christopherward.co.uk Reviews

Name: christopherward.co.uk
Rating: 4.49

4.5 Rating 835 Reviews

87 %

of reviewers recommend christopherward.co.uk

Company Reviews

Questions

Metrics

4.5

Based on 835 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

01628 763 040

Email:

customerservices@christopherward.co.uk

Write Your review

Tell us how christopherward.co.uk made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

christopherward.co.uk 5 star review on 15th July 2022

Mr Jorge Biaut Otarola

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The dress watch I was looking for. Great quality, affordable watch.”

Helpful Report

Posted 8 years ago

“Wanted something stylish, high quality and robust and this Trident C65 certainly fits the bill. Did a loads of research and don't think there was a better option out there for the money. Fact that I'm supporting a British company makes it even better. Loved how quickly the watch arrived after placing my order.. 2 days I think. And totally over the moon with the now much coveted watch. Thank you from a very happy customer.”

Helpful Report

Posted 8 years ago

“When I retired I was presented with a Christopher Ward watch with lovely blue face I was quite chuffed ,I have found that the slim silver hands against that dial make the watch actually quite difficult to read a complete contrast to my Mondain watch which is particularly easy to read . After a couple of weeks when I picked it up in the morning I found it had stopped during the night I e mailed Christopher Ward but nobody bothered to reply ,I persevered but after it stopped for the third time i e mailed again using the web portal messenger service on the web site again nobody answered I decided I would have to try a different approach and telephoned customer service I was promised a pre paid pack to return the watch a week later I am still waiting for it ,Iwas told that the timescale before the watch is repaired will be 5 or 6 weeks possibly longer this is appalling service from start to finish .”

Helpful Report

Posted 8 years ago

“Very meticulous”

Helpful Report

Posted 8 years ago

“Fast delivery, superb quality product as always”

Helpful Report

Posted 8 years ago

“Excellent customer service with free next day special delivery, great. Also, fabulous half price clearance sale.”

Helpful Report

Posted 8 years ago

“taking of my order”

Helpful Report

Posted 8 years ago

“Very efficient service and the products are superb. I now have a collection of 10 watches - speaks for itself really!!”

Helpful Report

Posted 8 years ago

“It's a very nice watch. I really like what I got. This is my first time getting a premium watch. My previous watch lasted me more than 20 years. I hope this be something I can stay with me for a long time because I get attached to my personal belonging. Just worry about having to go through the trouble to change the strip. At the moment, everything is satisfying.”

Helpful Report

Posted 8 years ago

“Very friendly staff and great communication throughout shipping and delivery process”

Helpful Report

Posted 8 years ago

“I had a good response to the request for a quotation for my repairs with a clear indication of what and why things needed doing to my watch and all at a very reasonable price”

Helpful Report

Posted 8 years ago

“The watch strap was very poorly packed.When I opened the package the 2 pins fell onto the floor and took me 10 minutes to find - Not impressed when I had paid £120.00”

Helpful Report

Posted 8 years ago

“As a first time customer I had high expectations which have sadly been misplaced! Firstly it has been almost impossible to obtain an accurate delivery date for the watch I ordered and needed me as the customer to chase - there were no calls from CW keeping me informed as I would have expected. Finally I had a call last Friday (15/09) to say that my watch was scheduled for delivery into the UK late this week (w/e 22/09) and to expect receipt the following week. Low and behold I received an email notification advising the watch had been shipped and would arrive on the 19th by Royal Mail. As no one was home to sign for the watch I checked on the tracking details to find that it was being returned to Carmarthen in Wales when I live in Essex. Having flagged this with the office I was told they would get onto Royal Mail and ring me back and which never happened. I therefore called once more and was given an excuse and promised a call would be made to the RM and I would get a call straight back and I'm still waiting......,. No information, no watch and very poor customer service........”

Helpful Report

Posted 8 years ago

“I wished to send my (excellent) Ch Ward watch for a five-year service - the team responded to my enquiry within hours and sent a pre-paid, "signed for" envelope promptly. Excellent customer service.”

Helpful Report

Posted 8 years ago

“Firstly I love the watch, the look and design are great. Unfortunately the strap broke within 8 weeks of buying it and rather accepting photos that could clearly indicate the broken part, customers services insisted I return the watch to be assessed ... Far from ideal as I'm not without a watch”

Helpful Report

Posted 8 years ago

“Care customer”

Helpful Report

Posted 8 years ago

“I bought a Trident Pro 600 black with bracelet and the watch arrived in 4 days to The Netherlands. I also got a discount AFTER my purchase (promocode). They refunded me a small discount within a day, amazing service and fast response!”

Helpful Report

Posted 8 years ago

“Service and responsiveness is exceptional.”

Helpful Report

Posted 8 years ago

“Just received my watch ⌚️ yesterday and I am well pleased. Delivery 📦 was within a week. My questions were answered by phone & email by your helpful staff. The packaging was was very well done. This my second Christopher Ward watch. Keep up the good work. P. N.”

Helpful Report

Posted 8 years ago

“I have recently taken delivery of my C3 Malvern Chronograph Mk III and I'm delighted with the watch and related packaging. I have bought with the black face, which is a lovely contrast to the silver casing etc. Given the attention to detail, it is a quality product for the money. This is my second purchase from CW and unlikely to be my last.”

Helpful Report

Posted 8 years ago

christopherward.co.uk is rated 4.5 based on 835 reviews