“I very much appreciate the help I have gotten from cerebral, but it has flaws. For example, I cannot directly message my physician and have to go through someone to get answers. The messages often take a day or longer to get responses. For a $100 a month I would like to be responded to in a timely manner.”
Hi Angela,
We really appreciate you taking the time to share your feedback about your experience at Cerebral. As a mental health company, we are wholeheartedly focused on improving the well-being of thousands of individuals who may not have had access to, or the means to afford quality mental health care. Feedback like yours helps us to improve our services.
I would like to sincerely apologize for any difficulties you faced in utilizing our services. It is disappointing to hear that you received less-than-satisfactory care. In any event, I would like to take some time to learn more about your experience.
Please feel free to reach out to us by phone at (415) 403 - 2156 or by email at support@getcerebral.com and ask for me directly. I'm happy to help in any way I can.
Warmly,
Molly
“My counselor is great... I haven't ever talked to anyone about anything that has or going on in my life and to be quite honest, I was nervous before speaking with her. But in only a few min of visiting with her I let that guard down because she was just easy to talk to. No judgement. My caregiver on the other hand, I'm having to get a new one and we're kind of going round and round about my medicine. Will update when I get a new caregiver”
“I’m in my first month. So far, I received medication very quickly and efficiently. The counselors and prescribers are amazingly friendly, understanding, and easy to work with. The assessment is quick and it’s good that they have you take the assessment over too. Care Team answers quickly and the quality of care is high. I recommend Cerebral to all. It is a great option for uninsured/underinsured and for the insured that can't get an appointment quick enough. I'm feeling sooooo good and it makes me happy to know I've got a full team to support me.”
“If you are having major anxiety or total insomnia, go to an actual doctor. I was prescribed an anti depressant for anxiety and an anti histamine for sleep. Neither worked and if I wanted an antihistamine, I could have bought some zzzquil.”
“I was able to speak with Andres and I am feeling much better....I appreciate all of you reaching out, as I just feel out of control in those moments of anxiety. Thank you from the bottom of my heart for being so supportive! It makes this journey more bearable.”
“I just want to thank you guys for this service. I had chronic depression and anxiety for 30 years, and the main impediment to getting treatment was that I thought it would be terribly complicated and expensive. Cerebral was neither of those things. My care providers have made this so simple and easy—-my highest hopes and none of my fears have been realized during this process. Keep it up, because this makes a huge difference.”
“I researched for a long time to find the right website for my mental health and finally decided on Cerebral. I am so glad I did!!! I don't have insurance and needed mental health care badly. My Cerebral doctor and my care counselor are amazing and truly help me through things. My care counselor makes me feel validated and she is excited for my small accomplishments. I could not recommend this service more!! I will be staying as long as I can!”
“I love Cerebral. I have really gotten along with my therapist from the start. Our sessions are one of the highlights of my week because I truly feel heard and we are working towards the same goal: a happier, healthier me. My experience all around has been great and would highly recommend Cerebral to anyone who is looking to do therapy and medication management online.”
“I have made so much progress since my last session with my counselor. I really believe I'm going in the right direction. Thank you for all the guidance and support!”
“As of right now I am not satisfied with your service. I was told by my doctor to change a medication. So I told my counselor. And I still have not heard anything from them nor has my medication been changed.”
“It's just been rough, but you guys have been so wonderful. I really appreciate all of the support. I love Emily, and I loved the NP I spoke to, Sabrina. I have only met with her once, but she was so great!”
“Its life changing. Ive struggled with mental health issues for the past 16 years and have never had the financial means to help manage it because insurance is so expensive. This program makes it easy, comprehensive, and has a very patien-centered approach that made me feel immediately at ease.”
