Chilton Furniture Reviews

Name: Chilton Furniture
Address: 100 Commercial Street, Portland, Maine
Rating: 4.89

4.9 Rating 1,028 Reviews

97 %

of reviewers recommend Chilton Furniture

4.9

Based on 1,028 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Chilton Furniture:

Chilton is a family-owned, Maine company dedicated to selling fine, wood furniture, all American-made. We are known for our Shaker-inspired designs, and also feature Arts & Crafts, modern and cottage style pieces in solid cherry, maple, ash, walnut, and quarter-sawn oak. We are also known for the quality craftsmanship of our custom work. Many of our pieces can be custom built to your specifications.

Much of our furniture is handcrafted in small Maine workshops, and we also work with boutique craftsmen in New Hampshire, Vermont and the Midwest, many of whom have been partners for decades. All of these cabinetmakers have a Shaker-like dedication to workmanship, function, and simplicity of line and form. All of Chilton’s pieces are built to our high standards, and a growing number are original, proprietary designs.

Visit Website

Phone:

207.883.3366

Email:

orders@chiltons.com

Location:

100 Commercial Street,
Portland
Maine
04101

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Chilton Furniture 5 star review on 24th April 2025

Barbara

Chilton Furniture 5 star review on 24th February 2025

Laurie

Chilton Furniture 5 star review on 18th April 2024

Dan

Anonymous

Anonymous // 01/01/2019

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“The sales staff was very helpful and friendly”

Helpful Report

Posted 7 years ago

“Chilton worked very closely with us to design a custom tv stand. We started with an existing stand and modified it to fit our new media and space. It is gorgeous and we are thrilled! Are now working with them for a modified coffee table that will complement the tv stand. I would highly recommend Chilton to anyone!”

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Posted 7 years ago

Denise, Thank you for your kind words and so glad to hear you are happy with your new TV stand! Warmest regards, Chilton Furniture Co.

Posted 7 years ago

“The sales person was very help full.He helped me put the piece in the back of my truck.”

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Posted 7 years ago

“Zac,who helped us, was super nice and responsive. We love our table and chairs and will enjoy them for years to come.”

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Posted 7 years ago

“Great service and plenty of options!”

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Posted 7 years ago

Great to hear Amy--thank you for taking the time to share your feedback! Enjoy your furniture and warmest regards, Chilton Furniture Co.

Posted 7 years ago

“Zach greeted us as we arrived and made our shopping experience excellent. Not sure we planned on buying but did end up buying a chest. The guys put it in the truck for us. Gracious and kind people with excellent service. We will be back.”

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Posted 7 years ago

Jim, So glad to hear that you had a positive shopping experience and also found a piece you liked. Zac was delighted to hear the kind words! We will look forward to having you back. Warmest regards, Chilton Furniture Co.

Posted 7 years ago

“Quality of furniture is excellent and service was good, but there should have been a better process of advising progress of the order. It was a 3 month wait, which we knew, but as we approached the end of the lead time, the store was unable to give us any advice on an expected delivery date. They cannot give the impression that it is out of their control because they are dependent on the manufacturer. For the amount paid, they need to be a better ‘front’ throughout the process. This will not stop us returning and hopefully can be used as constructive criticism.”

Helpful Report

Posted 7 years ago

Ian, Thank you for your feedback--we will indeed take that as constructive criticism. We like working with small, local builders whenever possible. We like the passion and accountability they feel for each piece they build, and it helps to support our local economy. However, we do not yet have advanced systems with them for real-time tracking of building progress. That, along with an increase of in-stock inventory, will be an important goal for Chilton over the next two years. In the meantime, they have been pretty good about meeting their build-time estimates and we are glad we were able to get you your collection on time. We are also very glad to hear you are happy with your furniture! Thank you again for your business with Chilton and for taking the time to share your Feedback. We look forward to seeing you again soon. With appreciation, Chilton Furniture Co.

Posted 7 years ago

“We purchased a bed and 2 dressers from Chilton’s and they are absolutely perfect! The staff was very helpful and accommodating. They assisted us with choosing our set and making a few minor modifications so we would have exactly what we were looking for. We’ve owned the furniture for several months now and it has grown more beautiful with time. Overall, a great experience and a great outcome. Thank you!”

