“Many doctors recommend therapy, but I don't have time for that, but maybe this, this is something that I can do from my car. Maybe this is something I can actually commit to and stick to. I can't not do anything.”
“I am very happy with the care I have received at Cerebral. The staff is so knowledgeable and helpful. The only issue I had was with making appointments. I was confused at first why I was making two appointments different people. I later learned it was the practitioner and the therapist. Maybe make that idea a bit more clear or user-friendly? Also I like to make my appointments right after the last session, but the app does not allow me to do that. I have to wait a few days. Is that a feature that can be changed? Overall, I am very satisfied with my experience.”
“I have tried a lot of different online companies and this is the first one that has an app that I actually want to use. Everything felt easier because of the way the app was set up”
“The clinicians are caring and completely amazing. They are there for their patients during their most vulnerable times and helped me immensely. I am very happy with my journey using Cerebral. I highly recommended this service!”
“I thought the initial evaluation was great. However, when it came time to actually write for medications they kept telling me I needed to be evaluated by someone else. The next evaluation date was a month away. I made my needs known and I was put in touch with someone who offered discounts on counseling and was apologetic about the wait but could not speed up the process. My advice would be to get your journey started early because there may be a wait time involved.”
Hi Shannon,
We appreciate you taking the time to share your feedback!
I'd like to sincerely apologize for the difficulties you faced with utilizing our services. We do have a considerable client base that significantly benefits from our services, but that still doesn't make it any better knowing that you faced less-than-satisfactory care.
As a mental health company, we are wholeheartedly focused on improving the well-being of thousands of individuals who may not have had access to, or the means to afford, quality mental health care.
In any event, if there is anything else I can do, please feel free to reach out to us by phone at (415) 403 - 2156 or by email at support@getcerebral.com and ask for me directly.
Warmly,
Molly V
Cerebral Coordinator
“Thank you for the extra help and time Molly V! I also have to say that I was pleased that I could get a script quickly-- the wait times to see a psych these days are waaaaay too long.”
Hi Paul, Thank you for taking the time to share your feedback about your experience at Cerebral. It is important to us to continue to improve our services. I apologize for any difficulty you faced in utilizing our services, and it is disappointing to hear that you received unsatisfactory care. In any event, I would like to learn more about your experience and work to repair your trust in us. Please feel free to contact me at (415)403-2156 or support@getcerebral.com. I look forward to helping in any way I can. Best, Molly V Cerebral Coordinator
“I’ll definitely stay for the counseling because it’s been amazing. Rosa was such a huge help when I was in crisis, and I’ve enjoyed getting to know this app!”
“Have been going back and forth for weeks via the app and finally got a provider aligned and was sent the wrong link for only 15 mins vs. 30 and then when I requested a new link for the proper amount of time - would have to wait at least a month. Completely unacceptable from a customer / client standpoint. i would like a full refund given I was charged right out of the gate and have been (what feels like) being kicked down the line and haven't accessed any of the "great" functionalities of the site. Would just like my money back so I can invest it into a provider / mental health service that can actually provide me the service I have been charged for.”
Hi Jennifer,
I am so sorry for any difficulties you encountered while utilizing our services. I can understand your frustration. We at Cerebral are glad that you have taken this opportunity to share your experience, and we are working to improve our services.
In any event, I would like to learn more about your experience and see what I can do to help. Please reach out to me at (415)403-2156 or support@getcerebral.com and ask for me directly. I am happy to assist in any way I can.
Kindly,
Molly V.
Cerebral Coordinator
“I am thankful for Cerebral, as it is almost impossible to find a psychiatrist locally. Without this service, I would be lost. I am thankful for the compassion of the Cerebral team, as well as their knowledge and professional approach. Thank you!”
“I feel like I am Finally receiving the care I need to learn to work through my depression and extrene anxiety. Sometimes I feel like I need something more on top of the medication for my anxiety. But I am pleased an look forward to each session. Thank you.”
