bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,417 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,417 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

Write Your review

Tell us how bp pulse made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

bp pulse 3 star review on 23rd August 2026

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had the offer of a free charger with my Mercedes bought in December. I have been in communication with BP Chargemaster since 18th December, completing forms and providing photos and information. I have been asked for the same information on multiple occasions. I have had to chase them up myself and have been told on three occasions since 12th January that my installation was with the scheduling department to arrange a visit and that it would be given priority. I have not been contacted by them at all. I don't feel that they care about customer service at all. I am surprised by all of the positive reviews, as that does not reflect my experience at all. I thought that BP were a decent company, but no longer.”

Helpful Report

Posted 5 years ago

“Although I have given one star, this is actually far too high a rating given the horrible customer service I have received. I paid the initial charge then heard nothing for weeks and had to phone to find out what was happening. Had to upload photos to their site. Later told photos were no good. Eventually after much chasing on my side was told I needed to get my electricity company to install a special switch (£100) and that chargemaster would need to charge an additional £50 to instal an additional switch. Finally given an installation date, only to be told 2 weeks later that more photos were needed and that installation date would not be met. Ordered charger 2 months before picking up car. Have had car now 1 month with no means of charging at home. Still no clue about when charger will be installed. Was recommended BP chargemaster by Mitsubishi but have now heard of other dissatisfied customers. Worst customer experience in my life - I can't believe they are part of BP.”

Helpful Report

Posted 5 years ago

“I placed my order for a home charger in October and duly parted with my money. Looking through the reviews on here they read like a carbon copy of my own experience. No one ever bothered to contact me to update the progress. When I finally did get a response it was only to request the information on the installation that I had already provided. Two months later they had the nerve to blame Scottish and Southern and tell me it was my job to get in touch with them to request an inspection of my installation. After I cancelled the installation last week they emailed me asking for more information on the installation! I still haven’t had my refund. I think it’s particularly shocking that this shambolic company is certified under the government grant scheme. Even my letter to the CEO went unacknowledged. Truly rotten!”

Helpful Report

Posted 5 years ago

“I started my order on 23rd December 2020 when I took delivery of my car. Over the Christmas period I provided all the photographs required for the team to confirm that they could install the charging unit. On the 6th January BP contacted the network provider to confirm there was sufficient capacity to install the unit. Since then everthing has stopped. I have chased the installation weekly but nothing has happened. This is not acceptable, BP appear to have sat on their hands whilst waiting for the response of a third party, rather than proactively moving the installation forward. 5 weeks since I took delivery of my vehicle I am still waiting for an installation date. If you try and phone BP to ask any questions, make sure you set aside at least an hour to wait for them to answer the phone, they appear to be totally understaffed and it appears to me that there is no urgency and if there is a third party who can be blamed for the delay that is sufficient to do nothing further. I complained about this yesterday to the Customer Service Adviser who was going to look into it and come back to me the same day. The sun set on yesterday without a response, and its about to set again.....”

Helpful Report

Posted 5 years ago

“The worst customer service I have ever experienced! It took 4 months for the installation to take place & then only after I had involved my Mercedes dealer! Twice I was told the installation was ‘ good to go’ only to find that it wasn’t.”

Helpful Report

Posted 5 years ago

“Very good customer service, there was an issue with a charging point in which the charger would not allow the lead to disconnect, we were unable to resolve the issue however the lead did eventually disconnect and engineers are looking into the issue. Iqbal on the phone was great and helped go through all of the possible solutions. Even though we couldn't get to the bottom of it he was nice on the phone and understood the situation. Hopefully the engineer who looks at the charging point tomorrow can make sure the point is okay to use for the future.”

Helpful Report

Posted 5 years ago

“Inefficient service, especially after approval for charge point granted- had to contact you several times to get installation date. Instructions were unclear and a mystery to 2 qualified e!electricians. Your non ReD requirement is illegal in N. Ireland. One star would have sufficed. However, the subcontracted who finally installed the charge point was excellent, hence 2 stars.”

Helpful Report

Posted 5 years ago

“I was experiencing real problems using a charging unit and with my account, having topped up £20 which didn’t appear and the contactless unit not working I called in and spoke with Iqbal. He was extremely friendly, knowledgable, and very helpful to resolve my issue! He worked very quickly to get me charging - and after 30 mins of me fiddling around myself trying to get it to work it was a real pleasure speaking with someone who could help! Iqbal is a real treasure to the BP Chargemaster team and I now have absolutely no hesitation using these points again!”

