
“I signed up over a month ago and my provider has such a full schedule I wasn't able to schedule for a month. I can't necessarily schedule during the day unless it's Fridays. Unfortunately, I had to move it out another week due to a scheduling issue on my end, but I've paid for two months and haven't even had my first session.”
Hi Pauline,
Thank you for taking the time to share your concerns. I apologize that you may have faced difficulties in utilizing our services. It is disappointing to hear that you have been experiencing challenges with scheduling your appointments. I would like to take some time to further look into these issues and assist however I can.
Please feel free to contact me at (415)403-2156 or support@getcerebral.com and ask for me directly. I look forward to speaking with you.
Best,
Stefanie H.
Cerebral Coordinator
“Always wanted to receive mental health treatment and cerebral makes it so easy to connect with them right from ur phone. I absolutely love my experience so far, I am able to direct message them and receive a quick response each time. I am happy with my treatment plan, my provider and my care counselor.”
Hi Itzel,
We appreciate you sharing your feedback about your experience with Cerebral. It is disheartening to hear that you were not satisfied with our services. I'd like to see what I might be able to do to make the situation better. I would like to take some time myself to hopefully help repair your trust in Cerebral.
Please feel free to reach out to us by phone at (415) 403 - 2156 or by email at support@getcerebral.com and ask for me directly. I'm happy to assist in any way I can.
Warm regards,
Stefanie H.
Cerebral Coordinator
“I appreciate the fact that I have a counselor and a prescribing Dr., and a coordinator to help me communicate with them. However, I just started on higher doses, per the Dr.'s orders, and I have concerns about my symptoms and side effects, and asked to speak to the Dr. about it, two weeks ago, and haven't heard from her yet.”
Hi Erika, I want to thank you for taking the time to share your feedback about your experience with Cerebral. It is disappointing to hear that you received less-than-satisfactory care. This is not the standard we hope to set at Cerebral, and I apologize for any difficulties you faced.
I would like to take some time to better understand your experience and see if there is anything I can do to help repair your trust in Cerebral. Please feel free to reach out to (415)403-2156 or support@getcerebral.com and ask for me directly. I look forward to hearing from you.
Best,
Stefanie H.
Cerebral Coordinator
Hi there,
We appreciate you sharing your feedback about your experience with Cerebral. It is disheartening to hear that you were not satisfied with our services. I'd like to see what I might be able to do to make the situation better. I would like to take some time myself to hopefully help repair your trust in Cerebral.
Please feel free to reach out to us by phone at (415) 403 - 2156 or by email at support@getcerebral.com and ask for me directly. I'm happy to assist in any way I can.
Warm regards,
Stefanie H.
Cerebral Coordinator
Hello,
I appreciate you taking the time to share your feedback about your experience with Cerebral. We are striving to provide access to affordable, quality mental health care, and we value all feedback that we receive. We’d love to find a way to make Cerebral better work for you in exchange for your time and feedback and to hopefully help repair your trust in Cerebral.
Please feel free to contact (415)403-2156 or support@getcerebral.com and ask for me directly. I'd be happy to assist.
Best,
Stefanie H.
Cerebral Coordinator
“I like the idea of Cerebral a lot, but I think that there are still some things that need to be figured out. For instance, I think there need to be more common insurances that are more widely accepted. While my medication is covered, the actual use of the platform is not, and it's an added stress to have to worry about how I'm paying for this.
Then I feel like there is a sort of lack of communication on how the whole thing works. Like how many times am I allowed to reach out to my care provider through text, and what are some of the expectations of the appointments that I do have, I'm just not entirely sure how all I'm supposed to be supported or if I signed up for a package that doesn't really have those benefits.
But there are good things about it too. I love that they ship your medication right to you and all my providers have been super friendly and kind.”
“if i could rate this service it would be a 0. Do not use this service. They are horrible and very unresponsive, they do not communicate with each orher and not helpful. do yohr research and make sure you use a legit conpany.”
Hello,
We appreciate you taking the time to share your feedback. As a mental health company, we are wholeheartedly focused on improving the well-being of thousands of individuals who may not have had access to, or the means to afford, quality mental health care. I sincerely apologize that you may have faced difficulties in utilizing our services. It is disheartening to hear that you did not receive the support you were looking for.
In any event, I would like to take some time myself to hopefully help repair your trust in Cerebral. To get in touch, please feel free to contact (415)403-2156 or support@getcerebral.com and ask for me directly. I'm happy to help however I can.
Warmly,
Stefanie H.
Cerebral Coordinator
“The Cerebral app has completely changed the way to approach and manage your mental health. From convenient video calls with your providers and medications shipped directly to you, to affordable services, you wouldn't want to bother with themore "traditional" psychiatriatic process. I highly recommend this to anyone who wants to streamline their care services.”
“I wish with the counseling package you get more than one session a month. I feel like two would be a better option then capping it at one and then charging $30 per additional session. Also, I wish Cerebral sent out notices of when they will charge something instead of just seeing it was charged and not seeing any type of notice. For example I was getting small charges and had no clue what they were for until I saw that my medications were the same pricing.”
“at first I was thrilled to be working with cerebral. now all it comes down to bill after bill after bill. I even referreed a friend last month and she is leaving for practically the same reason. I'm so embarrassed.”
Hi Teresa,
Thank you for taking the time to share your concerns. I apologize that you may have faced difficulties in utilizing our services. It is disappointing to hear that you did not receive the support you were looking for. I would like to take some time to further look into these issues.
Please feel free to contact me at (415)403-2156 or support@getcerebral.com and ask for me directly. I look forward to speaking with you.
Best,
Stefanie H.
Cerebral Coordinator