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Posted 7 years ago

Thank you for the very kind words, and we are so glad to hear you are happy with your new furniture! Very warmest regards, Chilton Furniture Co.

Posted 7 years ago

“We bought a beautiful custom kitchen table from Chilton furniture that absolutely makes the room. It is truly a work of art. The people at Chilton were super easy to work with. Their dedication and follow up made the purchase and delivery seamless. We can’t wait to get our next piece from Chilton!”

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Posted 7 years ago

Great to hear! Thank you for taking a moment to share. Warmest regards, Chilton Furniture Co.

Posted 7 years ago

“I love the stools... very comfortable!”

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Posted 7 years ago

Thanks Sheila! Very glad to hear. Warmest regards, Chilton Furniture Co.

Posted 7 years ago

“Excellent craftsmanship”

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Posted 7 years ago

John, Thank you for taking the time to share your feedback--so glad to hear you are happy with your new furniture! Warmest regards, Chilton Furniture Co.

Posted 7 years ago

“Perfect. Well built. Beautiful finish, and very comfortable for a wooden chair. Could not be happier with our purchase. Rob”

Helpful Report

Posted 7 years ago

Rob, Thank you for taking the time to share your feedback and so glad to hear that you are happy with your new furniture! Warmest regards, Chilton Furniture Co.

Posted 7 years ago

“Their furniture is beautiful and very well made”

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Posted 7 years ago

“The peg rack is lovely and well made, but I am disappointed that there is no mechanism to hang it. I thought there would be holes drilled to receive screws as well as wood caps to hide the screws. I called and was told most people drill the holes themselves.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to share your feedback. We have traditionally not included pre-drilled holes in our peg racks because customers often want to secure them to the "studs" in their walls so that they can hold significant weight. Many customers have older homes with different spacing between the studs, so having pre-drilled holes would mean that they would not fit in many homes. However, we do recognize that the trade-off is that they are more difficult to install without a contractor, and we apologize for the inconvenience. We hope you can get them to work, or else, please contact us for a return and refund. Thank you again for your feedback, sincerely, Chilton Furniture Co.

Posted 7 years ago

“We love the high quality of Chilton's furniture and simple lines.”

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Posted 7 years ago

We much appreciate it! Thank you and sincerely, Chilton Furniture Co.

Posted 7 years ago

“Very knowledgeable staff. Friendly and easy to work with!”

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Posted 7 years ago

“My husband and I have purchased many pieces from Chilton and are always happy with everything we buy. The quality of every piece is top-notch and the customer services above par. I worked with Zac Brubach with any inquiries I had and he really goes above and beyond to hope Chilton's customers are happy.”

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Posted 7 years ago

Thank you for your very kind comments and for taking the time to share your feedback. We have made sure that Zac saw the kind words you had for him as well! We are glad to hear you are happy with your new wardrobe and we hope to see you again soon. Warmest regards, Chilton Furniture Co.

Posted 7 years ago

“The quality, comfort and beauty of Chilton Furniture is exceptional, as is their customer service.....we hope Chilton furniture is around for a long, long, time so our children can add on to what we undoubtedly will pass on to them from generation to generation.”

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Posted 7 years ago

Thank you for taking the time to share your feedback, and for your wonderful, kind words! We look forward to seeing you again soon at Chilton. Warmest regards, Chilton Furniture Co.

Posted 7 years ago

“The Bed is really great and we would have rated you 5 stars except we had to wait 7 months for delivery.”

Helpful Report

Posted 7 years ago

Peter, Thank you for taking the time to share your feedback. Yes we are very sorry about that long delay. This bed is quite popular and we had a surge of orders for it this summer which really caused the builder to fall behind. He has hired an apprentice and is bringing his build times back in-line with historical levels. We are very glad to hear though that you are happy with your bed! Warmest regards and thank you again, Chilton Furniture Co.

Posted 7 years ago

“Looks great. Well manufactured.”

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Posted 7 years ago

Chilton Furniture is rated 4.9 based on 1,028 reviews