Helpful Report

Posted 5 years ago

“It is a real shame that we're not able to put a zero-star review. We've been waiting since the start of December. We submitted the relevant pictures, got told we'd be contacted with an installation date. We contacted the company on numerous occasions for updates, got asked for more pictures, and again no success. We've now got the lease company involved, and suddenly received an email, again saying that we'll be contacted with an install date. The challenge is that maybe the company really doesn't care, because they have so many positive reviews, they don't mind a few negative ones. Which is totally the wrong attitude. Maybe what needs to happen is for there to be some regulator that can be approached and these customer delays and complaints properly investigated. Anyway, if you're looking to get a charger installed then unless you've got a confirmed installation date, be very careful.”

Helpful Report

Posted 5 years ago

“Unfortunately there is no 0 star option so I had to give one star. The most horrible costumer service by far. I applied 3 months ago for a home charger which they made me pay in advance. Ever since, no progress with the application, no updates, no communication, no answers to emails or phone calls. All BP Charhemaster did was taking my money and now I regret I chose them. I trusted Mini who recommended them but now I wish I had chosen someone else. I have contacted Mini and they told me that they are receiving complaints from other costumers with the same issues.”

Helpful Report

Posted 5 years ago

“I have been trying to get a charger installed since November. The application process is very long and drawn out and I have been waiting for an installation date since December. They say I will be contacted by the installation team but to date that has not happened despite chasing. If I was you I would go to a more reliable company as they are obviously not resourced to deliver a quality service. Not what you expect from a brand like BP!”

Helpful Report

Posted 5 years ago

“Your representative Magdalena was very helpful and efficient in resolving my on going issue. Thank you”

Helpful Report

Posted 5 years ago

“Struggling to get an install date after a month of me sending photos to them. When I call I barely get a sentence out and they keep putting the phone down! Looking at the other reviews this isn't uncommon with this company and I doubt I'll actually get a EV charger installed.”

Helpful Report

Posted 5 years ago

“Started the installation process in September and still no date for completion. We have sent over 20 photos and estimates of required cable etc etc. I am not a surveyor this is not my job. They never answer the phone and emails are signed by a different engineer every time.”

Helpful Report

Posted 5 years ago

“Terrible company to deal with! Impossible to contact. The installation of the home charger was part of the deal when we purchased our Renault Zoe but three months on they still haven’t installed the charging point. We are forced to charge through Street charging units (source) which are more expensive than conventional petrol fuel.”

Helpful Report

Posted 5 years ago

“I have contacted you and I'm still waiting”

Helpful Report

Posted 5 years ago

“Do not use this company. Extremely poor service when trying to arrange an installation. Was told to have an isolation switch installed in my fuse box. I queried it but was told to go ahead. When the engineer arrived, he said it was clear from the photos which I had submitted that the isolation switch was not needed. He removed it. I asked BP Chargemaster (now BP Pulse for a refund) which they agreed to on December 2 2020. It is now January 12 and no refund. The staff who you email and speak to seem to have no knowledge at all. Worse than this is that I was given the wrong information about claiming the EST grant of £300. I have raised it with BP Pulse and unsurprisingly, no-one will reply to emails. Phone calls are ridiculous as no one picks up your call. At present, i am £350 out of pocket. I will escalate this with an external agency as a company should not treat customers like this and, having read all of these reviews, there are many of us in similar positions.”

Helpful Report

Posted 5 years ago

“Awful customer service. Mercedes referred me to them for a home charger - After the ridiculous amount of pictures I've had to take for them, get an electrician in to put an extra switch on the fuse box, I'm now being ask for pictures of my gas and water earthing. It seems like it's any excuse to delay sending an engineer it to fit the box. Mercedes have told me to raise it to a manager at BP - I tried and was passed around the same people for 25 minutes without actually speaking with a manager!”

Helpful Report

Posted 5 years ago

“My initial home installation would not work with my new car so I tried through their website to get an upgrade (Nov 2020). This took weeks of back and forth by email. This cost me £500 to upgrade something only 3 years old and the installation date given was the 4/1/2021 between 12 and 3 pm. They didn't turn up, I then got an email cancelling the visit. No consultation!! I was then given a new date over three weeks away 22/1/2021. Again I was not consulted if I could even be available that day.”

Helpful Report

Posted 5 years ago

“Charger installation went smoothly and initially charger charged the car (although timed charges never worked). On 6th December I phoned BP as the charger has stopped working. They said an engineer would come out, but they then stopped communicating with me and just ignore my emails. I now have to drive to a motorway service station to charge the car and sit and wait for it to charge.”

Helpful Report

Posted 5 years ago

bp pulse is rated 3.9 based on 4,417 reviews