Chi Chi London Reviews

Name: Chi Chi London
Rating: 1.19

1.2 Rating 226 Reviews

4 %

of reviewers recommend Chi Chi London

Company Reviews

Questions

Metrics

1.2

Based on 226 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Chi Chi London made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Chi Chi London 1 star review on 14th March 2023

Sally Love

Chi Chi London 1 star review on 14th January 2023

Jeanette Holland

Chi Chi London 1 star review on 30th July 2022

Lynn

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Day 36 of waiting for a refund. Shocking customer service, very little to no communication via email and Social media. I'm a loyal Chi Chi customer but will NEVER but direct from this company ever again. Shocking.”

Helpful Report

Posted 9 months ago

“DO NOT !!! Use this so called company a bunch of crooks waiting 5 weeks for refund SHOCKING had a voucher for half as it wasn’t eligible for a refund??? Poor quality garments poor customer service *ukin poor all round”

Helpful Report

Posted 9 months ago

“I wish I’d never ordered from them. Bad customer service. I’m waiting 2 months on a refund. They don’t reply to emails.”

Helpful Report

Posted 9 months ago

“Still waiting on refund !!! After 2 months please don't use this company they are just taking peoples money !! Don't know how they are getting away with it .”

Helpful Report

Posted 9 months ago

“DO NOT USE THIS COMPANY !!! 42 days and still no refund !!! No reply to any emails only automated ones, no reply to any messenger messages, no reply to any twitter messages, and an automated message on the phone line that says they're are busy and it cuts off !!!!! Wish I had seen the endless crappy reviews before ordering !!! Still owed over £100”

Helpful Report

Posted 9 months ago

“Returned 2 dresses over 6 weeks ago and am still waiting for a refund. They have acknowledged the return but still no refund, I feel robbed and cheated, especially as they refuse to get back to all the emails I’ve been sending. Potential shoppers, don’t give these thieves your money as you will never see it back if you return anything. AVOID, AVOID, AVOID”

Helpful Report

Posted 9 months ago

“Ordered two dresses, returned one and still waiting on a refund it’s been well over the 28 day period was returned 27th scanned into the warehouse on the 6th and told multiple times that it is being issued still nothing. Used the company for years for occasion wear but would not use again after this”

Helpful Report

Posted 9 months ago

“Really wish I had read these reviews before I ordered still waiting for my 200 pounds refund it has been 6 weeks and still no sign of u cannot contact the company on the phone conveniently and this company should be reported to the standard agents company”

Helpful Report

Posted 9 months ago

“Waiting for a refund, it has been 2 months!! Made a complaint, Trading Standards are investigating. Google this company, read the reviews, they should be closed down. Thieves”

Helpful Report

Posted 9 months ago

“Just can't get a refund scanned in on 22nd June now 11 August still no refund taken up with resolver still no refund don't use this company”

Helpful Report

Posted 9 months ago

“I sent my order back to the warehouse on 26th June, which customer services said they received. Customer services said could take a month but now its been over 6 weeks and still they haven't refunded me. They are not reply to my e-mails and you cannot ring them. Do not order from them !!!!!!!”

Helpful Report

Posted 9 months ago

“I returned an item to Chi Chi London over a month ago. I was not able to contact their customer service via telephone, so I sent them an email with proof that they had in fact received the return item and that I required my refund. To date, one month on, I am yet to receive my refund of £62.49. I am not a happy customer and will never use them again nor recommend them to anyone else. I fail to understand why they find it necessary to hold on to their customers funds after the item or items have been returned. This is not a reputable company.”

Helpful Report

Posted 9 months ago

“Nearly a month since they received my return and I am still waiting for refund. I have never had to wait so long for a refund before from any other company. Not happy”

Helpful Report

Posted 9 months ago

“Would give zero stars if possible, waiting 4 weeks and still no refund has been actioned 👎🏻👎🏻👎🏻👎🏻👎🏻”

Helpful Report

Posted 9 months ago

“Ordered 2 jumpsuits both sane size by mistake.emailed them to ask if they could amend my order before it was despatched.email came back to say they couldnt amend the order so they cancelled the full order and still took the payment of 111.60 out of my bank.i then emailed them to ask when i would get the money back for an order they cancelled and still took payment for and guess what no email back with response.this is wrong on so many levels.dont think i will ever order from them again.i was very nice in my email but i am disgusted with this company”

Helpful Report

Posted 9 months ago

“Reading these reviews... if I don't get my money next week. Which will be 40days, I am reporting this company to small court claims... Done it before with different scammers and they paid £... in the blink of an eye. Not that rich to let them keep £300.”

Helpful Report

Posted 9 months ago

“Complete and utter waste of time They do not refund you even after waiting the stated 28 days You get replies saying your in the Que for a refund and you wait and wait and wait I have reported them to PayPal and instagram and will be taking it further My quess is they are making a loss and will shortly go into administration”

Helpful Report

Posted 10 months ago

“I should have read the reviews before I ordered from them. I am now Scared 😟. Don't know how to contact them. They own me a returned of £60.”

Helpful Report

Posted 10 months ago

“I ordered a dress which wasn't suitable so I returned it. In the small print it says refunds can take up to 28 days. When it was approaching 28 days, I contacted chi chi who told me it would take 28 days for refund. When it came to day 29, I messaged again with no reply then a couple of days later with no reply. I then disputed the transaction with my credit card. The next day chi chi emailed me to apologise for the delay and their refunds team are working on it. Now day 36, my credit card messaged me to say that they will refund me tomorrow. Lovely dresses but not worth the hassle of the returns process. Poor communication and after sales.”

Helpful Report

Posted 10 months ago

“Disgusting company. Paid £36.00 for a dress plus £3.99 postage. Sent dress back as not suiting me and paid £3.99 return postage. After a couple of months waiting for a refund and a few emails enquiring why my refund was taking so long they refunded me £32.01 ( a shortfall of £3.99) Don’t know how they are still trading. I couldn’t be bothered to chase this up any more. Just glad to see the back of them”

Helpful Report

Posted 10 months ago

Chi Chi London is rated 1.2 based on 226 reviews